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Howdens - Thornliebank Reviews 

57
TrustScore 4.5 out of 5

4.7

Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL Glasgow, Scotland, GB


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Rated 5 out of 5 stars

Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... See more

Company replied

Rated 5 out of 5 stars

Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping a... See more

Company replied

Rated 5 out of 5 stars

Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL, Glasgow, Scotland, United Kingdom

  • 0141 638 9835

4.7

Excellent

TrustScore 4.5 out of 5

57 reviews

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4.7

All reviews

(57)

9,318 reviews in the last 12 months

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Rated 5 out of 5 stars

Delighted with our kitchen

Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and the result is a kitchen with maximal storage, which flows well and is a pleasure to cook in. It also looks great! Highly recommend!

August 30, 2023
Unprompted review
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Reply from Howdens - Thornliebank

Hi Lynn, Thanks for leaving this 5 star review for the Howdens - Thornliebank depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Quality products

Quality products, always happy to help in branch

June 16, 2023
Howdens - Thornliebank logo

Reply from Howdens - Thornliebank

Hi, Thanks for leaving this positive review. Best wishes, Tash

Rated 1 out of 5 stars

Faulty worktop and poor communication from Thornliebank (Glasgow)

This issue has been rumbling on for 2 years at the Thornliebank depot in Glasgow. It all centred around a faulty worktop which was installed in 2020 by our joiners. On reporting a fault the worktop which was at the time discontinued was replaced and installed and replaced by another joiners. Great service although slow we understood with impact on srvices coming out of the pandemic.

The same fault occurred with it raising at the edges. We reported this again but it took numerous emails and phone calls from my wife to speak to the manager. This rumbled on for months with no resolution. The joiners said it was not a fitting issue (2 different joiners installed) with same result and Howdens said the worktop is not faulty. This deadlock continued until we were finally offered the original cost of the work top back in 2020 which would not buy a new one today. We would also have to pay for the installation at an approx cost of £1200-£1500 to fix the issue of there faulty worktop.

I emailed the store manager requesting contact details of the regional manager so we could dicuss this matter and try to get a resolution. The store manager never replied to my email.

I then contact Howdens head office customer service who then spoke to the store manager and regional manager with no change in stance. The customer service team at head office were very supportive and actively wanted to get a positive outcome. Finally 2 weeks ago I was told the regional manger was going to speak with me and the case was closed. Its 2 weeks later and the regional manager has still not contacted me?

Would I use Howdens again, no. Would I put people off using them? Well I would say you will be fine unless something goes wrong.

The communication we have experienced has been between lack of respect to the customer to incompetence. Avoiding and not dealing with things has left us drained and increasingly angry.

February 13, 2023
Unprompted review
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Reply from Howdens - Thornliebank

Hi, sorry to hear you have been disappointed by your experience with Howdens. It would be helpful if you could email us with your contact details, account name/number, and confirmation of the depot in question to reviews@howdens.com so that look into for you and help further.

Rated 5 out of 5 stars

Great as always!

February 21, 2023
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Reply from Howdens - Thornliebank

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Thornliebank depot is definitely the…

Thornliebank depot is definitely the friendliest and most experienced of all

December 29, 2022
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Reply from Howdens - Thornliebank

Hello, Thanks for leaving this 5 star review for the Howdens – Thornliebank depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Always a pleasure to deal with the guys…

Always a pleasure to deal with the guys & girls at Thornliebank. They are always trying their upmost to come up with a solution to suit my needs. The service level is simply fantastic.

December 14, 2022
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Reply from Howdens - Thornliebank

Hello, Thanks for reviewing our Howdens – Thornliebank depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Always excellent

Always excellent, friendly service.

November 7, 2022
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Reply from Howdens - Thornliebank

Hello, Thanks for reviewing our Howdens - Thornliebank depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Extremely welcoming and hard working…

Extremely welcoming and hard working staff. Nothing is a problem and always happy to help.

October 31, 2022
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Reply from Howdens - Thornliebank

Hello, Thanks for reviewing our Howdens - Thornliebank depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Excellent service from Don at…

Excellent service from Don at Thornlibank branch. Not so happy with the quality of the kitchen units as they chip too easily.

July 18, 2022
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Reply from Howdens - Thornliebank

Hello, Thanks for reviewing our Howdens – Thornliebank depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

First class service

First class service, easy fuss free ordering, fast delivery.
Quality products at a great price.

April 28, 2022
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Reply from Howdens - Thornliebank

Hello James, Thanks for leaving this positive review. All the best, Tash.

Rated 5 out of 5 stars

New to Howdens’

New to Howdens’, sorry I left it so long. First class service. Excellent product.

April 3, 2022
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Reply from Howdens - Thornliebank

Hi there Antony, Thanks for leaving this positive review. Best wishes, Tash

Rated 4 out of 5 stars

All good with what I ordered and the…

All good with what I ordered and the delivery was absolutely fine.
Thanks Howdens again for a great service. 👍

March 16, 2022
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Reply from Howdens - Thornliebank

Good morning, Thank you for sharing your experience with us. It's great to read your comments. Best wishes, Tash

Rated 5 out of 5 stars

Fanfunkingtastic.....

No complaints , the opposite in fact .Thornliebank staff were on point 100% throughout the project . Many thanks 😊

December 18, 2021
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Reply from Howdens - Thornliebank

Good afternoon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Ellie.

Rated 5 out of 5 stars

Fabulous service from Don in…

Fabulous service from Don in Thornliebank Branch.
He is knowledgable on your products. This makes such a refreshing change.
I was most impressed and it made my most recent purchases with Howdens a pleasure instead of a chore.
Love nothing is a problem attitude. He is an asset to your organisation.

November 11, 2021
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Reply from Howdens - Thornliebank

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 5 out of 5 stars

Kerr Joinery

I’ve been using the Thornebank branch for 3/4 years now . The team has always gone over and above to help me with every project . Even when the sale is complete , the aftercare to check in on you and make sure everything is going to plan is first class . I couldn’t recommend them highly enough.

November 2, 2021
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Reply from Howdens - Thornliebank

Hi Brian, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

We have used Howdens to supply our kitchen.

We have used Howdens to supply kitchens in three houses over the last four years and are delighted with the quality range and appearance of their products. The prices are highly competitive.
We had great service from Paul at Thornliebank with careful and attentive guidance and lots of time taken by him to guide us through all the various possibilities.
The resulting kitchen is superb.

September 8, 2021
Howdens - Thornliebank logo

Reply from Howdens - Thornliebank

Good morning Julie, thank you for leaving a 5* review. We're sure that the team at the Thornliebank depot will be pleased to read this. Best wishes, Harriet.

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