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Howdens - Westbrook Reviews 49

TrustScore 4.5 out of 5

4.7

Unit 17 , Taurus Business Park, Europa Boulevard, WA5 7ZT Warrington, North West, GB


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Rated 5 out of 5 stars

Carl and Lewis really looked after us when we purchased our kitchen from Howdens at Westbrook, Warrington. Both were extremely helpful and nothing was too much trouble for them. Having initially sat i... See more

Company replied

Rated 5 out of 5 stars

I've been using howdens westbrook for over 15 years Ive always had a fantastic experience with Howdens - Westbrook. From start to finish, the service was professional, efficient, and genuinely help... See more

Company replied

Rated 5 out of 5 stars

Great service from beginning to end. Pleasant and helpful staff, especially Matt. Accommodating with changes/adjustments, and lovely products; value for money. A few hiccups that were swiftly deal... See more

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Rated 5 out of 5 stars

Recently have been in contact with Howdens as I’ve been unsure of exactly what I’m looking for. I spoke to a lovely woman called Brooke and her customer service skills were incredible, she listened to... See more

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 17 , Taurus Business Park, Europa Boulevard, WA5 7ZT, Warrington, North West, United Kingdom

  • 01925 302 400

4.7

Excellent

TrustScore 4.5 out of 5

49 reviews

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Rated 5 out of 5 stars

Best depot to use

Best depot to use, friendly staff, can always have a laugh with them, good price n quality stuff 👍🏼

April 4, 2025
Unprompted review
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Reply from Howdens - Westbrook

Hello Cal,

Thank you for your kind words and for highlighting the friendly atmosphere and quality products at our depot. We're delighted to hear about your positive experience with us.

Best wishes,
The Howdens Westbrook Team

Rated 5 out of 5 stars

Came in on the trade day

Came in on the trade day, had free pies and beer and all the stuff I needed was on offer what a result

April 4, 2025
Unprompted review
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Reply from Howdens - Westbrook

Hello John,

Thank you for sharing your positive experience from our trade day. We're pleased to hear that you enjoyed the event and found everything you needed.

Best wishes,

Rated 5 out of 5 stars

Staff were really helpful

Staff were really helpful, and they have everything I need in stock
Jason is the best

April 4, 2025
Unprompted review
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Reply from Howdens - Westbrook

Good morning, Thanks for reviewing our Howdens - Westbrook depot. Take care and have a lovely day.

Rated 5 out of 5 stars

The service from all staff is always…

The service from all staff is always 100%
And don’t go anywhere else,
There is never an issue with stock and it’s always there on time 🫵

April 2, 2025
Unprompted review
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Reply from Howdens - Westbrook

Good morning, Thank you for taking the time to leave this review. Have a great day.

Rated 5 out of 5 stars

Always fantastic

Always fantastic service from the whole team at Howdens Westbrook, always feel welcome going in and great prices too! Got a great relationship with them from over the years

April 3, 2025
Unprompted review
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Reply from Howdens - Westbrook

Hello Simon,

Thank you for your kind words and for being a valued customer over the years. We're delighted to hear that you consistently enjoy our service and pricing at Howdens Westbrook.

Best wishes,

Rated 5 out of 5 stars

Been using this branch for years

Been using this branch for years. As usual great service. Any issues always dealt with promptly with no fuss. Highly recommend!

April 2, 2025
Unprompted review
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Reply from Howdens - Westbrook

Hello Sid,

Thank you for your kind words and for being a loyal customer over the years. We're delighted to hear that you consistently receive great service and appreciate your recommendation.

Best wishes,

Rated 1 out of 5 stars

Liars

They deliver a new machine inside your property and this is no problem to them but then when you want the broken one taken away they say “sorry but we are not allowed to enter your property” ???

April 2, 2025
Unprompted review
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Reply from Howdens - Westbrook

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

I’m really pleased with my new kitchen

I’m really pleased with my new kitchen, good service with joinery arrive 5 days good work so hard, I’m really happy with my kitchen. Howdens is brilliant good quality and nice staff around. They can help when have any problems sorted been great.

March 21, 2025
Unprompted review
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Reply from Howdens - Westbrook

Hello Hilary,

Thank you for sharing your positive experience with us. We're delighted to hear that you are pleased with your new kitchen and found our team helpful and efficient.

