We recently had our kitchen installed and dealt with Callie who was brilliant and had a very friendly approach. Very quick to reply back to emails and get on the phone to assist with any queries, deal... See more
Company replied

Unit 2, Prime Point, Bessemer Road, AL7 1FE Hertfordshire, East Anglia, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We recently had our kitchen installed and dealt with Callie who was brilliant and had a very friendly approach. Very quick to reply back to emails and get on the phone to assist with any queries, deal... See more
Company replied
The staff at howdens worked quickly to get the engineer out to access the fridge. Engineer confirmed product BER. The replacement arrived quickly and the engineers were back within 24 hrs to fit new f... See more
Company replied
Callie was absolutely amazing when it came to planning our new kitchen. She was very proactive and had some very good ideas which made all the difference with our kitchen. Very good communication ski... See more
Company replied
When it came to a decision as to who to get my Kitchen from I had it down to two companies. As soon as I met and spoke with Callie Howe, I instantly knew that she understood what I wanted and had the... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 2, Prime Point, Bessemer Road, AL7 1FE, Hertfordshire, East Anglia, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Howdens - Welwyn
When it came to a decision as to who to get my Kitchen from I had it down to two companies. As soon as I met and spoke with Callie Howe, I instantly knew that she understood what I wanted and had the back up of a fantastic team at the Welwyn Branch. My experience with Howdens was absolutely fantastic. Nothing was too much trouble and the process was seamless. Callie definitely showed just how experienced she is in designing right down to the detail. So friendly and supportive. I also need to mention Pat who when there were items missing sorted out immediately. All in all and excellent experience.

Reply from Howdens - Welwyn
Can’t explain how happy I am with our new Kitchen! It is absolutely amazing and better than we ever could have imagined. Callie was so helpful from start to finish and made sure that we were 100% happy throughout. We made so many amends along the way, however she was always so supportive and friendly discussing all of our ideas. Couldn’t recommend them more highly. So so pleased!!!!!

Reply from Howdens - Welwyn
Goods damaged and missing on delivery. I paid for delivery but had to spend my time going back to the store to collect missing parts and replace damaged goods!

Reply from Howdens - Welwyn
Great staff, Callie is amazing she is always so helpful, considerate and supportive.
Can't thank her enough, thank you Callie

Reply from Howdens - Welwyn

Reply from Howdens - Welwyn
Bought a new kitchen and the team were so helpful with any issues/questions i had. Delivery was great and everyone is friendly.

Reply from Howdens - Welwyn
We recently had our kitchen installed and dealt with Callie who was brilliant and had a very friendly approach. Very quick to reply back to emails and get on the phone to assist with any queries, deal with any design changes etc. She was also very easy to get a hold off when the builders started the work and any issues needed to be sorted out. Definitely will recommend! The staff at Welwyn were great too in accommodating to our availability when it came to delivering items!

Reply from Howdens - Welwyn
Very pleased with our new kitchen, Callie from the WGC branch has been brilliant at sorting everything out & sorting any small issues along the way quickly. Kitchen looks amazing.

Reply from Howdens - Welwyn
Bad communication.
Long wait for units .
Haven’t received all the bits .
Was not informed when units will be available. Told to ring up to see if in .
Units 2-4 mm out of square !
Costing time and money on installing.
Did contact about problem . Did offer too replace . But don’t have time for replacements.
Waiting for response .

Reply from Howdens - Welwyn
Had a leaking Lamona kitchen tap so spoke with Barry from customer services he asked to send a photo of the tap as we weren’t sure on the model, Barry manage to identify the tap from the picture and suggested the problem probably stemmed from the cartridges. He then sourced us replacement cartridges in an efficient manner which has now resolved the issue. Excellent service, thanks Barry true credit to Howdens Welwyn Garden City.

Reply from Howdens - Welwyn
The whole experience with Howdens Welwyn, from start to finish, has been exceptional. We mainly dealt with Callie who was brilliant. Callie, Claire and Pat, and all of the team downstairs have been so helpful and accommodating. From us changing our minds on a regular basis, needing extra flooring at extremely short notice, to wanting to change the oven we had chosen after it had been installed, nothing was too much trouble. They were so efficient, knowledgeable, helpful and friendly every time we called, emailed and turned up in store.
The customer service has far surpassed our expectations and has made this stressful journey of having an extension done so much nicer for us. Thank you very much Callie, we will definitely be recommending you to any friends and family.

Reply from Howdens - Welwyn
The service and kindness within this store is second to none many thanks as always

Reply from Howdens - Welwyn

Reply from Howdens - Welwyn
Always helpful give good advise & very knowledgeable about their products

Reply from Howdens - Welwyn
Always good service, amazing communication, and delivery always spot on.
Can’t ask for more.

Reply from Howdens - Welwyn
Super fast friendly service!
All products were in stock and picked from warehouse straight away.
Very competitive prices and great special offers.

Reply from Howdens - Welwyn
Fantastic products and fantastic service definitely 5 stars 🌟

Reply from Howdens - Welwyn

Reply from Howdens - Welwyn
Items needed in stock and available
Fast reliable service

Reply from Howdens - Welwyn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.