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Howdens - Windsor Reviews 52

TrustScore 4.5 out of 5

4.7

Units 9 & 10, Vansittart Estate, SL4 1SB Berkshire, South East, GB


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Rated 5 out of 5 stars

I have been a customer of Howdens of Windsor for many years and I have always found interaction with Howdens of Windsor very good. The quality of the product and the friendly service ensures my retur... See more

Company replied

Rated 5 out of 5 stars

I usually use the Windsor branch, and everything is always handled very smoothly and quickly. Orders arrive on time, and the whole team is always helpful in resolving any issues. I would definitely... See more

Company replied

Rated 5 out of 5 stars

We bought a new kitchen from Howdens in Windsor, and from the first consultation to providing after-service, they have been first-class. Their installation specialist, Kevin, was a dream to work with.... See more

Company replied

Rated 3 out of 5 stars

I gave plenty of notice for my order of two glazed oak doors and was told they were ready to pick up! When I arrived one door had been knocking around for some time with no wrapping and was damaged!... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 9 & 10, Vansittart Estate, SL4 1SB, Berkshire, South East, United Kingdom

  • 01753 205 400

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

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Rated 5 out of 5 stars

The manager and all the staff at the…

The manager and all the staff at the Windsor branch go above and beyond to help and get you just what you want and need 100%

March 21, 2023
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Reply from Howdens - Windsor

Hi, Thanks for leaving this 5 star review for the Howdens - Windsor depot! Best wishes, Tash

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and knowledgeable and were able to fill my needs.

March 2, 2023
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Reply from Howdens - Windsor

Hi, Thanks for leaving this 5 star review for the Howdens - Windsor depot! All the best, Tash.

Rated 5 out of 5 stars

Great team

Great team, excellent service as always. Thanks

November 18, 2022
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Reply from Howdens - Windsor

Hello, Thanks for reviewing our Howdens - Windsor depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great range of products and always…

Great range of products and always updating range with new styles & colours. Fantastic design team and great quality and delivery times.

October 21, 2022
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Reply from Howdens - Windsor

Hello, Thanks for reviewing our Howdens - Windsor depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service

Great service, nothing too much trouble. Purchased a kitchen, flooring and about to buy doors now too.

June 21, 2022
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Reply from Howdens - Windsor

Good afternoon, Thanks for reviewing our Howdens – Windsor depot. Best wishes, Tash

Rated 1 out of 5 stars

Customer Service A Disgrace!

Ordered a whole new kitchen with the help of a family member who works for the company at another depot all Windsor had to do was supply it as per the order.
When delivered I was very impressed with the quality of product I can see why it isn't the cheapest on the market but then the problems began.
Unforeseen circumstances meant the build was altered and we had a list of products unopened and requiring return for refund.
This simple process took multiple emails followed by some quite heated phone calls to get any reaction from this depot they simply said they were doing it but nothing happened!
I won't be using this depot ever again and will be hesitant to want anything to do with Howdens after the amount of hassle and blatant bloodymindedness we were met with.
The final kick in the teeth, despite the promise of being informed when the collection of return products would take place I got a call whilst at work to say the driver was outside my house waiting!!!!
The product is good but sort your customer service if you ever want us to return!

April 30, 2022
Unprompted review
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Reply from Howdens - Windsor

Thank you for your feedback, John. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 1 out of 5 stars

This is not a reflection on the staff…

This is not a reflection on the staff in the Windsor branch who are fantastic, however we received a court order to pay a balance after receiving one reminder text to pay. We paid the balance of invoices immediately but they would still like to charge £250 of interest, court fees and solicitors costs! What a terrible way to treat customers.

February 28, 2022
Unprompted review
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Reply from Howdens - Windsor

Good afternoon Ed. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details, account number and Trustpilot username to reviews@howdens.com so that we can help further. All the best, Tash

Rated 5 out of 5 stars

By far the best Howdens out there

By far the best Howdens out there, make your life so easy, and have got so much stock, I’ve even had them deliver to me in same day services

November 8, 2021
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Reply from Howdens - Windsor

Good afternoon Luke. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

Howdens are always helpful and always…

Howdens are always helpful and always give good advice and if it’s not in stock they will always try and find a depot that has it in stock

August 17, 2021
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Reply from Howdens - Windsor

Hi Thomas. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

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