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Howdens - Swansea Reviews 126

TrustScore 4.5 out of 5

4.5

Unit 9, Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, Wales & West, GB


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Rated 5 out of 5 stars

Great service from Paul Penhale at Howdens Cwmdu, good ideas for the design. The fitter he organised for us was very professional and extremely helpful. The kitchen arrived on time with no issues. We... See more

Company replied

Rated 5 out of 5 stars

I recently had Howdens wardrobes and an island fitted in my dressing room, and I’m absolutely delighted with the finished result. Paul Penhale as usual listened to my brief and designed th... See more

Company replied

Rated 5 out of 5 stars

Excellent service . Honest clear advice and support at every point. Nothing too much trouble .Callum was amazing in store and on site visit and can’t thank him enough Highly recommend Howdens Swans... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Howdens in Swansea for many years and they have consistently been both helpful and professional, even though I often bring them complicated projects to achieve. I must mentio... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 9, Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, Wales & West, United Kingdom

  • 01792 794 465

4.5

Excellent

TrustScore 4.5 out of 5

126 reviews

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Rated 5 out of 5 stars

Great service from Paul Penhale at…

Great service from Paul Penhale at Howdens Cwmdu, good ideas for the design. The fitter he organised for us was very professional and extremely helpful. The kitchen arrived on time with no issues. We would thoroughly recommend Howdens

March 26, 2026
Unprompted review
Howdens - Swansea logo

Reply from Howdens - Swansea

Good morning, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

Staff were helpful and knowledgeable

Staff were helpful and knowledgeable. It made the ordering experience hassle free.

January 31, 2026
Howdens - Swansea logo

Reply from Howdens - Swansea

Hello C.G.TOFT LOADED LIGHTS,

Thank you for your kind words about our staff and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Great service & products

Great service & products. In my opinion can’t be beaten for quality kitchens & floors

January 12, 2026
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Reply from Howdens - Swansea

Good morning, It's great to hear that you had such a positive experience. Take care and have a lovely day, Alexandra

Rated 1 out of 5 stars

Terrible delivery service

Initial discussions on the kitchen were great, as was agreeing on our order and completing payment (in full).
However, our initial delivery on the 26/11/25 was missing several key appliances that had not been moved into storage with the rest of the kitchen. Since then, we have had a catalogue of wrong items being delivered, items still missing, we are nearing into the 4th week of this delivery saga and still don't have our full kitchen. Also waited over 10 days for the refund of an integrated dishwasher and door that wouldn't fit, and still waiting.

December 15, 2025
Unprompted review
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Reply from Howdens - Swansea

Thank you for your review. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Great product range

Great product range, good prices, quick delivery, and most importantly, awesome staff.

November 12, 2025
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Reply from Howdens - Swansea

Hello there,

Thank you for your positive feedback. We're pleased to hear that you are satisfied with your experience.

Best wishes, Aine

Rated 5 out of 5 stars

Callum was great really helpful and…

Callum was great really helpful and knowledgeable, nothing was to much trouble even when I kept changing my mind with handles and work tops patience’s of a saint.

November 4, 2025
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Reply from Howdens - Swansea

Hello Michelle,

Thank you for your kind words about Callum.
Best wishes, Alexandra

Rated 5 out of 5 stars

Awesome experiences

Awesome experiences

September 16, 2025
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Reply from Howdens - Swansea

Hello Kendall,

Thank you for sharing your positive feedback and for giving us a 5-star rating.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent service

Excellent service

August 7, 2025
Howdens - Swansea logo

Reply from Howdens - Swansea

Hello PJM WINDOWS,

Thank you for your kind words and for taking the time to share your experience with us. We are pleased to hear that you were satisfied with our service.

Best wishes,

Rated 5 out of 5 stars

Excellent professional service as…

Excellent professional service as always.

July 25, 2025
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Reply from Howdens - Swansea

Hello Mike, good morning

Thank you for your kind words and for taking the time to share your experience with us. We are pleased to hear that you consistently receive excellent professional service.

