We are looking to replace our kitchen but with so many choices it can prove difficult to decide. We visited the West Bowling branch of Howdens and after asking a few questions suddenly out of the back... See more
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Location
Switch locationUnit 1, Sanderson Court, Bowling Old Lane, BD5 7JL Bradford, North East, GB
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Great experience from your team, for expert advice and customer care Howdens cannot be beaten. Fast efficient service and delivery and a special thanks to Damien for his design advice and Sarah. The... See more
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I had a good experience with the West Bowling branch of Howdens. The staff are helpful and seem to really care about getting what you need, whether it’s kitchen fittings or other building supplies. De... See more
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The staff at West bowling are extremely helpful and friendly they aim to all products in stock or order for next day delivery they never fail to go above and beyond thank you all the team at west bow... See more
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Company details
Written by the company
The UK's No. 1 Trade Kitchen Supplier.
The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.
Written by the company
- 'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
- Available Through the Trade
- Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
- Click & Collect
- Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
- Howdens Expo
- Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
- Fitted Kitchens
- Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
- Joinery
- Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
- Fitted Bedrooms
- Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
- Template & Fit
- Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.
Contact info
Unit 1, Sanderson Court, Bowling Old Lane, BD5 7JL, Bradford, North East, United Kingdom
- 01274 742 238
4.6
Excellent
77 reviews
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Watch out for extra bulky items being delivered and then being made to pay for collection!
I went with Howdens West Bowling after it was suggested by the builder. We were going for two kitchens - a smaller one on the ground floor and an open plan kitchen downstairs. Both were measured out and plans sent through and prices negotiated - I managed to get some complimentary strip lights in the deal! With the larger basement kitchen as this was all being tanked out it had to be remeasured to make sure fitting was right.
Once this was all done there was a huge push to get everything delivered by the end of October as there a sale taking place. Items were delivered; we then found a dent in one of the fridges which was resolved with a reduction in the price and a couple of cabinets with damage which were quickly replaced.
The basement kitchen items had additional worktop which when I contacted the salesperson I was dealing with he told me it would be collected for free and that giving extra was fine as it could be returned with other items that was extra which I thought was great of Howdens. Even the kitchen fitter couldn’t work out why we had received so much of it which was also the case with the backboard. I informed the salesperson that we had finished the kitchen and provided a list of items to return.
Having got the complimentary lights with some plinth lights I had paid for it turned out the cost of getting these fitted was really high and just was not cost effective so I decided to return the items as we could not use them. I received a refund for the items.
A couple of hours later I receive a call back from the salesman who accused me of making complaints to their head office about pricing and items and that I had returned items earlier in the day. He told me the manager wasn’t happy and he wasn’t prepared to collect the items for free now and I had to pay for delivery if I wanted to return the items - I was being punished for returning the items I think. He also had an issue that I was returning the backboards. I was really annoyed with his tone of voice and that he was insinuating I had complained when in actual fact I had a query about pricing as I had been charged for what was complimentary items. I told him head office, his manager and he didn’t know the difference in what was a query and what was a complaint which I now felt I wanted to make with what I was getting accused of. He then started to backtrack stating this must have been miscommunication but failed to apologise for his accusations.
He told me he couldn’t book my collection and had to speak to the manager. I told him I returned the items as due to the connectivity issue and cost it would not work he then continued to patronise me by saying it’s really simple and needed an extra switch. I wasn’t prepared to keep items that I could not use and if his manager was upset he needed to get a grip! I explained that he had measured the area twice and it was actually his error that I had so much worktop as two pieces was more than enough. He failed to accept any responsibility for that!
The salesman called me back to tell me a couple of hours later that I would have to pay £40plus VAT for the collection which I agreed to as the items were over £500 and I had no other choice but to pay it as there was no other way I could get the items to them in my car.
Was was initially a positive experience became a nightmare with the manager becoming so defensive about queries and me contacting their head office which I had every right to ask and then a real poor attitude across the board for having returned items.
Poor customer service which left me feeling like I was trying to do them out of money when in actual fact I had spent over £11k on kitchens! This has made me change my review experience from great to poor as it’s left a very bad after taste.
December 2, 2021
Reply from Howdens - West Bowling
Thank you for bringing this matter to our attention, Yasmeen. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.
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