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Howdens - St Austell Reviews 139

TrustScore 4.5 out of 5

4.6

Stennack Road, Holmbush Industrial Estate, St. Austell, PL25 3JQ Cornwall, South West, GB


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Rated 5 out of 5 stars

Kitchen Designer was friendly, communicated clearly with a high level of detail. In the store the staff were friendly and there was no issue at all returning a damaged Oven hood and getting a refund o... See more

Company replied

Rated 5 out of 5 stars

Very helpful, knowledgeable staff who quickly turn our bathroom ideas into an achievable design depicted in 3D with an item list and quotation. They hold a good stock and what they don't have can be o... See more

Company replied

Rated 5 out of 5 stars

A very well planned new kitchen scheme. The design layout was very compact, and Steve provided a very responsive service. We had several options and when it came to finding solutions we were in ver... See more

Company replied

Rated 5 out of 5 stars

From start to finish the customer service from Howdens at St Austell (especially Mark & Em) has been brilliant! Nothing too much trouble. Communication prompt and efficient. Highly recommended for kit... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Stennack Road, Holmbush Industrial Estate, St. Austell, PL25 3JQ, Cornwall, South West, United Kingdom

  • 01726 73390

4.6

Excellent

TrustScore 4.5 out of 5

139 reviews

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Rated 1 out of 5 stars

Howdens St Austell were shambolic

Howdens St Austell were shambolic in their dealing with our new kitchen.
In particular the planner who made a complete mess of the plan/order.
Various items missing that were required and not ordered or delivered.
They then charged the builders fitting our kitchen for the extra items required (although this was later recinded following a complaint). The whole experience was extremely stressful and expensive due to considerably higher fitting costs due to Howdens plan & missing items.
I would never buy anything from this company again.
No compensation was offered despite other tradesmen supporting our case and it was clear they are more interested in their profit than any level of customer focus or delivering quality.
I can only advise AVOID HOWDENS.

April 20, 2026
Unprompted review
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Reply from Howdens - St Austell

Thank you for your review. Please rest assured we will share your comments internally.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Ordered on Tuesday

Ordered on Tuesday, delivered next day.
Earlier than expected.
1st class

April 10, 2026
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Reply from Howdens - St Austell

Hello John,

Thank you for your feedback and for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Can’t fault it

Kitchen Designer was friendly, communicated clearly with a high level of detail. In the store the staff were friendly and there was no issue at all returning a damaged Oven hood and getting a refund on spares following the kitchen fit. The kitchen fitter was brilliant, friendly funny and a perfectionist. 10/10 Matt and Louise

April 2, 2026
Unprompted review
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Reply from Howdens - St Austell

Hello Matt,

Thank you for your kind words and for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Good To Deal With

Easy to shop with them. Great stock and fair prices and friendly, professional staff.

March 25, 2026
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Reply from Howdens - St Austell

Hello Peter,

Thank you for your kind review.

Best wishes, Alexandra

Rated 5 out of 5 stars

Efficient service

Efficient service
Speedy transaction

March 27, 2026
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Reply from Howdens - St Austell

Good morning, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

Helpful staff

Emma in the St Austell branch is a really knowledgeable, friendly and helpful manager, so the process of setting up the account and advising on the products available made it easy and more likely for us to use Howdens for our materials.

February 19, 2026
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Reply from Howdens - St Austell

Good afternoon, Thanks for reviewing our Howdens - St Austell depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Great customer service

Great customer service, Roger was helpful, provided plenty of advice about products and a real sense of engagement. Nothing was too much trouble, helped with the product selection and suggested other items and ensured I had the various glues etc.

January 6, 2026
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Reply from Howdens - St Austell

Good morning, Thanks for reviewing our Howdens - St Austell depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Got exactly what I needed immediately

Got exactly what I needed immediately

December 24, 2025
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Reply from Howdens - St Austell

Hello Alan, good morning

Thank you for your feedback. We're pleased to hear that you found exactly what you needed promptly.

Best wishes,
Todd

Rated 5 out of 5 stars

Pleasent purchase

Pleasent purchase, the team at St. Austell are always super helpful, knowledgeable and friendly, great service everyone :)

December 15, 2025
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Reply from Howdens - St Austell

Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. All the best, Alexandra

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and knowledgeable. Nothing is too much trouble. Very good quality products. Delivery was prompt and on time. The delivery driver was friendly and polite.

October 31, 2025
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Reply from Howdens - St Austell

Hello Karen,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, as ever. Products of great standard durability

November 11, 2025
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Reply from Howdens - St Austell

Hello Russell,

Thank you for your kind words and for recognising our team's efforts. We're pleased to hear that you are satisfied with the quality of our products and service.

Best wishes,
Todd

Rated 1 out of 5 stars

I was advised that our account would…

I was advised that our account would close if we didn’t buy something. I was told that there were £1 bargains to keep the account open. However when my business partner went in he was charged a lot more for a saw than the £1 I’d been told was on offer.

October 22, 2025
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Reply from Howdens - St Austell

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Very good service

Very good service

October 17, 2025
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Reply from Howdens - St Austell

Hello Thomas,

Thank you for your positive feedback on our service.
Best wishes, Alexandra

Rated 5 out of 5 stars

Door

I didn’t think I would be able to purchase a door 21 inches wide, fits perfectly

September 16, 2025
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Reply from Howdens - St Austell

Hello John Henry,

Thank you for your feedback.
Best wishes, Alexandra

Rated 5 out of 5 stars

Good prices, great staff.

I think the prices at Howdens are generally very competitive and the product range is very comprehensive. The store is always clean, tidy and appears to be well organised however whats more important and impressive to me is the people, without exception all of the staff at the St Austell branch of are helpful, knowledgeable and friendly. I would recommend Howdens

August 8, 2025
Howdens - St Austell logo

Reply from Howdens - St Austell

Hello Alan, good morning

Thank you for your kind words and for highlighting the efforts of our team at the St Austell branch. We're pleased to hear that you find our prices competitive and our staff helpful and knowledgeable.

Best wishes,

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