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Howdens - Shadwell Reviews 

62
TrustScore 4.5 out of 5

4.3

44 - 48 Brodlove Lane, E1W 3DB London, London, GB


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Rated 5 out of 5 stars

My experience at the Shadwell branch of Howdens was excellent. Everything was fast, smooth, and efficient from start to finish. I was helped by a lad called K—lovely fella—who really knew his stuf... See more

Company replied

Rated 5 out of 5 stars

The staff in this branch are exceptional particularly Conor and Maggie, they've always taken care of me and the staff from Oliver Stern. Very friendly and helpful and always treat us with respec... See more

Company replied

Rated 5 out of 5 stars

I had an outstanding experience with Howdens Shadwell, and I can't thank Ish enough for all of his help. From the very beginning, Ish was incredibly welcoming, professional, and patient. H... See more

Company replied

Rated 5 out of 5 stars

I recently called in with my Husband re: a kitchen fitting for our dream home. What I thought would be a really daunting and stressful process was made comfortable, smooth and seamless by K. He wasn't... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 44 - 48 Brodlove Lane, E1W 3DB, London, London, United Kingdom

  • 020 7791 1696

4.3

Excellent

TrustScore 4.5 out of 5

62 reviews

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4.3

All reviews

(62)

8,785 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Ismail

Excellent service from Ismail. Went above and beyond to help me out with getting exactly what I was looking for which was much appreciated. Great customer service

September 25, 2023
Unprompted review
Howdens - Shadwell logo

Reply from Howdens - Shadwell

Hi Paul, Thanks for taking the time to leave this positive review- it's great to read your comments. All the best, Tash

Rated 5 out of 5 stars

Great help from the team at the…

Great help from the team at the Shadwell store, our new kitchen is now finished and looks just like the illustration.

June 8, 2023
Howdens - Shadwell logo

Reply from Howdens - Shadwell

Hi, Thanks for leaving this 5 star review for the Howdens - Shadwell depot! Many Thanks, Tash.

Rated 5 out of 5 stars

Great customer service at Shadwell

Great customer service at Shadwell branch, very friendly staff especially Maggie. Will come back again and again.

Ramen has done very good design to my kitchen, great job!

June 6, 2023
Unprompted review
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Reply from Howdens - Shadwell

Hi, Thanks for leaving this 5 star review for the Howdens - Shadwell depot! Best wishes, Tash

Rated 1 out of 5 stars

Poor service by customer service &…

Poor service by customer service & shockingly from the chief executive office.

February 18, 2023
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Reply from Howdens - Shadwell

Thank you for your feedback, Sid. We would be keen to hear more detail on the issues you have experienced so that we can share this with the relevant teams internally and help further. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Excellent customer service

The staff in this branch are exceptional particularly Conor and Maggie, they've always taken care of me and the staff from Oliver Stern. Very friendly and helpful and always treat us with respect.

I've been visiting this branch for a few years now and it's well organised and sometimes if you're lucky you can arrange swift deliveries.

Great team, major difference from other local branches, definitely worth visiting if you want to order kitchens.

By the way, Howdens kitchen quality are amazing.

February 13, 2023
Unprompted review
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Reply from Howdens - Shadwell

Hi, We are so pleased to read your positive comments, thanks for leaving such a great review. Best wishes, Tash

Rated 5 out of 5 stars

Amazing Service, Thankyou!

When visiting the Shadwell office we were extremely impressed with the friendly and helpful assistance we received by both Maggie in the office and Shuyab who not only brought out a couple of doors for us to look at he also very kindly offered to take the 2 doors round the corner for us.
Really can’t express enough how impressed we were with the service given. Over and above the service standard normally received from other suppliers.
Maggie & Shuyab are a true credit to your company. Thank you!

October 5, 2022
Unprompted review
Howdens - Shadwell logo

Reply from Howdens - Shadwell

Hello, Thanks for leaving this 5 star review for the Howdens - Shadwell depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Thanks HOWDENS

Howden has help me so much in all my kitchen installations
In the beginning they gave me credit of thousand's of pounds which help my business
They visit my sites and help me in the designing of the kitchen
They also deliver my goods on time
With howden kitchen on my side my clients end up smiling
Thanks howden

May 10, 2022
Howdens - Shadwell logo

Reply from Howdens - Shadwell

Good morning, Thanks for reviewing our Howdens – Shadwell depot. Take care and have a lovely day, Tash.

Rated 2 out of 5 stars

Good service

Good service. And old staf is very good

February 18, 2022
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Reply from Howdens - Shadwell

Hi. Thank you for your kind comments - unfortunately, you have selected a 2* negative rating. Are you please able to amend this to reflect your experience? Best wishes, Tash

Rated 5 out of 5 stars

Demi and the staff at shadwell are a…

Demi and the staff at shadwell are a credit to the company well done 👏

November 12, 2021
Unprompted review
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Reply from Howdens - Shadwell

Good afternoon, thank you so much for leaving this 5* review for our Shadwell depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 5 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity to thank all the staff in Howdens Shadwell, they have always helped me when I needed something sorted out quickly, wheatear it be a kitchen design or a fire door, I would especially like to thank the manager DEMI who has gone beyond helping me by contacting the suppliers to get my £8k kitchen in, and arranging the quartz worktop booked, so that I can get the job done before end of November, THANK YOU THANK YOU THANK YOU.

November 9, 2021
Unprompted review
Howdens - Shadwell logo

Reply from Howdens - Shadwell

Good afternoon Asfar, thank you so much for leaving this 5* review for our Shadwell depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 3 out of 5 stars

Discounts and delivery

First, The extra discount was not applied for taking delivery before 28th October.
Second, The driver arrived at 7-45pm and said where were the builders to get the kitchen in? Builders finish at 4pm. He then left it kerbside for the lady of the house to get in with her young daughter.
This needs to be looked into

November 6, 2021
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Reply from Howdens - Shadwell

Thank you for bringing this matter to our attention, Peter. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

The whole process from design to…

The whole process from design to delivery was a nightmare. Drawing had different amount of unit to what was delivered. Better drawing or 3D images could have been provided. Doors were missing, 2 units arrived 4 days later. Communication between Management and staff is non existent. Promised call back but got nothing. Will never use Howdens again.

November 1, 2021
Howdens - Shadwell logo

Reply from Howdens - Shadwell

Thank you for bringing this matter to our attention, Mohammed. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

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