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Howdens - Southampton Reviews 84

TrustScore 4.5 out of 5

4.5

Units 9 - 11 & 17, City Industrial Park, Southern Road, SO15 1HG Hampshire, South East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jag was fantastic from the first contact right to the end of the kitchen being completed. I could not recommend him and Howdens enough if you’re looking for a new kitchen.

Company replied

Rated 5 out of 5 stars

We came here to find our new kitchen and bathrooms, and the experience has been really good so far. The staff are amazing — very helpful, patient, and focused on finding exactly what we were looki... See more

Company replied

Rated 5 out of 5 stars

Rhiannon helped us with purchasing some cabinets, and we were very pleased with the service she provided. We’ve bought cabinets from this Southampton store before, and all the staff have always been f... See more

Company replied

Rated 5 out of 5 stars

Order large kitchen Immediate same day delivery as I needed to completed on this contract Tower unit and some bits missing Next day delivered On the phone with personal touch from all at Howd... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 9 - 11 & 17, City Industrial Park, Southern Road, SO15 1HG, Hampshire, South East, United Kingdom

  • 023 8022 3924

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

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Rated 5 out of 5 stars

Fantastic service

Jag was fantastic from the first contact right to the end of the kitchen being completed. I could not recommend him and Howdens enough if you’re looking for a new kitchen.

April 8, 2026
Howdens - Southampton logo

Reply from Howdens - Southampton

Hello Mr Singh,

Thank you for your wonderful feedback. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Rhiannon helped us with purchasing some…

Rhiannon helped us with purchasing some cabinets, and we were very pleased with the service she provided. We’ve bought cabinets from this Southampton store before, and all the staff have always been friendly and knowledgeable, but Rhiannon really stood out to us. She was especially knowledgeable, incredibly patient, and very understanding while we changed our decision several times. Thank you, Rhiannon!

March 28, 2026
Unprompted review
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Reply from Howdens - Southampton

Hello Suzanna,

Thank you for sharing your positive experience with our Southampton team. We're delighted to hear that Rhiannon's knowledge and patience made your process smooth and enjoyable.

Best wishes, Aine

Rated 5 out of 5 stars

🏡 Great Experience – Quality Kitchens & Bathrooms with Amazing Staff!

We came here to find our new kitchen and bathrooms, and the experience has been really good so far. The staff are amazing — very helpful, patient, and focused on finding exactly what we were looking for.

It’s a big investment, but you can really see the quality in the products, which makes it feel worth it. Everything has been smooth up to now, and we’re very happy with the service and support we’ve received.

So far, so good — definitely recommend!

July 31, 2025
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Reply from Howdens - Southampton

Hello Marius,

Thank you for sharing your positive experience with us.
Best wishes, Alexandra

Rated 5 out of 5 stars

Order large kitchen

Order large kitchen
Immediate same day delivery as I needed to completed on this contract
Tower unit and some bits missing
Next day delivered
On the phone with personal touch from all at Howdens
Luke and his team

March 23, 2026
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Reply from Howdens - Southampton

Good afternoon, Thanks for reviewing our Howdens - Southampton depot. Have a great day, Alexandra

Rated 2 out of 5 stars

After I requested a call back for an…

After I requested a call back for an appointment for new kitchen, I subsequently missed the call.
So I called the Southampton branch back, the conversation went like this.
Me- "Hi I'm ... I missed your call and calling you back"
Howdens- weren't me mate, I ask around the office, and if it's important I'll get someone to call you back"
Obviously It wasn't important for Howdens to secure my kitchen order, as they did bother to call me back! I've now spent my money with one of their competitors as I feel they customer service isn't high on their list!

March 15, 2026
Unprompted review
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Reply from Howdens - Southampton

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Southampton depot for their acknowledgement and further investigation.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Excellent Customer Service

Excellent service both ordering the kitchen cabinet through to collection. Very professional team headed by Luke.

January 28, 2026
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Reply from Howdens - Southampton

Hello Phil,

Thank you for your kind words and for sharing your experience with our team.

