Hozelock Reviews 25

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

What has happened to Hozelock hosepipes? They don’t make them like they used to. Ok do I only paid £50 for it, but what absolute shambolic quality. Hose pipe is cheap and nasty and repeatedly kinks. I... See more

Rated 2 out of 5 stars

I have been using hozelock for many years and happily too, but the instructions on their systems of which they must have spent thousands on is "Not Fit for Purpose", bring back the chap who very... See more

Rated 5 out of 5 stars

I have used hozelock equipment for years so was suprised when I had a problem with a piece of hozelock , a the speed and efficiency that this was dealt with was incredibly good. The problem was sol... See more

Rated 1 out of 5 stars

I purchased a Hozelock Pulsar Plus 7 Litre spray online from a well known DiY store. When It was delivered I initially had problems getting any pressure to build up however this resolved itself but it... See more


Contact info

1.8

Poor

TrustScore 2 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service

I have used hozelock equipment for years so was suprised when I had a problem with a piece of hozelock , a the speed and efficiency that this was dealt with was incredibly good. The problem was solved within 2 days of the issue being raised with customer service.
A rarity these days to find a company that actually puts customer service first and does care about its customers. Would recommend for the quality and support for this company and its products. Thankyou to the team.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

5 year warranty is a mistake for Hozelock

They supplied me a hoze with 5 year warranty. I find these hoses only last about 2 years even when put away in the winter. I kept the box and receipt. It took some contacting them and had to revert to social media when my hose burst. They promptly replaced the hose when I told them it had burst. To be honest and for the good of the company they should just offer a two year warranty. The quality of the actual hose is good but the connections drip. I personally don't find this a problem it is water after all.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Purchased expanding hosepipe April 2022, requested a replacement under 5yr guarantee, took a little while but eventually resolved. Excellent customer service thanks to Ross CST

July 31, 2023
Unprompted review
Rated 1 out of 5 stars

The item I regret most buying…

I needed a long hosepipe and I decided 50m would suit my needs. The one complete with wheeled trolley looked great.
The practicality of it was appalling. It kinked at every opportunity. It really is unworkable.

Paddywackerty 46.. The number is not my age.

June 6, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look