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Howdens - Walton on Thames Reviews 24

TrustScore 4.5 out of 5

4.6

Units 9A-C, Lyon Road, Hersham Trading Estate, KT12 3PU Surrey, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I dealt with Anna at the Hersham branch. She was so helpful and professional. I am familiar with Howdens products as I have used them before -but I opened a new account at Hersham and Anna couldn't h... See more

Company replied

Rated 5 out of 5 stars

Superb service from Steve Street at the Walton on Thames branch getting our kitchen/utility designed. Knowledgeable, thinking outside the confines of the catalogue to make things fit, responsive in... See more

Company replied

Rated 5 out of 5 stars

Since I use their service all my clients are happy with the quality and design. Very good communication with the staff , always happy to help even with the most demanding customers. Thank you.

Company replied

Rated 5 out of 5 stars

Julie at Walton on Thames best customer service very helpful Steve kitchen does not even return calls

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 9A-C, Lyon Road, Hersham Trading Estate, KT12 3PU, Surrey, London, United Kingdom

  • 01932 532 500

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

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Rated 5 out of 5 stars

The front desk staff

The front desk staff (Faye) was very helpful, polite and
curtious.

February 13, 2026
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hello,

Thank you for your kind words.
Best wishes, Alexandra

Rated 5 out of 5 stars

Good display in Hersham branch

I dealt with Anna at the Hersham branch.
She was so helpful and professional. I am familiar with Howdens products as I have used them before -but I opened a new account at Hersham and Anna couldn't have been more helpful. The shop has a nice display which also is very useful.

December 2, 2025
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Good morning, Thank you for taking the time to write such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

Julie at Walton on Thames best…

Julie at Walton on Thames best customer service very helpful
Steve kitchen does not even return calls

September 1, 2025
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Good afternoon, Thank you for your great feedback. Take care and have a lovely day.

Rated 5 out of 5 stars

Get price and great product

Get price and great product

August 12, 2025
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hello Andy, good morning,

Thank you for your positive feedback on our pricing and product quality. We're pleased to hear that you had a great experience with us.

Best wishes,

Rated 5 out of 5 stars

Since I use their service all my…

Since I use their service all my clients are happy with the quality and design.
Very good communication with the staff , always happy to help even with the most demanding customers.
Thank you.

July 15, 2025
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hello Petko,

Thank you for your kind words and for sharing your positive experience with our team at Howdens - Walton on Thames. We're delighted to hear that our service and communication have met your expectations and contributed to your clients' satisfaction.

Best wishes,

Rated 5 out of 5 stars

Replacement doors in stock

Replacement doors in stock. Great.

April 18, 2025
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hello Andrew,

Thank you for your feedback and for rating us 5 stars. We're pleased to hear that you found the replacement doors in stock to your satisfaction.

Best wishes,

Rated 5 out of 5 stars

good value

i like Howdens , always put the trades people first , with a little Help , in these expensive times!

January 14, 2025
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hi there David Phillips, Thank you for the positive review, that is great to hear! Have a great day.

Rated 5 out of 5 stars

Well stocked branch

Well stocked branch. Julie is always very helpful and knowledgeable.

March 12, 2024
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hi, Thank you for leaving this 5* rating. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great branch at Walton on Thames

I fine all the staff so helpful at Walton on Thames from Ana the manager , design team and all behind the counter. They sort things out as quickly as possible.if there is an issue .
and very helpful at sourcing from another branch if they don’t hold the stock.
Hewett Home

August 3, 2023
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hi, Thanks for leaving this 5 star review for the Howdens - Walton on Thames depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

What a excellent service

What a great service this branch gives nothing is to much trouble from first contact with Jake who arranged site visit with holy who designed everything the wife wanted to sorting out a great price and excellent delivery thank you Jake

April 18, 2023
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hi, Thanks for leaving this 5 star review for the Howdens - Walton on Thames depot! Best wishes, Tash

Rated 5 out of 5 stars

Saint Steve

Superb service from Steve Street at the Walton on Thames branch getting our kitchen/utility designed. Knowledgeable, thinking outside the confines of the catalogue to make things fit, responsive in communication and most notably the patience of an absolute saint.

I must have set a record for the number of design changes and estimates and not once did he let any frustration, impatience or annoyance show. I probably would have stopped answering my emails months ago! Then to top it all off he does a grand job matching the price which is a huge relief.

April 17, 2023
Unprompted review
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hi Ben, Thanks for leaving this 5 star review for the Howdens - Walton on Thames depot! Best wishes, Tash

Rated 5 out of 5 stars

Polite and friendly staff

Polite and friendly staff. Knew exactly what I wanted and helped me locate this in the store ie Walton On Thames store on Terrace Road

February 23, 2023
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hi, Thanks for leaving this 5 star review for the Howdens - Walton on Thames depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Very helpful

April 16, 2022
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Hello Kim, Thanks for leaving this positive review. Best wishes, Tash

Rated 3 out of 5 stars

Counter staff great,Warehouse staff…

Counter staff great,Warehouse staff nightmare.
Be prepared to wait till they finished there cigarettes.given a damaged door and scuff on new jig-tech handle.

March 18, 2022
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Good afternoon Danny. Thank you for leaving a review of our Walton on Thames depot. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details, confirmation of the depot in question, and Trustpilot username to reviews@howdens.com so that we can help further. All the best

Rated 5 out of 5 stars

Superb!!!

Superb!!!! Great friendly service.

January 25, 2022
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Good morning Adam, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 1 out of 5 stars

customer service in walton branch is…

customer service in walton branch is incredibly poor since there is new manager in the branch.. avoid this branch if you can.. wrong floor was ordered and caused week delay, have been waiting for 25minues while writing this post and 1 guy behind desk not interested to come and talk to me.

November 12, 2021
Unprompted review
Howdens - Walton on Thames logo

Reply from Howdens - Walton on Thames

Thank you for bringing this matter to our attention, Radek. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

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