Howdens - Scarborough Reviews 78

Great visit. Everyone is super helpful. It’s my first business property venture and my first flatpack kitchen. Howdens from App to Staff made my first order go v smoothly.

The whole process was seamless from start to finish, Aaron did a great job with the plans, communication every step of the way. Would highly recommend.

Went into Scarborough branch today to look at kitchen cupboards and worktops but didn't know what I wanted but Jasmin spent ages making suggestions but not pushy and suggested I take samples home .
A very good choice and marvellous quality and with their excellent staff , I wouldn't bother going anywhere else

I have been using howdens scarborough for years now and I have always had great experiences with them. Darren and Mark the designers are brilliant and the counter staff/warehouse are friendly and efficient. Would recommend them definitely

Salesman Mark Jackson was excellent in helping and planning our new kitchen. Very polite throughout all our contact with him. Our new kitchen is perfect and better than we could have imagined. Extremely pleased with Mark and Howdens.

I had Mark visit to measure and design a kitchen from me, and the whole process from start to finish was easy. He designed a beautiful kitchen, which other than minor tweaks was absolutely perfect from the start. It was supplied a week later, with totally understandable minor issues with such a large and complex order, which were fixed immediately with no issues. Support throughout via email and in person has been outstanding, with a breadth of knowledge of the products, their parts and installation. I cannot fault the product or service at all, and would recommend Mark and his colleagues at Howdens Scarborough to anyone in the area considering such work. Thanks again!

From the girls behind reception to Nick in the stores, this company is a joy to work with! They can’t do enough for you and are always willing to help, being a new small business owner, this is sometimes what i need!
Keep up the good work, guys.
@scarborough branch, Howdens!
I’d particularly like to give special thanks to Jasmine who hasn’t been in the job very long but is nothing but kind, polite and really really helpful to me and my team!
❤️

Kind regards
Chris Bowman Joinery & Construction

We’ve used the Scarborough Howdens branch for a lot of our joinery projects at Jack Parke Joinery and the service is always spot on. The team are friendly, knowledgeable and always quick to help with orders, designs and any last-minute bits we need on site. Everything is well organised and they make the whole process easy when you’re working to tight deadlines. Highly recommend them to any trades or anyone doing a kitchen project.
🌟🌟🌟🌟🌟

Matt at Scarborough Howdens always helpful and willing to go the extra mile

Always a great service, helpful friendly staff

Fantastic service and advice warehouse staff great as well

The kitchens quality was outstanding
The salesman mark at scarborough was so
Friendly and helpful i suggest you ask for him

Great experience and support when choosing a kitchen from Mark Jackson in Scarborough branch, thank you. Looking forwards to enjoying our new kitchen when it is fitted.

Good customer relations very helpful staff could not help enough

Mark Jackson the designer did a superb job and Lee, the fitter and his team were all excellent and completed the job carefully and on time. We have no hesitation in recommending Howdens to everyone. Unlike other kitchen companies, if something is not quite right it can be sorted out immediately without having to wait ages for parts and fitters to be free - a real bonus. Many thanks to all.

good deal good service - says it all

We had our new kitchen from Howdens.The design was done by Mark Jackson and the fitting done by Lee Drydale. Nothing was too much trouble for them and the finished job is outstanding.Would not hesitate to recommend this company to anyone.

Good staff , got what I wanted , all good

The kitchen itself is of good quality, with only a few missing parts that we were able to just sort from bits in the van instead of going back to the store.

However, Howdens Scarborough used a third party to deliver the kitchen and had next to no interest in dealing with our issues afterwards.

Delivery was complete by 1 person who was unable to get the larger appliances into the house leaving them outside and unsecured until I got home.

Howdens then tried to bill £150 for delivery which was never mentioned to us before hand (which was quickly waived once we brought it up)

However, during delivery our driveway was visibly damaged.

I contacted howdens scarborough, howdens customer service and the delivery driver and no one cared to assist in the matter.

The delivery driver lied about organising a builder and the site manager to arrive 2 weeks from booking, but when the day came no one came or knew about it.

After weeks of contact I managed to get a meeting with a builder and local manager, the builder provided was very fair and agreed with my statements regarding the drive.

The delivery company then offered to pay half of the bill (accepting accountability in my eyes) but the bill was double my quote…

I asked if he would provide me the finances for half his builders invoice and I would get the drive repaired and he refused…

Overall
The quality of product from howdens is good, and my driveway is a rare fluke. But the level of care and follow up is poor if you have a non standard issue.

Well impressed with the neat & tidy condition of nick’s warehouse at the Scarborough branch.service spot on too.
Cheers!