Bought a new kitchen from Broadstairs depot years ago. Brilliant experience from the planning with Sami to the aftercare with Matt, John and the team. Really helpful, knowledgeable and no matter how s... See more
Company replied

Unit 1A, Anson Close, Pysons Road Industrial Estate, CT10 2YB Kent, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought a new kitchen from Broadstairs depot years ago. Brilliant experience from the planning with Sami to the aftercare with Matt, John and the team. Really helpful, knowledgeable and no matter how s... See more
Company replied
We walked into our local branch in Broadstairs to look at internal doors. We were immediately welcomed by a lovely lady who was so helpful- her name was Karen. She showed us the doors we liked and h... See more
Company replied
We are delighted with our new kitchen. Josh from the Ramsgate branch did a great job with the design and helped us throughout the installation. The quality of the kitchen is superb and really good val... See more
Company replied
We wanted to pass on our thanks to Josh and the team at Howdens Ramsgate for the outstanding service we received throughout the design, purchase, and installation of our stunning new kitchen. N... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 1A, Anson Close, Pysons Road Industrial Estate, CT10 2YB, Kent, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Services is neither good or bad and showroom shop is nice, my issue is price for. Trade outlet you should not be pricing products way above retail, what the point in being a trade outlet, when you inform staff of overpriced they give little care, you have also tried to close my account for not trading yet I have asked for many quotes for job but none have gone to you due to your pricing

Reply from Howdens - Ramsgate

Reply from Howdens - Ramsgate
Breaking the law by refusing refund on faulty extractor. We received badly damaged neff extractor and Howdens refused to deal with it, telling me to contact neff direct. After pressing I was told they would ‘contact neff on my behalf’ if I emailed all the details and photographs. This isn’t how the law works. Howdens are responsible. I will now attempt a Section 75 Chargeback and if that fails we will engage a Solicitor. This is awful and completely unnecessary.

Reply from Howdens - Ramsgate
I'm glad all the suppliers I use aren't as pushy as Howdens, if they were I'd have to give up working to answer all the phone calls, emails and brochures.
Quality of products and price on some items are good, but not always.

Reply from Howdens - Ramsgate
Very friendly and professional. Nothing is too much trouble for the staff .

Reply from Howdens - Ramsgate
As always I received first class service. Staff are always friendly, happy and helpful.

Reply from Howdens - Ramsgate
All the staff were friendly and helpful as always.

Reply from Howdens - Ramsgate
Very good customer relations and very quick delivery

Reply from Howdens - Ramsgate
Always get good service from howdens branch in Ramsgate. Really helpful staff

Reply from Howdens - Ramsgate

Reply from Howdens - Ramsgate

Reply from Howdens - Ramsgate
Originally had a good deal on a kitchen, with a few free items as part of the deal ie oven hob and a couple of other items .. long story but the design had to be changed into just a untidy room .. so no need for the oven etc, so it was all returned.. silly me expected something else in its place .. but I now know .. if you send zero items back you lose them and no other similar items are offered.. so lesson learned..

Reply from Howdens - Ramsgate

Reply from Howdens - Ramsgate
Brilliant service from Josh at howdens! Josh explained everything in detail throughout the whole process and tailored the kitchen to every aspect of my wants and needs for a renovation project.

Reply from Howdens - Ramsgate
Friendly staff very accommodating and knowledgeable.

Reply from Howdens - Ramsgate
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.