We had an amazing experience working with Matt Thompson at Howdens West Swindon. He went above and beyond to help us design our perfect kitchen — nothing was too much trouble. Matt was incredibly help... See more
Company replied

Units 10 - 13, Westmead Industrial Estate, Swindon, SN5 7YT Wiltshire, South West, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had an amazing experience working with Matt Thompson at Howdens West Swindon. He went above and beyond to help us design our perfect kitchen — nothing was too much trouble. Matt was incredibly help... See more
Company replied
As a company, I rely on Howdens, West Swindon on regular basis,they always deliver quality. However, on this occasion we were let down by their sub contractors, Sheridans who supply the worktop fi... See more
Company replied
Our first major building project to replace a conservatory, extend and equip our kitchen. Found a great builder in Chris Rust, and with outstanding help from Howdens through their design consultant Ma... See more
Company replied
Matt at Swindon West depot has been absolutely brilliant! He designed our kitchen and when we wanted to change things, he was very patient, always ready with helpful suggestions and prompt to res... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Units 10 - 13, Westmead Industrial Estate, Swindon, SN5 7YT, Wiltshire, South West, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always very helpful .staff briilant always make sure u get what u need without talking u into something. Knowledge good

Reply from Howdens - Swindon West

Reply from Howdens - Swindon West
Great service. They even gave me a call when my order was ready, Great prices and quick and easy.

Reply from Howdens - Swindon West

Reply from Howdens - Swindon West
Always a great service, prompt, value for money nothing is too much trouble no matter what, reliable friendly great staff.

Reply from Howdens - Swindon West
Eventually I received the price quoted on the phone...

Reply from Howdens - Swindon West
The supplying of the kitchen was very good, had a faulty dishwasher and this was quickly sorted by an engineer so top marks for that. What really peed me off though was receiving an email threatening legal action / debt collector for an ‘overdue account’ just two weeks after the kitchen was supplied. 1) the account had been paid in full when I received the email and 2) the invoice itself stated it wasn’t due until the end of dec 2022, 4 weeks after I had the threatening email. No one likes to be waiting to be paid but that was out of order.

Reply from Howdens - Swindon West
Well made and good service allways there to help with your orders

Reply from Howdens - Swindon West
As a company, I rely on Howdens, West Swindon on regular basis,they always deliver quality.
However, on this occasion we were let down by their sub contractors, Sheridans who supply the worktop fitting service.
We were severely let down by these people, not showing up on the correct days or times ( twice), rude employees and a general low level of service.
I really hope that Howdens can resolve these issues as they don't deserve to be dragged down by this 3rd party.

Reply from Howdens - Swindon West
Howdens staff are always very nice and helpful

Reply from Howdens - Swindon West
Another great experience done and dusted and another one to start next week thanks to Matt Thompson keeping my customers happy

Reply from Howdens - Swindon West
Howdens at west Swindon is basically a perfidious company I have dealt with , to start with • it took ages to get the design • as the prices are not mentioned on their website , they just quote what they feel like ,where there is difference of £100-£400. Would likely suggest the buyer to look up the prices on other websites before confirming with Howdens as they are real cons!!• when the item was being refunded , TOM said there are bits missing and wouldn’t even let my husband leave the item saying they are not insured and wasted his time, when I sent out an email asking them to check with the fitter for the missing item as he was the one who packed it for the refund. The missing bits was there in 8 mins and ready to refund!! Also they follow trade only so they can play up being hand in gloves with trade person in conning people.Would never recommend this perfidious company!!

Reply from Howdens - Swindon West
Bought some router bits to do a worktop they where spot on good price and they were in stock well done Howdens

Reply from Howdens - Swindon West

Reply from Howdens - Swindon West
I cannot thank The team at West Swindon Howdens enough. Right from the word go they were helpful ... had great planning ideas ... competetive prices ... fantastic customer service and good quality products. Everything that made purchasing our kitchen from them a stress free and pleasurable experience. So thankyou again to all involved.

Reply from Howdens - Swindon West
i asked for some items they found what i was after, i took my items and left very efficient.

Reply from Howdens - Swindon West
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.