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Howdens - Romsey Reviews 

56
TrustScore 4.5 out of 5

4.7

Unit 2, Romsey Industrial Estate, Greatbridge Road, SO51 0HR Hampshire, South East, GB


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Rated 5 out of 5 stars

The Team at Romsey are exceptional, nothing is to much trouble always on hand to help and advise. and the product you sell is far Superior to anything else on the market. Will definitely be... See more

Company replied

Rated 5 out of 5 stars

Freya Lovegrove was great! She helped us to design our kitchen. She worked quickly to provide new examples of electronic plans as we developed our ideas. She is very responsive by email too, which is... See more

Company replied

Rated 3 out of 5 stars

The romsey branch feels very unwelcoming, not many happy faces there! You feel like you’ve walked in to someone’s property uninvited! The kitchens don’t feel too great quality, the carcasses are not... See more

Company replied

Rated 5 out of 5 stars

Great service and would like to thank Sam on the trade counter. What an asset to your Romsey depot he is, friendly and accommodating and really helped me out of a tight spot. My order arrived as the l... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 2, Romsey Industrial Estate, Greatbridge Road, SO51 0HR, Hampshire, South East, United Kingdom

  • 01794 310 100

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

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4.7

All reviews

(56)

9,128 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience

Very good experience, everyone very helpful, I highly recommend using this branch especially!

November 10, 2022
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Reply from Howdens - Romsey

Hi there Martin, Thanks for reviewing our Howdens - Romsey depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Wonderful Service for kitchen design

I was super nervous of approaching getting a new kitchen but Romsey Howdens was lovely. Put me at ease, really understanding. Really listened to my needs and made a great design. I would absolutely recommend the design service. Big shout to to Pat who had amazing customer service and proactive in a positive and non pressure way. You were fab!

October 11, 2022
Unprompted review
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Reply from Howdens - Romsey

Hi there Claire, Thanks for leaving this 5 star review for the Howdens - Romsey depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Always helpful with a great mix of…

Always helpful with a great mix of banter and professionalism, Iv used many Howdens branches and I’d recommend them all.

August 19, 2022
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Reply from Howdens - Romsey

Hello, Thanks for reviewing our Howdens – Romsey depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Disappointing!

Just visited Howdens in Romsey where the
Staff appear to be totally disinterested in customers!

April 27, 2022
Unprompted review
Howdens - Romsey logo

Reply from Howdens - Romsey

We're sorry you have been disappointed by your experience, Christine. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details and confirmation of the depot in question to reviews@howdens.com so that we can help further and continue improving our services. All the best

Rated 5 out of 5 stars

Highly Recommended

Great service at Romsey Howdens as always.
Matt and his team continue to go above and beyond to ensure my customers get the best kitchens, for the best price.

April 22, 2022
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Reply from Howdens - Romsey

Good afternoon, Thanks for reviewing our Howdens – Romsey depot. All the best, Tash.

Rated 5 out of 5 stars

👍👍👍👍

👍👍👍👍
Great bunch of staff

April 9, 2022
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Reply from Howdens - Romsey

Good afternoon, Thanks for leaving this positive review. Have a great day, Tash.

Rated 5 out of 5 stars

Great Service

The staff are knowledgable, friendly and helpful.
I would recommend anyone to visit this particular branch to receive great customer service.

April 7, 2022
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Reply from Howdens - Romsey

Hi Fiona, Thanks for reviewing our Howdens – Romsey depot. Have a great day, Tash.

Rated 5 out of 5 stars

Always great service from all of the team

Always great service from all of the staff, always happy and professional
These guys will always go out of their way to help you , where sadly these days many other businesses won’t.
I would always recommend these guys to anyone . They also stock and supply lots of cleaning and decorating products along with hand tools and blades.
10 out of 10 every time👍

February 16, 2022
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Reply from Howdens - Romsey

Good afternoon, Thanks for leaving this positive review. All the best, Tash.

Rated 5 out of 5 stars

Would recommend

Excellent service from start to finish. Very friendly, helpful staff, were very welcoming in the store. The kitchen had to go into storage for a while so it was taken there and then collected when needed. They were quite happy to exchange things and take back anything that wasn’t needed. Would highly recommend ******

February 5, 2022
Unprompted review
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Reply from Howdens - Romsey

Hi there Andrea, Thank you for your feedback on our Howdens – Romsey depot. It's great to read your comments. Have a great day, Tash.

Rated 1 out of 5 stars

Terrible experience with kitchen from Howdens Romsey…

Bought a kitchen from Howdens Romsey branch in Oct 21 - paid 11 000 pounds for it in the sale. Howdens were quick to demand money and quick to deliver before the end of the month - they stated sales conditions etc. Unfortunately they delivered only 60% of the kitchen. The rest was only delivered after we and our kitchen fitters phoned and cajoled them over a three week period.

That was only the start of it. The design service they offered was flawed - they did not supply all the fixtures and fittings; the pantry we ordered had no internals/shelfing although their website clearly showed a fully supplied pantry; the microwave oven was omitted and then a different brand to the main oven was supplied; the fridge freezer was initially missing; panels and doors were missing; hinges and door furniture; the backsplash was missing etc.

All in all Howdens Romsey cost us an additional 2500 pounds and over a weeks delay not to mention the emotional and mental stress trying to get what we paid for out of them.

We contacted Howdens Customer Services and their area management and the response was:-

1. The design/drawings are illustrative only even though the 'designer' visited twice to finalise details!
2. Howdens acted in good faith.
3. They offered a pittance of a settlement.

We are currently talking to Trading Standards.

It is a shame really because the actual product is of good quality.

I would not recommend this company - there are plenty of reputable companies out there such as Wren, Magnet and Wickes who would supply what they promised and take customer service seriously.

January 27, 2022
Unprompted review
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Reply from Howdens - Romsey

We're sorry you have been disappointed by your experience. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com

Rated 5 out of 5 stars

great team very help full and good…

great team very help full and good product knowledge a joy to shop at my go to branch

January 13, 2022
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Reply from Howdens - Romsey

Good afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 5 out of 5 stars

Our business is extremely happy with…

Our business is extremely happy with the excellent service that we have received and the prompt delivery.

December 2, 2021
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Reply from Howdens - Romsey

Good afternoon David, thank you so much for leaving this 5* review for our Romsey depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Good products and excellent customer…

Good products and excellent customer service at Romsey and totton

November 22, 2021
Howdens - Romsey logo

Reply from Howdens - Romsey

Good afternoon Peter, thank you for leaving a 5* review. We're sure that the teams at the Romsey and Totton depot will be pleased to read this. Best wishes, Ellie.

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