Kitchen Designer was friendly, communicated clearly with a high level of detail. In the store the staff were friendly and there was no issue at all returning a damaged Oven hood and getting a refund o... See more
Company replied

Stennack Road, Holmbush Industrial Estate, St. Austell, PL25 3JQ Cornwall, South West, GB
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Kitchen Designer was friendly, communicated clearly with a high level of detail. In the store the staff were friendly and there was no issue at all returning a damaged Oven hood and getting a refund o... See more
Company replied
Very helpful, knowledgeable staff who quickly turn our bathroom ideas into an achievable design depicted in 3D with an item list and quotation. They hold a good stock and what they don't have can be o... See more
Company replied
A very well planned new kitchen scheme. The design layout was very compact, and Steve provided a very responsive service. We had several options and when it came to finding solutions we were in ver... See more
Company replied
From start to finish the customer service from Howdens at St Austell (especially Mark & Em) has been brilliant! Nothing too much trouble. Communication prompt and efficient. Highly recommended for kit... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Stennack Road, Holmbush Industrial Estate, St. Austell, PL25 3JQ, Cornwall, South West, United Kingdom
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Howdens St Austell were shambolic in their dealing with our new kitchen.
In particular the planner who made a complete mess of the plan/order.
Various items missing that were required and not ordered or delivered.
They then charged the builders fitting our kitchen for the extra items required (although this was later recinded following a complaint). The whole experience was extremely stressful and expensive due to considerably higher fitting costs due to Howdens plan & missing items.
I would never buy anything from this company again.
No compensation was offered despite other tradesmen supporting our case and it was clear they are more interested in their profit than any level of customer focus or delivering quality.
I can only advise AVOID HOWDENS.

Reply from Howdens - St Austell
Ordered on Tuesday, delivered next day.
Earlier than expected.
1st class

Reply from Howdens - St Austell
Kitchen Designer was friendly, communicated clearly with a high level of detail. In the store the staff were friendly and there was no issue at all returning a damaged Oven hood and getting a refund on spares following the kitchen fit. The kitchen fitter was brilliant, friendly funny and a perfectionist. 10/10 Matt and Louise

Reply from Howdens - St Austell
Easy to shop with them. Great stock and fair prices and friendly, professional staff.

Reply from Howdens - St Austell

Reply from Howdens - St Austell
Emma in the St Austell branch is a really knowledgeable, friendly and helpful manager, so the process of setting up the account and advising on the products available made it easy and more likely for us to use Howdens for our materials.

Reply from Howdens - St Austell
Great friendly St Austell Branch of a great company

Reply from Howdens - St Austell
Great customer service, Roger was helpful, provided plenty of advice about products and a real sense of engagement. Nothing was too much trouble, helped with the product selection and suggested other items and ensured I had the various glues etc.

Reply from Howdens - St Austell

Reply from Howdens - St Austell
Pleasent purchase, the team at St. Austell are always super helpful, knowledgeable and friendly, great service everyone :)

Reply from Howdens - St Austell
The staff are very friendly and knowledgeable. Nothing is too much trouble. Very good quality products. Delivery was prompt and on time. The delivery driver was friendly and polite.

Reply from Howdens - St Austell
Very helpful and knowledgeable staff, as ever. Products of great standard durability

Reply from Howdens - St Austell
I was advised that our account would close if we didn’t buy something. I was told that there were £1 bargains to keep the account open. However when my business partner went in he was charged a lot more for a saw than the £1 I’d been told was on offer.

Reply from Howdens - St Austell
I didn’t think I would be able to purchase a door 21 inches wide, fits perfectly

Reply from Howdens - St Austell
I think the prices at Howdens are generally very competitive and the product range is very comprehensive. The store is always clean, tidy and appears to be well organised however whats more important and impressive to me is the people, without exception all of the staff at the St Austell branch of are helpful, knowledgeable and friendly. I would recommend Howdens

Reply from Howdens - St Austell
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