Howdens - Rochdale Reviews 

I purchased a beautiful shaker-style kitchen from Howdens in Rochdale in 2024, and I couldn’t be more thrilled with the entire experience from start to finish. The quality of the products is outstanding – everything feels solid, durable, and stylish. The finish on the units is immaculate, and it’s clear that Howdens prioritises both design and craftsmanship.

A special mention must go to Faye, the branch manager, who was absolutely brilliant throughout the whole process. She was polite, professional, incredibly helpful, and always happy to go the extra mile to ensure everything was perfect. Faye’s product knowledge and attention to detail gave me complete confidence in my choices, and she made what could have been a stressful process smooth and enjoyable.

If you’re looking for a high-quality kitchen backed by excellent customer service, I highly recommend visiting Howdens in Rochdale. Thank you again to Faye and the team – my kitchen is now the heart of my home!

I am writing this review to reflect our disappointing experience with Howdens Rochdale Branch, having spent £6,500 on a kitchen and a further £1,500 on doors.

While our journey began on a positive note, it unfortunately deteriorated due to several significant issues during and after delivery.

To begin with, the kitchen designer, JulieAnne and Branch Manager, Faye were both friendly and helpful at the start. JulieAnne in particular was warm and attentive during the planning stages. We initially felt confident in our choice to go with Howdens based on these early interactions.

However, once it came to payment and delivery, the tone noticeably shifted. JulieAnne became pushy and insistent, which felt unprofessional and transactional.

Upon delivery, we found that:

The internal cabinet colour was incorrect. We had requested grey units, but white units were delivered. When questioned, JulieAnne claimed I had changed my mind and asked for white, which is categorically untrue.

The sink delivered was the wrong model. On contacting Howdens, we were told it could not be returned as the box had been opened — an unreasonable stance given that builders must open a package to identify its contents. Their refusal to replace the sink with what we actually ordered was appalling. I'm not fussed if you can't resell it, I want what I ordered. You gave us the wrong sink.

To make matters worse, when visiting the branch to resolve these issues:

A young gentleman at the desk was kind and helpful. He processed a refund for some locks and provided us with 8 soft-close hinges which were missing.
He called Faye (the manager), but rather than coming over, she proceeded to get her steps in for the day and walked around the shop floor, clearly ignoring us. When I approached her directly, she claimed she wasn’t aware we were waiting, despite having clearly been informed. Faye was rude and patronising, offering only to sell us the correct Franke sink at “cost price” (£120) expecting us to pay for their mistake.

Later, we discovered the cutlery tray was missing entirely. But I don't feel comfortable going back to the Rochdale branch given how poorly I was treated before.

As of now, we still have no invoice or paperwork, despite being told it would come with the kitchen delivery. There has been no transparent breakdown of pricing. The prices are plucked from thin air.

I feel compelled to point out what appears to be a non-standard pricing strategy, where quotes vary depending on who you are and who’s ordering. It seems tradespeople are incentivised to mark up prices for homeowners. Document numbers: 0176407 and 0177256.

The overall experience was stressful and disheartening. We were left with an incomplete kitchen, missing components, and an ongoing sense of being mistreated and misled. While the doors we purchased were as expected for the price, the rest of the experience was far below any professional standard.

I strongly urge anyone considering Howdens to shop around. Look at independent, bespoke kitchen providers who will value your custom and treat you with respect. Howdens, at least at the Rochdale branch, have demonstrated that they are more interested in profit than customer satisfaction.

Thankfully, we purchased our own appliances separately, as I had little confidence in their offerings, Lamona appliances are, frankly, not fit for purpose. I have been told the Lamona appliances are about as useful as a compass without a needle. I must say the aftercare and accountability at Howdens, Rochdale is on par.

Hindsight is a wonderful thing. I will be advising friends and family to steer well clear of Howdens, particularly the Rochdale branch. Spend your hard-earned money with a company that earns your trust and delivers what was promised.

A Disappointed Customer,
Documentation: 0176407, 0177256
Branch: Howdens Rochdale

Amazing from start to finish!

Charlotte was brilliant! She brought my vision to life and I absolutely love my wardrobes!

Fantastic service, great communication and can’t recommend Charlotte and Howdens enough! Thank you.

Have an account with Rochdale, but needed 5 doors for a job in Anglesey. The Rochdale guys organised the stock for us to collect from the Anglesey shop in Llangefni. Excellent organised friendly service from both sites.

I dealt with Andy who was amazing throughout my kitchen buying journey fast and very efficient any questions I had he answered almost instantly the kitchen got delivered with 3 missing doors Andy had it sorted within the hour if you go to the Rochdale branch ask for Andy

A very friendly and fast helpfully servic

Manager at Rochdale hasn’t got a clue no help whatsoever

Customer service is always spot on, super helpful and friendly. Special mention of Neil and Hayley who go above and beyond every time. If I could replicate their service manner i would be a rich person!

Great service from Neil at Howdens Rochdale , helped me with a issue , brilliant customer service

Great product - Great prices - great knowledgeable staff - Great Rochdale :-)

Staff not knowing what they doing loading bay staff ignorant every time I go in

Great customer service and price from Charlotte. Quality of the product is excellent.

I’m absolutely delighted with my new kitchen, Andy and the team at Rochdale Howdens were brilliantI .I had a vision of how I wanted my new kitchen to look and over a few visits Andy’s expertise helped me realize this , the quality of the units and worktops are just what I was looking for . I would definitely recommend them to anyone looking for a new kitchen

Very good experience

We recently had a new kitchen from Howden’s Rochdale and I have to say what a fantastic store this is. From start to finish the experience of choosing a new kitchen was made so easy. We were expertly guided through the process step by step and felt really understood about what we wanted. From the Appliences to the units we are so happy with our finished kitchen, it is just perfect and we can’t thank Faye enough for her excellent knowledge of the products, professionalism and wonderful service, nothing was too much trouble.

Our kitchen arrived on time and the young man that delivered it was so helpful (sorry didn’t get his name)

10/10 to Faye and the team at Rochdale… we highly recommend a Howden’s kitchen, thank you so much for creating our dream kitchen 😊

From start to finish Charlotte made my shopping experience with howdens very pleasant.
Definitely recommend buying from here!

I have been using Howdens now for few years been to a few different branches but I have found the Rochdale team are the most experienced and helpful they go above and beyond to make sure you get everything you need .
Charlotte my designer goes out measures all my jobs to perfection never have any issues and if there is anything that’s not quite right (not often) she sorts it with no issues and no hassle recommend her and her team to anyone

I received my kitchen in October 2023 and the customer service I received from Charlotte and her team was above and beyond! They went out their way and nothing was ever to much. The after care has been amazing and communication throughout the process has been fabulous. After using our kitchen for 6months now , we are super happy with it and can't thank Charlotte and her team enough!! :)
Appliance wise we have the Lamona dish washer and fridges and happy with them.

Rochdale branch

Always great kitchens from Howden’s, used them for a long time and they last and look amazing for years !
I am currently using the Rochdale branch and just want to say what a great service they provide, very prompt on time service, delivery arrived exactly when I wanted it and even when I wanted to swap some appliances they catered for me straight away and had them on site before the kitchen was even finished !
Great service and thanks again Faye and your team for all your help !
Would highly recommend Howden’s, Rochdale in particular, if your in the North West !