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Howdens - Sunderland Reviews 69

TrustScore 4.5 out of 5

4.3

Alexandra Avenue, Sunderland Enterprise Park, Sunderland, SR5 2TF Tyne & Wear, North East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always trust previous recommendations off people who you know. So pleased we chose mark coull kitchen fitter of Sunderland. To fit our kitchen. From our first encounter to discuss plans he was war... See more

Company replied

Rated 5 out of 5 stars

Superb. This time the kitchen was for my own house. The rep was excellent, came out at short notice and was friendly, professional and fair as well as being up to speed on suggestions. I suppose H... See more

Company replied

Rated 5 out of 5 stars

Telephoned in advance to ensure a quote for full kitchen could be provided if I called into the local depot, it was. Excellent efficient service by Simon who not only was very knowledgeable on produc... See more

Company replied

Rated 5 out of 5 stars

Fantastic Branch and all of the Staff here are friendly and professional and Simon is an absolute minefield of information. (Ask for a product and he quotes the code before looking WOW)! Warehouse lad... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Alexandra Avenue, Sunderland Enterprise Park, Sunderland, SR5 2TF, Tyne & Wear, North East, United Kingdom

  • 0191 564 1675

4.3

Excellent

TrustScore 4.5 out of 5

69 reviews

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Rated 1 out of 5 stars

Someone used my account and purchased…

Someone used my account and purchased good with out my permission
Not only not knowing the person , they told staff they had worked with me and where aloud too use my account with out any sort of checks being made !
Lucky my account is cash payments only !
When I called the Hartlepool office I was told they would contact the Sunderland office as there must be someone else with the same name !!!!
Not heard anything from them !!

May 11, 2026
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Reply from Howdens - Sunderland

Thank you for bringing this matter to our attention David. Please be assured we will share your feedback internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Always trust previous recommendations…

Always trust previous recommendations off people who you know.
So pleased we chose mark coull kitchen fitter of Sunderland. To fit our kitchen. From our first encounter to discuss plans he was warm friendly and engaged to what we wanted to achieve. Putting us in touch with Ronnie from Howdens.who came out and measured up and done plans for the kitchen.
Mark has old fashioned values attention to details were fantastic. Workmanship excellent treats your home like his own .its not a race to get job done as fast as he can to get on next job which is rare traite in the modern society we live in today.came to our house as a Workman and left as friend.
All the best for the future Mark.

April 24, 2026
Unprompted review
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Reply from Howdens - Sunderland

Good morning, Thanks for reviewing our Howdens - Sunderland depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Great fast service

Great fast service

April 14, 2026
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Reply from Howdens - Sunderland

Hello David,
Thank you for your kind words and for taking the time to leave a review.

Best wishes, Alexandra

Rated 5 out of 5 stars

Superb

Superb. This time the kitchen was for my own house. The rep was excellent, came out at short notice and was friendly, professional and fair as well as being up to speed on suggestions.

I suppose Howden’s have the game nailed down now, they’ve fine tuned it all to the limit. Tradespeople prefer them because of the standardised efficiency. - A big shout out to Veronica my representative for keeping everything right, providing a heavy discount and for being pleasantly engaging.

March 5, 2026
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Reply from Howdens - Sunderland

Hello Spencer Poole, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Kitchen quote

Telephoned in advance to ensure a quote for full kitchen could be provided if I called into the local depot, it was.
Excellent efficient service by Simon who not only was very knowledgeable on products but was willing and able to offer advice for possible options, really good service. Quote received and will be going ahead with this shortly.

January 27, 2026
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Reply from Howdens - Sunderland

Hello Mr DAVID MOORE, Thank you for taking the time to write such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

Really helpful staff at Sunderland branch

Jon Walker of the Sunderland branch was really helpful in guiding me on purchasing kitchen, bedroom and bathroom furniture.

October 31, 2025
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Reply from Howdens - Sunderland

Hello Chrissy,

Thank you for sharing your positive experience with us.

Best wishes, Alexandra

Rated 3 out of 5 stars

First price given was £19 odd

First price given was £19 odd, once I questioned it it was reduced to £15.
Should be given the best price first time .

August 7, 2025
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Reply from Howdens - Sunderland

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Very Easy and smooth to open the account

Very Easy and smooth to open the account

July 28, 2025
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Reply from Howdens - Sunderland

Hello Afzaal Mehdi,

Thank you for sharing your feedback and for the excellent rating. We're pleased to hear that opening an account was easy and smooth for you.

Best wishes,

Rated 5 out of 5 stars

sales team fab

July 8, 2025
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Reply from Howdens - Sunderland

Hello,

Thank you for your positive feedback about our sales team. We are pleased to hear that you had a great experience with us.

Best wishes!

Rated 5 out of 5 stars

Outstanding experience Howdens Sunderland …

Outstanding experience with Howdens in Sunderland. From the initial home survey through to design & delivery - Neil was especially brilliant, listening to all our needs and preferences. Every colleague I spoke to throughout installation to completion was equally friendly and helpful. Overall our beautifully designed kitchen is excellent quality and Neil’s design was brought to life by our exceptional fitters! This is my 3rd kitchen with Howden’s & I would highly recommend them - we LOVE our new kitchen, this is our best design yet! Thank you Neil & team Sunderland :)

April 24, 2025
Unprompted review
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Reply from Howdens - Sunderland

Hello Katrina,

Thank you for sharing your wonderful experience with Howdens in Sunderland. We're delighted to hear that Neil and the team provided excellent service and that you love your new kitchen design.

Best wishes,
The Howdens Team

Rated 5 out of 5 stars

A1 Customer Service

Great Service from Jonathan at Howdens Southwick. All ways helpful and goes the extra mile.

April 28, 2025
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Reply from Howdens - Sunderland

Hello Andrew,

Thank you for your kind words about Jonathan and the service you received at Howdens Southwick. We're pleased to hear that he was helpful and went the extra mile for you.

Best wishes,

Rated 5 out of 5 stars

Excellent Staff and Service…

Fantastic Branch and all of the Staff here are friendly and professional and Simon is an absolute minefield of information. (Ask for a product and he quotes the code before looking WOW)! Warehouse lads are great too. Overall a great place to visit.

April 8, 2025
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Reply from Howdens - Sunderland

Good morning, Thanks for reviewing our Howdens - Sunderland depot. All the best.

Rated 5 out of 5 stars

Southwick

Southwick, Sunderland
The people were very friendly and professional. Especially Neil who made the whole experience easy. The quality of the kitchen itself is a very high standard and available in a few days. We are very happy with our new kitchen.

February 15, 2025
Unprompted review
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Reply from Howdens - Sunderland

Good morning, Thanks for reviewing our Howdens - Sunderland depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Quality

Great staff great service great materials great experience great customer service

December 6, 2024
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Reply from Howdens - Sunderland

Thank you for the 5* review!

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, very friendly, very helpful

November 30, 2024
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Reply from Howdens - Sunderland

Good morning Alan Errington, thank you for the positive review, that is great to hear! Have a great day.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, very professional, Ronnie was fantastic can’t recommend highly enough, fantastic quality kitchen at an affordable price 5 stars

October 3, 2024
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Reply from Howdens - Sunderland

Hi there Sharon, It's great to read your feedback regarding our service. We hope to see you again soon. Take care and have a lovely day.

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