The Team at Romsey are exceptional, nothing is to much trouble always on hand to help and advise. and the product you sell is far Superior to anything else on the market. Will definitely be... See more
Company replied

Unit 2, Romsey Industrial Estate, Greatbridge Road, SO51 0HR Hampshire, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The Team at Romsey are exceptional, nothing is to much trouble always on hand to help and advise. and the product you sell is far Superior to anything else on the market. Will definitely be... See more
Company replied
Freya Lovegrove was great! She helped us to design our kitchen. She worked quickly to provide new examples of electronic plans as we developed our ideas. She is very responsive by email too, which is... See more
Company replied
The romsey branch feels very unwelcoming, not many happy faces there! You feel like you’ve walked in to someone’s property uninvited! The kitchens don’t feel too great quality, the carcasses are not... See more
Company replied
Great service and would like to thank Sam on the trade counter. What an asset to your Romsey depot he is, friendly and accommodating and really helped me out of a tight spot. My order arrived as the l... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 2, Romsey Industrial Estate, Greatbridge Road, SO51 0HR, Hampshire, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience, everyone very helpful, I highly recommend using this branch especially!

Reply from Howdens - Romsey
I was super nervous of approaching getting a new kitchen but Romsey Howdens was lovely. Put me at ease, really understanding. Really listened to my needs and made a great design. I would absolutely recommend the design service. Big shout to to Pat who had amazing customer service and proactive in a positive and non pressure way. You were fab!

Reply from Howdens - Romsey
Always helpful with a great mix of banter and professionalism, Iv used many Howdens branches and I’d recommend them all.

Reply from Howdens - Romsey
Just visited Howdens in Romsey where the
Staff appear to be totally disinterested in customers!

Reply from Howdens - Romsey
Great service at Romsey Howdens as always.
Matt and his team continue to go above and beyond to ensure my customers get the best kitchens, for the best price.

Reply from Howdens - Romsey
Don’t change anything on the way you work
You work as a big team from branch to branch
Well done to everyone

Reply from Howdens - Romsey
The staff are knowledgable, friendly and helpful.
I would recommend anyone to visit this particular branch to receive great customer service.

Reply from Howdens - Romsey

Reply from Howdens - Romsey
Always great service from all of the staff, always happy and professional
These guys will always go out of their way to help you , where sadly these days many other businesses won’t.
I would always recommend these guys to anyone . They also stock and supply lots of cleaning and decorating products along with hand tools and blades.
10 out of 10 every time👍

Reply from Howdens - Romsey
Excellent service from start to finish. Very friendly, helpful staff, were very welcoming in the store. The kitchen had to go into storage for a while so it was taken there and then collected when needed. They were quite happy to exchange things and take back anything that wasn’t needed. Would highly recommend ******

Reply from Howdens - Romsey
Bought a kitchen from Howdens Romsey branch in Oct 21 - paid 11 000 pounds for it in the sale. Howdens were quick to demand money and quick to deliver before the end of the month - they stated sales conditions etc. Unfortunately they delivered only 60% of the kitchen. The rest was only delivered after we and our kitchen fitters phoned and cajoled them over a three week period.
That was only the start of it. The design service they offered was flawed - they did not supply all the fixtures and fittings; the pantry we ordered had no internals/shelfing although their website clearly showed a fully supplied pantry; the microwave oven was omitted and then a different brand to the main oven was supplied; the fridge freezer was initially missing; panels and doors were missing; hinges and door furniture; the backsplash was missing etc.
All in all Howdens Romsey cost us an additional 2500 pounds and over a weeks delay not to mention the emotional and mental stress trying to get what we paid for out of them.
We contacted Howdens Customer Services and their area management and the response was:-
1. The design/drawings are illustrative only even though the 'designer' visited twice to finalise details!
2. Howdens acted in good faith.
3. They offered a pittance of a settlement.
We are currently talking to Trading Standards.
It is a shame really because the actual product is of good quality.
I would not recommend this company - there are plenty of reputable companies out there such as Wren, Magnet and Wickes who would supply what they promised and take customer service seriously.

Reply from Howdens - Romsey
great team very help full and good product knowledge a joy to shop at my go to branch

Reply from Howdens - Romsey
Our business is extremely happy with the excellent service that we have received and the prompt delivery.

Reply from Howdens - Romsey
Good products and excellent customer service at Romsey and totton

Reply from Howdens - Romsey
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.