Banner for Howdens - Southgate

Howdens - Southgate Reviews 84

TrustScore 5 out of 5

4.8

Unit 3, Brunswick Industrial Park, Brunswick Way, N11 1JL London, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I went to Southgate Howdens for my kitchen design long ago and Maggie helped me with my kitchen order. She was very patient and understood my requirements and gave me valuable advice which helped me a... See more

Company replied

Rated 5 out of 5 stars

When I make a decision to use a company, I need to know that they'll be there through thick and thin!! That they'll be honest fair and reliable, all of which I believe the team at Southgate is!! I hav... See more

Company replied

Rated 5 out of 5 stars

The staff are very helpful and professional when they saw me sitting outside, they opened up five minutes early when I gave my order I had forgotten an item which would’ve been a disaster? Had I not... See more

Company replied

Rated 4 out of 5 stars

I got the worktop I needed but the stock tally at Southgate was incorrect. When I got there I was told I would have to get it from another branch. In the end I had to pay to get it delivered. Not a ha... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3, Brunswick Industrial Park, Brunswick Way, N11 1JL, London, London, United Kingdom

  • 020 8368 5763

4.8

Excellent

TrustScore 5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

top service

Great Service

May 4, 2026
Howdens - Southgate logo

Reply from Howdens - Southgate

Hello PURPLE INSTALLATIONS LTD,

Thank you for your kind words and for rating our service with 5 stars.
Best wishes, Alexandra

Rated 5 out of 5 stars

The ease of opening an account

Excellent and very friendly service special mention of your employees Adil and Kishen.A credit to your company

March 9, 2026
Howdens - Southgate logo

Reply from Howdens - Southgate

Good morning, Thanks for reviewing our Howdens - Southgate depot. All the best, Alexandra

Rated 5 out of 5 stars

Howdens kitchens

Always provided a great service . I bought quite a few kitchens from them and they have always been spot on . Especially the staff at New Southgate .

December 1, 2025
Howdens - Southgate logo

Reply from Howdens - Southgate

Hello Angelo,

Thank you for your kind words and for being a loyal customer.

Best wishes, Alexandra

Rated 5 out of 5 stars

Very helpful staff.

Very helpful staff.

December 10, 2025
Howdens - Southgate logo

Reply from Howdens - Southgate

Good afternoon, Thanks for reviewing our Howdens - Southgate depot. All the best, Alexandra

Rated 5 out of 5 stars

good and efficient service

good and efficient service
thank you

July 24, 2025
Howdens - Southgate logo

Reply from Howdens - Southgate

Hello Pittas Foods,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you found our service good and efficient.

Best wishes,
The Howdens Southgate Team

Rated 5 out of 5 stars

Excellent stuff

Excellent stuff, very professional and well manned

June 3, 2025
Howdens - Southgate logo

Reply from Howdens - Southgate

Hello G.A.C / SOLUTIONS LIMITED,

Thank you for your kind words and for taking the time to share your experience. We are pleased to hear that you found our team professional and well-mannered.

Best wishes,

Rated 5 out of 5 stars
Howdens - Southgate logo

Reply from Howdens - Southgate

Hello Christofis,

Thank you for your kind words about our staff. We're pleased to hear that you found them helpful and friendly during your visit.

Best wishes,

Rated 5 out of 5 stars

Friendly

Friendly, helpful stuff and good quality of products

April 11, 2025
Howdens - Southgate logo

Reply from Howdens - Southgate

Hello, good morning Dion Construction Limited,

Thank you for your kind words about our team and products. We're pleased to hear that you had a positive experience with us.

Best wishes,

Rated 5 out of 5 stars

People serve you at the correct time

People serve you at the correct time , they explain you everything

March 27, 2025
Howdens - Southgate logo

Reply from Howdens - Southgate

Hello, good morning BUILDING AND PATIO WORK,

Thank you for your positive feedback. We're pleased to hear that our team provided timely service and clear explanations during your visit.

Best wishes,

Rated 5 out of 5 stars

Early morning order …

The staff are very helpful and professional when they saw me sitting outside, they opened up five minutes early
when I gave my order I had forgotten an item which would’ve been a disaster? Had I not had it The warehouse staff were very helpful and speedy to get me on my way all in all can’t recommend them enough.

February 20, 2025
Howdens - Southgate logo

Reply from Howdens - Southgate

Hi there Michael Brohan, Thanks for reviewing our Howdens - Southgate depot. Take care and have a lovely day.

Rated 1 out of 5 stars

Warping back panels, Sealing Problems, Bad quality of ready-assembled cabinets

REFERENCE: Howdens Southgate 173/0432215 -

I purchased a Howdens kitchen units (chleford ivory) from Howdens Southgate.

1. It has been appalling to find such bad assembly quality from all the white ready-assembled cabinets Howdens supplied to me, in addition to their sealing problems of chipboards used.

1)All the back panels of ready-assembled white cabinets have been poorly fixed with something like staples only.

2) The condition of the back panels are very poor so that they are all warped to some degree - as evidenced by the irregular gaps between the back panels and the shelves in all the wall cabinets, the gaps between the back panels and the side panels in some cabinets. In such cases, not only moisture can easily come into the cabinets, but also little bugs.

3) All the assembled drawer baseboards are not sealed (CIV5127, CIV5146), nor are some of the panels of built-under oven housing base cabinet (CIV 560G). This is completely not suitable for kitchen cabinets.

4) It is obvious when sealing the edges, the manufacture used an edging tape/edging banding smaller by 1mm than the thickness of the chipboards. In addition, the sealing machine didn't seem to produce a temperature high enough to seal the edges properly and seamlessly. Such bad finish will make the chipboards prone to moisture in humid conditions.

5) The corner cabinet is poorly designed and assembled - instead of using a whole sturdy board as its base, the manufacturer used two chip boards connected together, leaving small gaps in between.

6) A damaged board was fixed as the top board of Tall Mwave Twr White cabinet (CIV561T)

7) For the same type of base units some boards go flush with the adjacent boards while others don't. It showed bad quality control of cabinet assembling.

2. All the ivory MFC boards (Decor Ends) have some degree of sealing problems too. The edging tape/banding are smaller by 1mm than the thickness of the MFC boards (18mm). In addition, the sealing machine didn't seal the edges properly and seamlessly. Such sealing finish is not acceptable for units to be used in kitchen and will be prone to moisture.

3. At least 5 decor ends of wall units already showed signs of tiny/small gaps at the edges (DRK3239)

4. MFC boards and MDF boards were packed directly into the cardboards without a moist resistant film/membrane.

I have submitted all photo evidences of faulty goods to Howdens Southgate on and before January 18 2024.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Howdens Southgate that goods be as described, fit for purpose and of satisfactory quality.

As Howdens Southgate is in breach of contract and I've owned the product between 31 days and 6 months (all products delivered in December 2024), I am within my statutory rights to ask for it to be refunded.

January 6, 2025
Unprompted review
Howdens - Southgate logo

Reply from Howdens - Southgate

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Excellent

Quick, no fuss, knew his job.

October 4, 2024
Howdens - Southgate logo

Reply from Howdens - Southgate

Good morning Mark, thank you for leaving this 5* rating. Have a lovely day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look