Best wishes,

Rated 5 out of 5 stars

Good service

Good service

July 24, 2025
Howdens - Swansea logo

Reply from Howdens - Swansea

Hello Robert, good morning,

Thank you for your feedback and for rating our service with 5 stars. We're pleased to hear you were satisfied with our service at Howdens - Swansea.

Best wishes,

Rated 5 out of 5 stars

Excellent service

Excellent service . Honest clear advice and support at every point. Nothing too much trouble .Callum was amazing in store and on site visit and can’t thank him enough
Highly recommend Howdens Swansea !

July 4, 2025
Unprompted review
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Reply from Howdens - Swansea

Hello Rachel,

Thank you for your kind words and for recommending Howdens Swansea. We're delighted to hear that Callum provided excellent service and support throughout your experience.

Best wishes,

Rated 5 out of 5 stars

As Usual the staff were really helpful

As Usual the staff were really helpful, always have a smile on their faces. It’s a pleasure to go in to store.

June 17, 2025
Howdens - Swansea logo

Reply from Howdens - Swansea

Hello Leighton, good morning,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that our staff made your visit to our store a pleasant one.

Best wishes,

Rated 1 out of 5 stars

They make up their prices and are not…

They make up their prices and are not consistent. You get a price for a kitchen and then they have sale yesterday the price is not much different. In some cases the price you paid for an item the month before is more expensive ia sale, How can that be.
Its all smoke and mirrors and I am very disappointed by their pricing methods.

June 20, 2025
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Reply from Howdens - Swansea

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Dressing Room

I recently had Howdens wardrobes and an island fitted in my dressing room, and I’m absolutely delighted with the finished result. Paul Penhale as usual listened to my brief and designed the perfect dressing room.
The overall quality is stunning!
The two fitters were respectful of our home, professional, and incredibly helpful—nothing was too much trouble. The workmanship is of the highest standard. I couldn’t be happier!
Karen Davies
KD Designs Ltd

Howdens Cwmdu Branch
Bedroom range - Halesworth Porcelain
Kitchen designer -Paul Penhale
Branch Manager - Nadine Morgan
Kitchen installer - Karl Doran & Roger Porter

June 6, 2025
Unprompted review
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Reply from Howdens - Swansea

Good morning, Thanks for reviewing our Howdens - Swansea depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Helpful staff and very knowledgeable

Helpful staff and very knowledgeable, we ordered to many packs but a refund on what we didn't use was not a problem.

May 26, 2025
Howdens - Swansea logo

Reply from Howdens - Swansea

Hello Julia, good morning,

Thank you for your kind review. We're pleased to hear that our staff were helpful and knowledgeable, and that the refund process was smooth for you.

Best wishes,

Rated 5 out of 5 stars

Excellent service

Excellent service

May 15, 2025
Howdens - Swansea logo

Reply from Howdens - Swansea

Hello PK Wales,

Thank you for your kind words and for rating our service as excellent. We are pleased to hear that you had a positive experience with us at Howdens Swansea.

Best wishes,

Rated 2 out of 5 stars

Was asked to pay for units that were in…

Was asked to pay for units that were in the other branch to be collected . Drove to the other branch - no u it’s .
Feel this was just done to get the sale !!!!
On return visit , was told - “well they told me there were 6 there and you heard me on the phone !! “.
Not the point , you should find out IF THEY ARE AVAILABLE!!
To be told at the other branch we have 6 but they are booked out is rediculous. This should have been communicated between the two branches not send me driving across Swansea , then have to do the trip back the next day !! Infuriating to say the least .poor customer service .

May 19, 2025
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Reply from Howdens - Swansea

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Great prices

Great service friendly staff.

April 15, 2025
Howdens - Swansea logo

Reply from Howdens - Swansea

Hello Nigel,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a positive experience with our team.

Best wishes,

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