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Howdens - Woodley Reviews 

52
TrustScore 4.5 out of 5

4.3

Unit 1, Base 329, Headley Road East, RG5 4AZ Reading, South East, GB


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Rated 4 out of 5 stars

Kitchen sink and tap ordered for a good combined price. Wrong sink delivered to branch missing packaging but they had right sink in stock so were able to swap. Goods received were in good condition... See more

Company replied

Rated 5 out of 5 stars

The staff at Howdens are polite friendly and professional and have great local knowledge and experience on products and availability of stock And take care whether you’re spending £5 or £500 Great... See more

Company replied

Rated 5 out of 5 stars

Great staff at Woodley depot, best selection around for internal doors and sizes. Called the day before to confirm delivery and expected time - all received on time with care and attention Brillian... See more

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Rated 5 out of 5 stars

Great service, sent an email explaining what I needed which wasn’t on the shelf and two days later I get a call saying it’s ready in branch, great customer service every time

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Base 329, Headley Road East, RG5 4AZ, Reading, South East, United Kingdom

  • 0118 904 0500

4.3

Excellent

TrustScore 4.5 out of 5

52 reviews

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4.3

All reviews

(52)

9,004 reviews in the last 12 months

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Rated 1 out of 5 stars

A shambles

A shambles. My account was totally accepted whilst buying what I needed from Howdens. Then I returned things I didn’t ending up needed and all of a sudden. My account was closed. It was about £10. Pathetic. All I wanted to do was change 45mn latches for either 65/70mm. Lucky the staff In store are nice people, or would never go there again.

April 6, 2023
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Reply from Howdens - Woodley

Hi, we have shared your comments with the Woodley depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Rosario in Maidenhead branch has been…

Rosario in Maidenhead branch has been excellent in helping my client achieving there ideal kitchen .
From start to finish Howdens have been so friendly and professional.
I will definitely will send my clients to the Maidenhead branch .

January 26, 2023
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Reply from Howdens - Woodley

Hi, Thanks for taking the time out of your day to leave this review. It's great to read your comments. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service

Great service, sent an email explaining what I needed which wasn’t on the shelf and two days later I get a call saying it’s ready in branch, great customer service every time

December 8, 2022
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Reply from Howdens - Woodley

Hello, Thanks for reviewing our Howdens – Woodley depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Kitchens

All ways use Howdens for kitchens great kit good designs and most helpful

November 2, 2022
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Reply from Howdens - Woodley

Hello, Thanks for reviewing our Howdens - Woodley depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Lovely kitchen and brilliant customer…

Lovely kitchen and brilliant customer service. We had ours ordered at Woodley branch and Charlotte was really helpful right from the beginning till the end. Always quick to respond and give advice. Delivery was exceeding the expectations.

September 12, 2022
Unprompted review
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Reply from Howdens - Woodley

Hello, Thanks for reviewing our Howdens – Woodley depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Always very helpful

Always very helpful. And had the stick when I needed it

August 7, 2022
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Reply from Howdens - Woodley

Hello Rob, Thanks for reviewing our Howdens – Woodley depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great service!

Howdens Reading designed and supplied our kitchen units. Maddie was professional and helpful but at the same time considering our own taste.

Any queries along the way were dealt with efficiently, and we appreciated the fact that Maddie was involved in the process from start to finish.

May 5, 2022
Unprompted review
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Reply from Howdens - Woodley

Hello Gillian, Thank you for sharing your experience with us. It's great to read your comments. Best wishes, Tash

Rated 3 out of 5 stars

I was really disappointed with the way…

I was really disappointed with the way myself and the client were treated in relation to problems arising from fitting the kitchen.
Firstly having to explain why extra items are not required.
Why we were told we were having a freezer inside a cupboard then found the one supplied was an under counter freezer of which you do not supply a freezer that fits in a cupboard.
This then required the client to source another one at extra cost.
Having wrong doors for fridge freezer unit and waiting 10 days for them.
Told about delivery charge for certain items when it is your fault for either supplying such items or exchanging them in the first place.
Having employed a plumber to fit the sink and waste only to find we were supplied a single bowl waste instead of a one and a half bowl waste.
Having mentioned to my client my brother fits a lot of howdens kitchens and myself having an account with you it seemed the right place to go.
Having spent nearly £12000 pounds on the kitchen a bit more understanding of the problems created would have been appreciated.
(Not that the cost is relevant).
Regards
Malcolm Butler
MDB Carpentry and Building services.

May 1, 2022
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Reply from Howdens - Woodley

Thank you for bringing this matter to our attention, Malcolm. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Best wishes

Rated 5 out of 5 stars

Kitchen

Ordered a kitchen with Howdens Woodley and we have found their service to be excellent. We used our own kitchen fitter who faced a few challenges with the install but Ryan the Assistant Manager rose to the challenge every step of the way in a fast efficient way, nothing was too much trouble. I feel after sales is so important in business and this branch is amazing.

April 8, 2022
Unprompted review
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Reply from Howdens - Woodley

Good afternoon, Thanks for reviewing our Howdens – Woodley depot. It's great to read your comments. Best wishes, Tash

Rated 5 out of 5 stars

Fast and efficient service.

Fast and efficient service.
Always helpful when advice needed.
You can't get better customer service.
And their prices are very competitive.

March 31, 2022
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Reply from Howdens - Woodley

Good morning, Thanks for leaving this positive review. Have a great day, Tash.

Rated 5 out of 5 stars

Good branch to work with

The staff in the woodley brunch are very helpful and has a lot of stock onsite

December 31, 2021
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Reply from Howdens - Woodley

Good afternoon Robert. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

Holdenby Oak Doors

Thank you Howdens Woodley. Very happy with the new Holdenby oak doors quality is excellent and will give a modern look to our 30s built home. All doors delivered in a timely manner where undamaged and in good order. The sales team where very helpful when my Wife was choosing the new ironmongery going through the various options and the final choice which looks good and well made. Big thank you for the friendly service and help to the team involved.
I would recommend Howdens Woodley to family and friends

November 26, 2021
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Reply from Howdens - Woodley

Good afternoon Les, thank you so much for leaving this 5* review for our Woodley depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 5 out of 5 stars

Unfortunately I had to change the…

Unfortunately I had to change the colour of the kitchen doors I’d purchased, and Charlotte was absolutely brilliant and helpful in helping me sort the problem out and re-ordering.. Thanks Charlotte👍👍

September 29, 2021
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Reply from Howdens - Woodley

Good morning, thanks for taking the time out of your day to leave this positive review for our Woodley depot! Take care and have a lovely day. Harriet

Rated 5 out of 5 stars

great service as always.

great service as always.
Regards Malcolm

September 26, 2021
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Reply from Howdens - Woodley

Hi Malcolm. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

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