Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... See more
Company replied

Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL Glasgow, Scotland, GB
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Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... See more
Company replied
Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping a... See more
Company replied
Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝
Company replied
Always top service! Great staff, Gill, Gordon & Bob all super helpful! Thanks all!
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL, Glasgow, Scotland, United Kingdom
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Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and the result is a kitchen with maximal storage, which flows well and is a pleasure to cook in. It also looks great! Highly recommend!

Reply from Howdens - Thornliebank

Reply from Howdens - Thornliebank
This issue has been rumbling on for 2 years at the Thornliebank depot in Glasgow. It all centred around a faulty worktop which was installed in 2020 by our joiners. On reporting a fault the worktop which was at the time discontinued was replaced and installed and replaced by another joiners. Great service although slow we understood with impact on srvices coming out of the pandemic.
The same fault occurred with it raising at the edges. We reported this again but it took numerous emails and phone calls from my wife to speak to the manager. This rumbled on for months with no resolution. The joiners said it was not a fitting issue (2 different joiners installed) with same result and Howdens said the worktop is not faulty. This deadlock continued until we were finally offered the original cost of the work top back in 2020 which would not buy a new one today. We would also have to pay for the installation at an approx cost of £1200-£1500 to fix the issue of there faulty worktop.
I emailed the store manager requesting contact details of the regional manager so we could dicuss this matter and try to get a resolution. The store manager never replied to my email.
I then contact Howdens head office customer service who then spoke to the store manager and regional manager with no change in stance. The customer service team at head office were very supportive and actively wanted to get a positive outcome. Finally 2 weeks ago I was told the regional manger was going to speak with me and the case was closed. Its 2 weeks later and the regional manager has still not contacted me?
Would I use Howdens again, no. Would I put people off using them? Well I would say you will be fine unless something goes wrong.
The communication we have experienced has been between lack of respect to the customer to incompetence. Avoiding and not dealing with things has left us drained and increasingly angry.

Reply from Howdens - Thornliebank
Thornliebank depot is definitely the friendliest and most experienced of all

Reply from Howdens - Thornliebank
Always a pleasure to deal with the guys & girls at Thornliebank. They are always trying their upmost to come up with a solution to suit my needs. The service level is simply fantastic.

Reply from Howdens - Thornliebank

Reply from Howdens - Thornliebank
Extremely welcoming and hard working staff. Nothing is a problem and always happy to help.

Reply from Howdens - Thornliebank
Excellent service from Don at Thornlibank branch. Not so happy with the quality of the kitchen units as they chip too easily.

Reply from Howdens - Thornliebank
First class service, easy fuss free ordering, fast delivery.
Quality products at a great price.

Reply from Howdens - Thornliebank
New to Howdens’, sorry I left it so long. First class service. Excellent product.

Reply from Howdens - Thornliebank
All good with what I ordered and the delivery was absolutely fine.
Thanks Howdens again for a great service. 👍

Reply from Howdens - Thornliebank

Reply from Howdens - Thornliebank
No complaints , the opposite in fact .Thornliebank staff were on point 100% throughout the project . Many thanks 😊

Reply from Howdens - Thornliebank
great staff and always ready to help thankyou howdens

Reply from Howdens - Thornliebank
Fabulous service from Don in Thornliebank Branch.
He is knowledgable on your products. This makes such a refreshing change.
I was most impressed and it made my most recent purchases with Howdens a pleasure instead of a chore.
Love nothing is a problem attitude. He is an asset to your organisation.

Reply from Howdens - Thornliebank
I’ve been using the Thornebank branch for 3/4 years now . The team has always gone over and above to help me with every project . Even when the sale is complete , the aftercare to check in on you and make sure everything is going to plan is first class . I couldn’t recommend them highly enough.

Reply from Howdens - Thornliebank
We have used Howdens to supply kitchens in three houses over the last four years and are delighted with the quality range and appearance of their products. The prices are highly competitive.
We had great service from Paul at Thornliebank with careful and attentive guidance and lots of time taken by him to guide us through all the various possibilities.
The resulting kitchen is superb.

Reply from Howdens - Thornliebank
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