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Howdens - Willenhall Reviews 74

TrustScore 5 out of 5

4.8

Unit E, Key Industrial Park, Planetary Road, WV13 3YA West Midlands, Wales & West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Had a good experience so far Couple of units the packaging was damaged so they re ordered the units and they came in time for fitter👍 Every body have been really helpful. Jo has been at end of phon... See more

Company replied

Rated 5 out of 5 stars

What can we say, this company goes above and beyond for its customers. There product is quality and always as described. If your unsure on exactly what you want to buy from them just ask for help and... See more

Company replied

Rated 5 out of 5 stars

The sevice we get from Harry Evans and John at Willenhall is second to none. They can't be beaten on price and the quality of Howdens kitchens is suitable for all of our projects, whether they be b... See more

Company replied

Rated 5 out of 5 stars

Brilliant service and staff. Alicia re-designed and changed my kitchen plan so many times and very likely thought it would never go ahead. It helped being such a local branch that I was able to buy an... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit E, Key Industrial Park, Planetary Road, WV13 3YA, West Midlands, Wales & West, United Kingdom

  • 01902 726 943

4.8

Excellent

TrustScore 5 out of 5

74 reviews

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Rated 1 out of 5 stars

Don't contact me at 2.59 am

Don't contact me at

November 17, 2023
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Reply from Howdens - Willenhall

Good morning, we will raise this with the Willenhall depot- please you could email us with your contact details and account name/number so we can ensure your account preferences are up to date.

Rated 5 out of 5 stars

Howdens Willenhall

The sevice we get from Harry Evans and John at Willenhall is
second to none. They can't be beaten on price and the quality of Howdens kitchens is suitable for all of our projects, whether they be basic commercial installations or high end domestic projects.

October 21, 2023
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Reply from Howdens - Willenhall

Hi, Thanks for leaving this 5 star review for the Howdens - Willenhall depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

Unreasonable customer service

Purchased a kitchen and oven off Howdens Willenhall. Oven would not fit into oven housing. Howdens refused to exchange lt or give a credit note as it had no packaging. You have to remove the packaging in order to try to fit it but once packaging removed they refuse to exchange or refund. Same with all appliances it seems. The sizes they give in their brochure is far from accurate. I'm a regular there but won't buy off them again.

October 2, 2023
Unprompted review
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Reply from Howdens - Willenhall

Hi, we will raise your comments with the Willenhall depot for their acknowledgment and clarity.

Rated 5 out of 5 stars

I was served promptly and the guy who…

I was served promptly and the guy who served me was polite and efficient, the items I purchased were all in stock so happy days.

April 14, 2023
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Reply from Howdens - Willenhall

Hi, Thanks for leaving this 5 star review for the Howdens - Willenhall depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Always a fantastic service from the…

Always a fantastic service from the lovely Elisha and Harry, some great ideas from them, worked with them many times, never fail to impress 😊

January 31, 2023
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Reply from Howdens - Willenhall

Hi, Thanks for leaving this 5 star review for the Howdens – Willenhall depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Fantastic customer service!

We have been using Howdens for a few years now and the customer service is exceptional. I would like to leave a review on my most recent experience with Howdens (Willenhall branch) - My point of contact has been John who has been fantastic and so helpful with the items I’ve needed to order for our house renovation. In store today I also met with Rosie, who was so knowledgeable and helped ensure I made the correct choices. Both John and Rosie have worked above and beyond any expectations and are both a credit to the Howdens team. They are friendly yet very professional and I will be sure to recommend Howdens Willenhall.

Thank you to Howdens, especially John and Rosie for such a positive experience.

January 19, 2023
Unprompted review
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Reply from Howdens - Willenhall

Hi there Kayleigh, We are so pleased to read your positive comments, thanks for leaving such a great review. Best wishes, Tash

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from planning to delivery. In addition a special thank you to Radeeyah who was on hand everytime I had a query (she was very patient!) Really pleased with the finished kitchen

August 22, 2022
Unprompted review
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Reply from Howdens - Willenhall

Hi there Karen, Thanks for reviewing our Howdens – Willenhall depot. It's great to read your comments. All the best, Tash.

Rated 4 out of 5 stars

Would have been a 5* service

Would have been a 5* service. However due to nobody getting back to me from head office, after I initially called twice to leave feedback by email, regrading the service received from the Willenhall store, I was slightly disappointed.

On the other side, the service received from Louis and John has been great from the Willenhall depot. I was originally approached by John the rep who knocked my door, very pleasant person and well mannered. He was well dressed and explained the services they offer. Prior to this, we did go into another Howden's branch for our kitchen and the representative was not interreacting very much, which put us off. So we bought the kitchen from somewhere else. The service from John, gave me confidence to go back.

I then attended the store to make my purchase and once again the service from the staff, especially Louis was great. He helped me in choosing my items and also gave me ideas of what could be achieved. On this basis, I would definitely use Howden's, especially the Willenhall Branch.

September 27, 2022
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Reply from Howdens - Willenhall

Hi, Thank you for bringing this to our attention. Please be assured we will share your comments internally for the relevant team's acknowledgment. If you would like to discuss your experience further, provide further please email us at reviews@howdens.com.

Rated 5 out of 5 stars

The staff were extremly helpful and…

The staff were extremly helpful and patient when designing our kitchen and delivery staff were also very good. We have not opened the items yet but I am sure all will be okay and if not I know Howdens will sort it out for us

September 1, 2022
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Reply from Howdens - Willenhall

Hello, Thanks for reviewing our Howdens – Willenhall depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Rose at wednesfield brach is amazing…

Rose at wednesfield brach is amazing any think you need she’s more then happy to help

September 1, 2022
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Reply from Howdens - Willenhall

Hello, Thanks for taking the time out of your day to leave this review. Have a lovely day! Tash.

Rated 5 out of 5 stars

I can't recommend this store enough

I can't recommend this store enough, Olivia always goes above and beyond to help me with my orders and always trying to get me the best prices possible. Thankyou

August 20, 2022
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Reply from Howdens - Willenhall

Hello, Thanks for reviewing our Howdens – Willenhall depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent staff

Excellent staff, nice atmosphere, quick shopping, come and check

August 3, 2022
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Reply from Howdens - Willenhall

Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.

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