Hrblock Reviews 1,474

Went to H and R block in Findon got extremely overcharged and under helped, will never go to these clowns again

What went wrong this time? Thats how you ask for a review? First of all they lost my 1099..and instead of apologizing they actually blamed me..i was furious because they didnt even tell me they needed it at first..then after telling me to bring it, i did. Put right in their employees hand, then they called the next day saying they never got it...that i didnt bring it in! It took 4 months altogether to finish them. NEVER GO TO H & R BLOCK!

I've used H&R for a number of years and relied on them to be the tax experts.
I just happened to ask a question regarding a rental property and they replied, "when did you buy it". I said over 10 year ago. They said there was no record despite the fact I've reported my income and deductions for several year. They blamed the error on a software issue, which seems unlikely. This resulted in incorrect returns for the last 5 years.
Unfortunately the IRS only allows amendments for 3 previous years. H&R did file a 1040X for the previous year but I had to manually file for years beyond that. It has taken almost a year to get my money back. I have no idea how much was lost on older filings beyond 3 years.
I got the impression preparers are told to process returns as fast as possible for profits. I doubt they go through every detail. IDK if I'll go back to H&R, all national tax services seem to have issues.

I had a great accountant helping me and they double checked to make sure I got the maximum return for last year. Good people, great company

I gave them a 2 because they do federal taxes well. They are solely lacking expertise with Wisconsin state taxes and who they hire who claim they possess certain expertise. I switched from TurboTax to Block quite a few years ago and gave them plenty of opportunities to improve their online product. I file military retired pay which is exempt from state tax. In 2021, it included my pay on 2 different lines on the same schedule. They finally fixed it but I spent hours on the phone with numerous help tickets and always restating why I was calling. In 2024, I was referred to working with a tax preparer because I couldn’t make adjustments which I knew wasn’t correct. I received a notice from the state that told me my return still wasn’t done correctly. The reason I felt motivated to write this review is because I received an audit letter from 2023 that my taxes were done incorrectly and I owed additional taxes plus interest. I’ve put more effort into working with them to improve their product than what I was receiving. They have an accuracy guarantee but it’s bothersome to comply with their requirements. Just be aware.

I filed my federal return on H&R Block for tax year 2024 and paid premium price. But there is no amendment option whatsoever once I log in. It looks like a one time deal for tax preparation and no follow up afterwards. All I see in my account is for upcoming year 2025 tax prep. The list of previous years' return is for information only, no actual useful functions such as amendment of a return. What a rip off!

This review relates to H&R Block’s business payroll services (Block Advisors / payroll platform), not individual tax preparation or local office staff.

In July 2025, H&R Block began processing payroll for my business after services were transitioned from another provider. Following this change, we experienced multiple payroll hiccups, including the inability to process employees working under two different payroll codes, which is a basic requirement for businesses operating multiple service lines.

While those issues were disruptive, the most serious failure occurred in December 2025.

At that time, H&R Block processed a $1,500 payroll error. After the issue was identified, it took about one week to receive a clear resolution. I was ultimately informed that employment and wage laws do not allow employers to claw back wages once they have been paid, even when the payment resulted from a payroll processing mistake.

Because of this, the mistake could not legally be corrected, and my business permanently absorbed the $1,500 loss.

For context, for a small company with 10 employees, this amounted to approximately a 20% payroll loss for that pay period — roughly the wages of two part-time employees.

Given the severity of this error and the fact that the loss was unrecoverable, I will be submitting a formal complaint to the Better Business Bureau to document this matter. Based on this experience, I would strongly recommend that other small business owners go elsewhere for their payroll needs.

I went to H and R Block in Cambridge MN to help me with my small business taxes. They weren't complete. I was audited and contacted them for help because I had bought Peace of Mind Protection for years. I was denied any help because it does not apply to small business taxes.I asked for assistance on info with estimated taxes and was given inaccurate advice. I incurred thousands of dollars in interest and penalties because of their mistakes. Now I'm working with a knowledgeable CPA and I am disgusted about the lack of knowledge and help from the H and R office. Do NOT trust with small business taxes!

Allowing the theft and profits from consumers is disturbing and unethical at best! Three decades of patronage gone! I absolutely refuse to do business with such an inherently despicable organization. Never again!

I paid $220 (online + Tax Pro Review) for a 1040-NR return. My file has been locked in Tax Pro Review for 40+ days. I was told “we’ll unlock it tomorrow” repeatedly. Critical errors (nonresident shouldn’t have Self-Employment Tax or QBI/8995) cannot be fixed because I’m blocked from editing.
My tax pro (Maria) is polite but has no ability to unlock; Field Tech Support never delivers. Social media opened a new case, still no ETA or written solution.
Result: missed timelines, wasted time, and a stalled filing. I have formally requested a full refund of $220 and will move to another provider if this isn’t resolved immediately.
Documentation available on request.

Horrendous company. Really like they sent me a piece of mail for a tax advance knowing damn well that I was never going to be approved. Based on their horrible ratings I'm sure everyone knows they suck. Gth

I made an Appointment with H&R Block for my nonprofit taxes. I received two follow-up emails about my meeting. Then nothing! I did not receive anything about my meeting. I called and the person answering the phone said there was no meeting scheduled. Scheduling a virtual meeting is NOT working at this company. The person on the phone did not know how to help me. That says it all.

Sincerely in every regard, a horrible, shitty website. Do not even bother making an account. Go somewhere else if you want something that will even slightly help you file any paperwork. Absolute garbage.

Used their free software in 2020. 5 years later I'm left paying to get my return so that I can re-file state because they apparently never got it.

Thanks for nothing H&R Block. I could lose my job over this, what a rug-pull.

Exorbitant fees. I was charged over $700 for less than 20 minutes effort to file my tax return.
I strongly recommend NOT to use H&R Block. It's a rip-off.

Not sure if they are bad at calculations or just not willing to deliver a great service. First my taxes wasn't done , after much complain they made an attempt and then got it all wrong....It isn't about how many good reviews they have , a lot of them aint even genuine. I use "Ｆｏｒｔｕｎｅ Ｃｈａｍｐｉｏｎ'' services and they provide great returns despite being recent

The H&R Block software calculated wrong and cost me over $900 in interest to my state. Chat support is worthless. They do not even understand the difference between the IRS and a state. Was promised a copy of the chat transcript as the website does not let you copy anything from it. Asked several times and not surprisingly no transcript, no follow-up. Unfortunately I need to get an attorney now.

Asked to do taxes, I know I should get at least 50k+

They emailed me back stating please accept 1,250.. click to finalize

I responded with please show calculations as it doesn't make sense

And the initial email from them disappeared... not even sure of how that is even possible as it was read and recieved

They’ve offshored most US jobs possibly so their CEO could line his pockets from the company coffers. The overseas people tell management that they can’t find the needed talent inside the US, so hire our cousins! Your money transfers will sit on for days to milk the interest on the float while in their accounts. They will send your refund money to their spruce subsidiary without you having agreed to it. The offshore folks will have full access to all your sensitive info - now do you think not one of them out of thousands will try to sell your info for what is a small fortune for them? This operation smells of giant fraud. Giant.

HRblock filed my taxes and their software had a bug, took taxes out for my Roth IRA. They had to do an ammended return back in April 2025 and I still have not got my updated refund of over $5000. Tried to contact them with no result.