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Howdens - Putney Reviews 36

TrustScore 4.5 out of 5

4.6

3 Keswick Road, Putney, SW15 2HL London, London, GB


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Rated 5 out of 5 stars

We were fortunate to have Kasia design our kitchen. She managed to add a lot more space to our small kitchen, and made suggestions to ensure all areas were maximized. So not only was she skilled and... See more

Company replied

Rated 5 out of 5 stars

We have visited the showroom in Putney and were pleasantly surprised by the professionalism and how knowledgeable Kasia was. She literally walked with us all the way to get our ‘dream’ kitchen. She d... See more

Company replied

Rated 5 out of 5 stars

A great team at Putney Howdens. Ellis was relentless in his dedication to getting my daughter’s kitchen project designed, delivered and over the line in record time! We are now going back to him to ad... See more

Company replied

Rated 5 out of 5 stars

Thank you to Howdens Putney for my dream kitchen! I’d like to say a massive thank you to Kasia who I thoroughly enjoyed working with. She made the process straightforward and made sure I was updated... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 3 Keswick Road, Putney, SW15 2HL, London, London, United Kingdom

  • 020 8871 0220

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
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Rated 1 out of 5 stars

I've lost count of how many times I've…

I've lost count of how many times I've left a message asking for the designer to send me the plans and a quote. The first plan needed some revisions - it's now been 9 months and numerous phone calls and I still don't have the revised plan or a quote. I don't think these guys want the business at all!!

July 23, 2024
Unprompted review
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Reply from Howdens - Putney

Thank you for your feedback, Samantha. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation- someone will be in touch shortly.

Rated 1 out of 5 stars

Customer service Please make sure what the client is…

Please make sure what the client is asking for it’s been dispatched. I had to return the items 4 times the same day, fortunately in the same visit to your shop, only to realise when I got home that they had given me something I didn’t order, this time u did have to go back. Huge waist of time!

July 11, 2024
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Reply from Howdens - Putney

We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

I’m very disappointed

I’m very disappointed, with the outcome of the work that has been done. Almost five years ago I had a kitchen designed by Howden. And years later I experience a problem regarding the oven, caused by the designed error and advice given. Approached Howden for a solution, and I was given no form of encouragement to solved the problem. Communication very poor, and I really did not expected this from a well established company. And they ignored my request to speak with a manager.

March 15, 2024
Unprompted review
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Reply from Howdens - Putney

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Putney depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

My experience with my purchases from…

My experience with my purchases from Howdens’s was very good, on time the customer service was very good helpful in all departments
I would recommend anyone to use your company, products going forward

December 12, 2023
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Reply from Howdens - Putney

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Twisted timber door frame. ought a bifold door and frame

I bought a bifold door and frame. Having cut the frame to the size I wanted I discovered that one upright was badly twisted and unable to be used. I went to Champion to get a replacent! Given it was my first time at Howden I was very disappointed!

June 30, 2023
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Reply from Howdens - Putney

Thank you for your feedback. Please be assured we will share your comments internally.

Rated 5 out of 5 stars

Great staff fantastic service the lady

Great staff fantastic service the lady
That helped me was very helpful and nice and new what she was talking about will definitely go there again

March 30, 2023
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Reply from Howdens - Putney

Hi John, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Brilliant service

Dean (Putney Howdens manager) and his team are extremely helpful and professional. They always exceed my expectations and provide a 5 star service. I would highly recommend them to my family and friends.

February 18, 2023
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Reply from Howdens - Putney

Hi Sabrina, Thanks for reviewing our Howdens - Putney depot. I am sure the team will be pleased to read your kind words! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Very helpful good product and will go…

Very helpful good product and will go the extra mile

November 26, 2022
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Reply from Howdens - Putney

Hello, Thanks for reviewing our Howdens - Putney depot. It's great to read your comments. Best wishes, Tash

Rated 5 out of 5 stars

Winston at your Altrincham branch was…

Winston at your Altrincham branch was attentive, knowledgeable and patient. You came up with innovative ideas and was more than generous in soil samples.

July 19, 2022
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Reply from Howdens - Putney

Hi Robert, Thanks for reviewing our Howdens – Putney depot. Best wishes, Tash

Rated 5 out of 5 stars

Great service

Great service
Great staff
@Putney
5*

March 10, 2022
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Reply from Howdens - Putney

Good afternoon, Thanks for reviewing our Howdens – Putney depot. All the best, Tash.

Rated 5 out of 5 stars

Amazing value and service

I placed an order with Adrian for built in office cupboards. The whole process was a pleasure and the items were delivered by the extremely helpful Neil. Great value and service what more can you ask for. Highly recommended.

March 10, 2022
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Reply from Howdens - Putney

Hi there Nigel, Thank you for sharing your experience with us. Best wishes, Tash

Rated 1 out of 5 stars

Unreliable

Unreliable
Had a design appointment booked at Howdens’ requested time and received a call 25 minutes before the appointment saying they will be 30 minutes late. They knew we do not have unlimited access to the property and had to specifically request access and they were still surprised at us cancelling the appointment.

November 13, 2021
Unprompted review
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Reply from Howdens - Putney

Thank you for bringing this matter to our attention, Karla. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 4 out of 5 stars

The planning service was great, and fast delivery

The planning service was great. The delivery was made 3 days after payment, so no delay at all. I would have given 5 stars, but the delivery guys noticed one of the panels was damaged and so I am a panel short. Putney branch does not respond to emails. I cannot get any answer as to when I can have a replacement panel.

5 Nov: I have now spoken to Susie at Howdens who was amazing and supplied the missing panel the next day.

November 1, 2021
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Reply from Howdens - Putney

Thank you for your feedback, Ana. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

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