Best wishes, Alexandra

Rated 5 out of 5 stars

I get a great deals and the service is…

I get a great deals and the service is always good and always a warm well with a nice coffee

January 15, 2026
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Reply from Howdens - Southampton

Good afternoon, Thank you for leaving a positive review. Have a great day! Many thanks, Alexandra

Rated 5 out of 5 stars

Have used howdens for various hinges…

Have used howdens for various hinges and door furniture, always quick to find a like for like in size and aesthetic in stock or orders out of stock are quick to arrive and always helpful and friendly.

January 5, 2026
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Reply from Howdens - Southampton

Hello PHIL JONES, Thank you for the positive review, that is great to hear! All the best, Alexandra

Rated 5 out of 5 stars

Had what i wanted

Had what i wanted, dealt with me quickly.
Alwqys helpful and friendly.

October 20, 2025
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Reply from Howdens - Southampton

Hello Julie,

Thank you for your kind review.

Best wishes, Alexandra

Rated 5 out of 5 stars

Recent purchase

Visited Romsey branch today and Southampton city branch Saturday both times received excellent service

August 25, 2025
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Reply from Howdens - Southampton

Hello Graham, good morning,

Thank you for sharing your positive experience with our Romsey and Southampton City branches. We're delighted to hear that you received excellent service on both visits.

Best wishes,

Rated 4 out of 5 stars

Good service and price.

Good service and price.

May 28, 2025
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Reply from Howdens - Southampton

Hello Edward,

Thank you for your feedback on our service and pricing. We're pleased to hear you had a positive experience with us and appreciate your input.

Best wishes,

Rated 5 out of 5 stars

Good value good products and good…

Good value good products and good service from personal what more can I say

March 20, 2025
Howdens - Southampton logo

Reply from Howdens - Southampton

Hello Ronald,

Thank you for your positive feedback and for highlighting the value, products, and service you experienced with us. We appreciate your support and look forward to seeing you again soon!

Best wishes!

Rated 5 out of 5 stars

Quality

Quality materials and great staff

March 17, 2025
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Reply from Howdens - Southampton

Hello David,

Thank you for your positive feedback on the quality of our materials and staff.

Best wishes!

Rated 1 out of 5 stars

Paint to order kitche

Paint to order kitchen.
Items not delivered
Items delivered damaged
The rep Adele was difficult to locate and in cahoots with my builder, promising to keep me informed but totally ignoring my wishes.
I waited weeks for my products and tbh they are substandard
I totally regret buying from Howdens Southampton
Update.. another 2 months on and I still don't have a complete kitchen.

January 6, 2025
Unprompted review
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Reply from Howdens - Southampton

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Great products

Another great quality product, great service to

February 13, 2025
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Reply from Howdens - Southampton

Hi there Mark at Acorn, Thank you for leaving this 5* rating. Have a great day.

Rated 4 out of 5 stars

Too expensive

Too expensive

November 30, 2024
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Reply from Howdens - Southampton

Good morning Jaz Rai, t Have a great day. hank you for your great feedback.

Rated 5 out of 5 stars

Excellent work force

Always very helpful in all aspects of details for going ahead with jobs

October 24, 2024
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Reply from Howdens - Southampton

Good afternoon Southern Heritage Developments, thank you for leaving this 5 star review for the Howdens - Southampton depot! Have a great day.

Rated 5 out of 5 stars

Great service

Great service

October 4, 2024
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Reply from Howdens - Southampton

Hi there Yunus Usmanov, thank you for the positive review, that is great to hear! Have a great day.

Rated 1 out of 5 stars

Southampton - Unprofessional and rude after service

Unprofessional and rude after service. All friendly whilst selling the kitchen and then didn’t want to know. Tried speaking with Luke the manager and he just fobbed us off and refused to replace damaged items. Now he’s refusing to take my calls.
Do not recommend. Save your money.

September 24, 2024
Unprompted review
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Reply from Howdens - Southampton

Thank you for bringing this matter to our attention, Dan. Please be assured we will share your feedback internally. To help us investigate this further please email reviews@howdens.com with your preferred contact details.

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