I got an engagement ring from my fiancé. After two years, I had to increase it by one size. A week after receiving the ring, a stone fell out. Of course the service said it was my fault. For two years... See more
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I received my necklace in cute lovely packaging !! I’m in love !! It’s so elegant and feminine .. so worth purchasing.. only problem I’m scared if the actually necklace will break as it’s very thin bu... See more
Very helpful staff and excellent knowledge on items I was interested in
Found the sales assistant who served us was very helpful
Company details
About H.Samuel - Basildon
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
104 Town Square, SS14 1BX, Basildon, Basildon, United Kingdom
- 01268286735
3.2
Average
6 reviews
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Highly not recommend
I got an engagement ring from my fiancé. After two years, I had to increase it by one size. A week after receiving the ring, a stone fell out. Of course the service said it was my fault. For two years I did not have a problem with the rings, only when I resized the stone fell off. While I was leaving for repair, I got a phone call that another stone was loose and they wanted to give me a special price to put two stones £189. I only agreed to repair one stone. After 2 months from the repair, I have not lost any stone. It's just forcing money. I do not recommend using the H. Samuel service. However, the service working in the store was really nice and pleasant.
October 13, 2022
Unprompted review
Reply from H.Samuel - Basildon
Hello Malwina,
Thank you for taking the time to write this review and provide us with this feedback.
I am so sorry to hear you were unhappy with the repair done on the ring and the price quoted.
However I am pleased that the store service made the experience better.
I am hoping the store were able to get this sorted for you. However if not please call us on 0800 458 1065 option 3 and quote 01965729, and one of the team will be more than happy to discuss this with you.
Kind regards
Luke
Bought gold bangle for granddaughter
Very helpful staff and excellent knowledge on items I was interested in
June 17, 2021
I received my necklace in cute lovely…
I received my necklace in cute lovely packaging !! I’m in love !! It’s so elegant and feminine .. so worth purchasing.. only problem I’m scared if the actually necklace will break as it’s very thin but I’m going to be very careful. Other than that PERRRRRRRFECT
June 5, 2021
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