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Howdens - Trentham Reviews 

46
TrustScore 4.5 out of 5

4.7

Unit E3, Trentham Trade Park, Stanley Matthews Way, ST4 8GA Stoke on Trent, North West, GB


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Rated 5 out of 5 stars

Howdens Trentham, great service every time. Can’t fault the staff they go above and beyond every time to make your experience 10/10. Run by great management which always helps in a business like this.... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic from start to finish! Ian at Trentham is such a lovely, helpful, caring and kind man. We are absolutely over the moon with our new kitchen. The workmanship and finish is excellent... See more

Company replied

Rated 5 out of 5 stars

I am so impressed with my front counter experience at Howdens Trentham. Ben and Laura were so patient when we had to replace a microwave, which had to fit into an existing kitchen unit. They clea... See more

Company replied

Rated 5 out of 5 stars

Andy (manager) and the team went above and beyond through all stages of getting our kitchen. Ian came out and measured up the space, he worked around our schedule and was very flexible even giving r... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit E3, Trentham Trade Park, Stanley Matthews Way, ST4 8GA, Stoke on Trent, North West, United Kingdom

  • 01782 445 500

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

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4.7

All reviews

(46)

9,023 reviews in the last 12 months

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Rated 5 out of 5 stars

What an amazing front counter experience!

I am so impressed with my front counter experience at Howdens Trentham. Ben and Laura were so patient when we had to replace a microwave, which had to fit into an existing kitchen unit.
They clearly understand their stock and products and worked as a team to find the best value and high quality replacement, which we are really 100% satisfied with.
They are a credit to their company and themselves and represent 'real service'.
I would recommend others not to hesitate to call in here to meet their needs.
Thank you both and Howdens Trentham!

September 21, 2023
Unprompted review
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Reply from Howdens - Trentham

Hi, Thanks for leaving this 5 star review for the Howdens - Trentham depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

Not the best

Selfish, sometimes rude, dont look after trades, even if is designers fault tries to blame fitter. To be honest they need to learn how to treat trades from Magnet kitchens. Been with them 5 years. Moved to staffords branch.

April 6, 2023
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Reply from Howdens - Trentham

We're sorry you have been disappointed by your experience with the Trentham depot. We would be keen to hear more detail on the issues you have experienced so that we can share this with the relevant teams internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Customer service above and beyond

Andy (manager) and the team went above and beyond through all stages of getting our kitchen. Ian came out and measured up the space, he worked around our schedule and was very flexible even giving recommendations based on our ideas and wishes.
Once the plans were drawn up we came into the depot, Ian and Laura helped us select worktops and doors giving all pros and cons for all different materials. The whole team was very responsive to all emails and calls and recommended a selection of fitters and the one we chose exceeded all expectations. We have booked him to complete other works.
These guys clearly know their stuff, the trade and how to give great customer experience! We will be recommending Howdens Trentham to anyone who needs a new kitchen!

September 29, 2022
Unprompted review
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Reply from Howdens - Trentham

Hi, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Andy and all his staff have been…

Andy and all his staff have been extremely patient and helpful in designing and supplying our new kitchen. Nothing was too much trouble for them. The quality of the units is excellent and it’s no surprise that they are so highly rated in Which magazine.

July 27, 2022
Unprompted review
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Reply from Howdens - Trentham

Hello, Thanks for leaving this 5 star review for the Howdens - Howdens – Trentham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Highly recommend the design team at…

Highly recommend the design team at Howdens Trentham; Ellie is fantastic..very helpful, profession expertise, knowledgeable, engaging and it’s been a great client experience from a customer viewpoint and then with the contractor. Great choice too! Thanks.

October 26, 2022
Unprompted review
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Reply from Howdens - Trentham

Hello Cathy, thanks for leaving this 5 star review for the Howdens – Trentham depot! Best wishes.

Rated 5 out of 5 stars

Top Class Trebtham

Rapid quote when I needed to beat another retailer, great attentive staff and quality gear when needed

September 5, 2022
Unprompted review
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Reply from Howdens - Trentham

Good afternoon, Thanks for reviewing our Howdens – Trentham depot. Best wishes, Tash

Rated 5 out of 5 stars

A* customer service

We bought our kitchen through our builder that used this store and all i can say is they were so helpful and polite in there. We hope called in many times to look over options and they were great.

March 21, 2022
Unprompted review
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Reply from Howdens - Trentham

Good morning, Thanks for reviewing our Howdens – Trentham depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

Honestly great depot..

Honestly great depot... the staff are always helpful and cheerful when i go in.
Nothing is too much for them too help with.

March 21, 2022
Unprompted review
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Reply from Howdens - Trentham

Hello Gretta, Thanks for reviewing our Howdens – Trentham depot. It's great to hear that you had such a positive experience. Best wishes, Tash

Rated 2 out of 5 stars

Not happy at all...

Not happy at all.... damaged doors that i was supposed to be hanging that day meaning i had to wait until the other doors arrived which was 2pm meaning i could not finish the job in time. Also i was 4 handle packs short which meant i had to run around fetching them. All in all i wasnt happy at all as this cost me money.

February 22, 2022
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Reply from Howdens - Trentham

We're sorry you have been disappointed by your experience. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Best wishes

Rated 5 out of 5 stars

Very helpful

Very helpful
Excellent service
I will continue to source our materials and expertise from Howdens

November 27, 2021
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Reply from Howdens - Trentham

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Ellie.

Rated 5 out of 5 stars

Always very professional

Always very professional , responsive and prompt !

November 9, 2021
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Reply from Howdens - Trentham

Good morning, thank you so much for leaving this 5* review for our Trentham depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 2 out of 5 stars

Holly Bank Farm

Kitchen delivered 15 October 2021.
2 items not delivered but invoiced, when we contacted the branch we were advised the items were on long back order.
Out standing items delivered 1 November 2021.
One of the outstanding items was supplied with out a handle.
During this period we made numerous phone calls to the branch chasing delivery of the outstanding item, only once got a call back.
We were not advised the order would be delivered incomplete.
At this moment in time we are still outstanding the unit handle and a length of worktop trim

November 2, 2021
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Reply from Howdens - Trentham

Good afternoon. Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?

Rated 5 out of 5 stars

excellent product and service from…

excellent product and service from trentham stoke

October 2, 2021
Howdens - Trentham logo

Reply from Howdens - Trentham

Good afternoon Andy, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

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