I have been really impressed by the service I’ve received at Howdens. Jack has been brilliant from start to finish. I sent him a kitchen layout and within a couple of hours he had designed it all... See more
Company replied

3 Knights Hill Square, West Norwood, London, SE27 0HP London, London, GB
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I have been really impressed by the service I’ve received at Howdens. Jack has been brilliant from start to finish. I sent him a kitchen layout and within a couple of hours he had designed it all... See more
Company replied
I ordered a washing machine which was a very important purchase, they didn't have one in my local depot but found one near enough to me,me. Howdens was very helpful and the staff friendly and approac... See more
Company replied
Sharon at Howdens, West Norwood went above and beyond to help me find product numbers, assisted me with ordering, refunds etc. she is very knowledgeable, professional, helpful and friendly. I would de... See more
Company replied
Having not done this before we needed to be in safe and patient hands. Jack and Peter were fabulous and guided us every step of the way with Jack putting up with our indecisions. The kitchen choices... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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3 Knights Hill Square, West Norwood, London, SE27 0HP, London, London, United Kingdom
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I'm glad someone has spoken about Sharon and hopefully the company and management has picked this up and will do something about it. This rude lady should not be allowed to work at front desk unless they are happy to lose more customers.
The Staff previously were so much better and since they have left service had gone downhill. The 2 staff when store was better are still there but working back office. They should be in front to boost up the business.
Phone calls hardly get answered by anyone. I am glad I have the direct number of an Indian chap who works there as he is really helpful so is the black lady and also Peter.
Service by rest needs to improve and delivery delivered when promised by management.

Reply from Howdens - West Norwood
There is a very rude and angry lady who works on the front desk called Sharon I will try to avoid that Howdens everyone else who works there is nice
I’m shaw alot of other Biulders who will think the same thing such a shame and I hate saying this about a person she obviously has some problems

Reply from Howdens - West Norwood
Great service and communication and the duration for goods where excellent.

Reply from Howdens - West Norwood
I had an extremely horrible experience with Howdens in West Norwood.
I ordered a kitchen and the sales person I dealt with just started working there therefore a junior in the field. The plan he did was completely wrong but no one of his superiors supervised his work. Once the first kitchen arrived, there were several pieces missing, no kitchen plan included. I spent two weeks going back and for with my builder who I paid daily for a kitchen that was completely wrong in measurements not those that I sent to them and also extremely cheap looking cabinets and doors. I sent it back asking for a 2nd kitchen. Again many parts doors included were missing and when my builder put up the doors the MDF peeled of on three of them and the rest were all chipped. I had to take it back and be without a kitchen that took me 2 months to organise it, get it delivered and replaced. This was my nightmare with Howdens!!!!

Reply from Howdens - West Norwood

Reply from Howdens - West Norwood
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