Howdens - Swansea Cwmdu Reviews 

Always professional
Extremely helpful will always use Howdens

Howdens Cwmdu Swansea had exactly what we were looking for and the Manager and staff were brilliant. They also delivered the items to our property on the day promised. Thanks for 1st Class service.

Five star service received from start to finish!
The whole team from our carpenter/fitter to our designer & the Team at Howdens Cwmdu!
Nothing was too much trouble for anyone. They gave us time & shared so many ideas to help us get our perfect bedroom.
The final result exceeding our expectations & we can’t thank you enough!

Fitter Steve Thomas
Designer Paul Penhale
Branch Manager Nadine Morgan
Howdens Cwmdu
Units Halesworth Porcelain

Staff was helpfull

Two hours excellent service today from Darren Williams helping on bedrooms, doors and much more.
A lovely guy who did Howdens proud. Thank you from Lisa and Hayley

I have emailed the customer service complaints department with the below complaint, and have not had a response. I emailed on the 4th March 2025, with several follow up emails to only have the reply "Thank you for your email. I have chased the depot and the customer service team for you for an update."

Complaint:
I am writing to formally raise a complaint regarding the poor service and multiple issues experienced throughout our kitchen order process with Howdens. Despite our initial expectations of a professional and efficient service, and while the quality of the goods received has been mostly excellent, the experience has been highly frustrating and inconvenient and has resulted in us being reluctant to use Howdens again, which is a shame as were planning on returning for wardrobe doors. Below is a summary of the key problems we have encountered:

1. Failure to Attend Scheduled Measurements
We had arranged for kitchen measurements to be taken on two separate occasions. On both occasions, Callum failed to attend, causing significant disruption as I had adjusted my work schedule accordingly. Measurements were eventually taken only after escalating the issue to the manager.

2. Lack of Invoice, Receipt, and Itemised List
We have not received an invoice or itemised list of the ordered items, which has made it difficult to track deliveries and ensure all items were included. We have asked for this on 3 separate occasions.

3. Delayed and Incomplete Deliveries
o Our kitchen was due for delivery on Monday, 3rd February but did not arrive, nor was a phone call made explaining any issues.
o Our fitter, Josh, had to collect some items himself on Monday. We were then promised a first-thing-Tuesday delivery, but the items only arrived at midday. Items were missing from this delivery.
o The additional items were due to arrive later but were further delayed, arriving around 9:40 AM on Wednesday, still incomplete. Together, this resulted in our fitter having to work an extra day out of schedule, resulting in higher cost.
o Callum agreed to deliver the remaining tall cupboard doors on Friday, 14th February. I rearranged my work schedule to be home, but the delivery never arrived. Despite multiple emails following up, I had to call on Monday, only to find out that Callum was off. I stressed the urgency of the delivery as the fitter was returning the next day. As I could not work from home again, the items had to be left outside.

4. Lack of Updated Plans and Poor Communication
o No updated plans were provided to reflect the additional units in the island, leading to unexpected higher costs from the fitters.
o No plans or lists were provided to confirm the units to be installed in the utility room.
o If we had been given a detailed list, it would have indicated that a new dishwasher was included in the order, preventing the fitters from mistakenly refitting the old one.

5. Incorrect Unit Sizing and Design Issues
o The additional units for the island were not accounted for correctly, leading to size issues. Initially, we wanted 600mm units, but they had to be reduced to 500mm to accommodate the worktop.
o We are also dissatisfied with the wine fridge that was ordered. The lower two-thirds of the fridge only cools to 10 degrees, which does not meet our expectations.

6. Missing Plinth Lighting
o When arranging for delivery, we specifically requested the addition of plinth lighting, which was confirmed and added to the order. However, these lights never arrived.

The above issues have not only caused inconvenience but have also resulted in additional time and costs due to repeated delays and miscommunications. We expect Howdens to take responsibility for these shortcomings and provide a resolution promptly.

Martin is always very helpful , and very friendly , always a pleasure to visit the store

Great experience at Cwmdu. Paul the designer was brilliant and very patient, helped us every step of the way. Very happy and would thoroughly recommend.

Ordered some worktop and backboard, hob and extractor hood for kitchen make over.
First class product, excellent communication and spot on delivery.

Myself and my parent bought our first home together this year and decided to renovate our kitchen. Our kitchen designer, Darren, measured and designed a beautifully finished kitchen and helped us through the process answering all our questions and providing his valuable and helpful advice. I would most certainly be using Howdens again for future kitchen designs.

I can only say the service provided has been amazing from the booking of our measurement appointment to the delivery and then the aftersales care provided when I needed to order an extra item by choice.
Paul has been a dream to work with. Never too many questions and plenty of patience (which is good as I asked a lot!) I particularly liked having one point of contact as this made the process so much easier. Paul explained everything so well and always had time to advise which was great. Thank you Paul. You are a star!

Our Builder Robert Matthews of Fusion Construction has carried out a full remodel of what was a Kitchen and office which is now A superb Kitchen
With his help we were introduced to Howdens and feel really fortunate to have Paul Penhale to help us through the process .
He has been absolutely brilliant From Start to finish at the end of the phone any time we have needed him
The design he provided for us was superb and the finished Kitchen is Fantastic.
Paul is a credit to Howdens and im sure with his service level Howdens will gain many more happy customers 5Star .

Paul Penhale at Howdens Cwmdu Branch couldn’t have been more helpful. He had endless patience while I deliberated over kitchen ranges, worktops, lighting and flooring; emailing me updated designs, giving me advice when I asked for it, and never pressuring me into making a decision. He even came out twice to help with measurements. He worked closely with Luke Holyoak who did an amazing job fitting my kitchen and flooring and sorting out a plasterer, plumber and electrician - I would thoroughly recommend him - and together they made the whole experience stress free.

I am delighted with my Clerkenwell kitchen. It’s my third kitchen from Howdens (different houses, the kitchens are robust and made to last) and I would never go anywhere else.

Great customer service from Sky, Helen & Mark and 1 other lady at Cwmdu & Beaufort Road, Plasmarl & lovely quality products - thank you

Howdens provided the best service.
Their representative Paul Penhale designed the perfect kitchen for us, made sure everything was on time and was fully supportive throughout the kitchen fitting.
Paul was professional, had great communication skills, helpful, and was always on hand to sort any issues when or if needed. Just the kind of service you’d wish for

Great service and quality kitchen.
Howdens tools is step by step from start to finish. Paul at the depo was first class and designed or kitchen beyond what we could have expected he made use of the space far better that what we could imagine. Paul also recommended a kitchen fitter who did a fantastic job. The quality of the kitchen and the price was excellent as well

Paul at Howdens was responsive and helpful. Good quality materials at a decent price. Very happy.

Howdens made the experience of choosing a kitchen very accessible. The experience from first to last was most attentive and personal. Paul knew his product and customer and was extremely patient with us!
Rob, the fitter Paul recommended, was excellent and and did a great job.

We visited the Cwmdu depot today to look at the showroom to look at flooring and to make a few final decisions on kitchen colours, etc. Even though we have had our kitchen design carried out by a different outlet; The staff were incredibly helpful. The lady on the trade counter and Nadine went out of their way to help make some final decisions, gave some really good honest advice and clearly knew what they were talking about. Very professional and personable and would highly recommend.

Howdens are by far the better of all the kitchen designers and manufacturers, the whole process was done efficiently and in a timely manner, some extra bits of equipment were needed which as faultles to arrange, can't thank Howdens and their staff at the Cwmdu Branch in Swansea.
The main reason I'm giving such a positive review is The Wife is Happy
So Happy Wife .
Happy Life