Banner for Howdens - West Norwood

Howdens - West Norwood Reviews 51

TrustScore 5 out of 5

4.8

3 Knights Hill Square, West Norwood, London, SE27 0HP London, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been really impressed by the service I’ve received at Howdens. Jack has been brilliant from start to finish. I sent him a kitchen layout and within a couple of hours he had designed it all... See more

Company replied

Rated 4 out of 5 stars

I ordered a washing machine which was a very important purchase, they didn't have one in my local depot but found one near enough to me,me. Howdens was very helpful and the staff friendly and approac... See more

Company replied

Rated 5 out of 5 stars

Sharon at Howdens, West Norwood went above and beyond to help me find product numbers, assisted me with ordering, refunds etc. she is very knowledgeable, professional, helpful and friendly. I would de... See more

Company replied

Rated 5 out of 5 stars

Having not done this before we needed to be in safe and patient hands. Jack and Peter were fabulous and guided us every step of the way with Jack putting up with our indecisions. The kitchen choices... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 3 Knights Hill Square, West Norwood, London, SE27 0HP, London, London, United Kingdom

  • 020 8761 3491

4.8

Excellent

TrustScore 5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Speak up builders and come forward

I'm glad someone has spoken about Sharon and hopefully the company and management has picked this up and will do something about it. This rude lady should not be allowed to work at front desk unless they are happy to lose more customers.

The Staff previously were so much better and since they have left service had gone downhill. The 2 staff when store was better are still there but working back office. They should be in front to boost up the business.

Phone calls hardly get answered by anyone. I am glad I have the direct number of an Indian chap who works there as he is really helpful so is the black lady and also Peter.

Service by rest needs to improve and delivery delivered when promised by management.

November 10, 2021
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Thank you for bringing this matter to our attention, Gavin. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

There is a very rude and angry lady who…

There is a very rude and angry lady who works on the front desk called Sharon I will try to avoid that Howdens everyone else who works there is nice
I’m shaw alot of other Biulders who will think the same thing such a shame and I hate saying this about a person she obviously has some problems

November 8, 2021
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Thank you for bringing this matter to our attention, Raymond. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

I had an extremely horrible experience…

I had an extremely horrible experience with Howdens in West Norwood.
I ordered a kitchen and the sales person I dealt with just started working there therefore a junior in the field. The plan he did was completely wrong but no one of his superiors supervised his work. Once the first kitchen arrived, there were several pieces missing, no kitchen plan included. I spent two weeks going back and for with my builder who I paid daily for a kitchen that was completely wrong in measurements not those that I sent to them and also extremely cheap looking cabinets and doors. I sent it back asking for a 2nd kitchen. Again many parts doors included were missing and when my builder put up the doors the MDF peeled of on three of them and the rest were all chipped. I had to take it back and be without a kitchen that took me 2 months to organise it, get it delivered and replaced. This was my nightmare with Howdens!!!!

September 25, 2021
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Thank you for bringing this matter to our attention, Sabrina. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great service and delivery

September 19, 2021
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Good morning, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

Friendly,experienced

Friendly,experienced, quick service,

September 15, 2021
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look