Best wishes,
The Howdens Westbrook Team

Rated 5 out of 5 stars

Totally love my new kitchen

Exceptional service and absolutely love the design and quality of my kitchen! I would definitely recommend! Thanks Toby and team

February 10, 2025
Unprompted review
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Reply from Howdens - Westbrook

Good morning, Thank you for sharing your experience with us. Take care and have a lovely day.

Rated 5 out of 5 stars

Fantastic service from the whole team…

Fantastic service from the whole team at Howdens Westbrook. I worked well with my kitchen designer Bryan who was very patient and accommodating. Together we came up with a great design at a great price! Am so pleased with the look and quality of the kitchen. It has superseded my expectations! Would recommend unreservedly.

February 17, 2025
Unprompted review
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Reply from Howdens - Westbrook

Hello Kate, good morning

Thank you for your kind words and for recommending Howdens Westbrook. We're delighted to hear that Bryan and the team provided you with a design and service that exceeded your expectations.

Best wishes, and have a lovely day!

Rated 1 out of 5 stars

Impossible to get accurate quote

Impossible to get accurate quote. Never replies to email. Sent quote through with wrong items and 2 weeks on still waiting.

If you’re not spending thousands they’re not interested.

December 9, 2024
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Reply from Howdens - Westbrook

Thank you for bringing this matter to our attention. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Exceptional service with no stress

Never used a big company for kitchens before, after having lots of issues with my renovation and dodgy builders I decided to try Howdens, wow what a relaxing and stress free experience, Toby the manager could not do enough, I did not have to worry about anything when an issue popped up it was all dealt with without me know , my kitchen looks amazing the price was good for the workmanship that was done and the quality of the cupboards and the design is something I could not imagine , well over my expectations, I will recommend to all my friends , the staff at Howdens Warrington/westbrook all where very helpfull and always on hand to chat and reassure

October 15, 2024
Unprompted review
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Reply from Howdens - Westbrook

Good morning Andrew, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Take care and have a lovely day.

Rated 1 out of 5 stars

Ive been an account holder for over 10…

Ive been an account holder for over 10 years numerous occasions i have been charged incorrectly and twice for items especially when they have to order stock in. Thr final straw was when a set of drawers had been priced on my account but we never went ahead and collected them. Then somebody decided to just book them out as they though I had them. To say i was fuming and disgusted was an understatement i have now reduced my credit limit to the minimum amount and im now looking at a new supplier. I shouldn't have to keep checking invoices. On the other hand the orice of certain items is now astronomical compared to the likes of screwfix especially for locks that are exactly the same.

June 29, 2024
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Reply from Howdens - Westbrook

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Westbrook depot for their acknowledgement and further investigation. All the best

Rated 5 out of 5 stars

Excellent help from Warrington (Gemini) after a amusing mishap

Visited the Warrington (Gemini) branch after stupidly using oven cleaner on the cover for the extractor. Safe to say, this was not a material that was suitable.
The guys at the branch told me how to find the model number and after finding it, made quick work of ordering a new one. It arrived in branch in 48hrs and is now back in place.
This branch specifically says trade only - so they would have been well within their rights to send me away, but they went above and beyond.
Thanks guys!

July 6, 2024
Unprompted review
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Reply from Howdens - Westbrook

Hi there Jen. Thanks for reviewing our Howdens - Westbrook depot. We are so pleased to read your positive comments! Take care and have a lovely day.

Rated 5 out of 5 stars

well run company excellent range of…

well run company excellent range of products and services.Highly recommended for kitchens bathrooms and bedrooms.

January 30, 2024
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Reply from Howdens - Westbrook

Hi Michael. We are so pleased to read your positive comments, thanks for leaving such a great review. Camille.

Rated 5 out of 5 stars

Go to Howdens first!!!!

Carl and Lewis really looked after us when we purchased our kitchen from Howdens at Westbrook, Warrington. Both were extremely helpful and nothing was too much trouble for them. Having initially sat in a fancy well-known high street kitchen showroom for well over ‘3’ hours with another supplier, we should have gone to Howdens in the first place! A lot cheaper and better quality too!!!

October 28, 2023
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Reply from Howdens - Westbrook

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great company and branch.

Yse howdens regularly. They have what I need and when I need it.

July 3, 2023
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Reply from Howdens - Westbrook

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Westbrook team

Toby, Carl and the team at Westbrook are brilliant, very responsive and commercially minded. The Contracts team with Alex, Mandy and John Whitehead are also assisting us greatly on the contracts side.

March 4, 2023
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Reply from Howdens - Westbrook

Hi, Thanks for leaving this 5 star review for the Howdens - Westbrook depot! All the best, Tash.

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