I had my ears pierced by Paula at H Samuel in Bolton and it was a really good experience. I chose a beautiful pair of earrings at a really reasonable price which included the piercing. Paula was very... See more
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Went to H Samuel's in Bolton. Ordered an opal ring as a gift. I was told I could collect on 21st October 2023, I would receive a phone call or text to confirm ready for collection. I received no re... See more
Company replied
Love shopping on hsamuel website the only problem is there’s never no stock.
Company replied
Excellent customer service and great value for money. I purchased 2 pairs of earrings as presents and was very happy overall. The sales assistant was friendly and informative about the products and af... See more
Company details
About H.Samuel - Bolton
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 9A, Market Centre, BL1 2AL, Bolton, Bolton Market Centre, United Kingdom
- 01204362809
2.6
Poor
18 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible company
Went to buy my Mrs a valentines gift, not only do they sell the worst quality of jewellery, the customer service was bad, I was ignored for a long time
February 13, 2025
Unprompted review
Reply from H.Samuel - Bolton
Hi Will, thanks for your feedback. I am sorry to hear that you are unhappy with the service. Please give us a call on 08004581065 with your case reference 02621923 and we will assist. Kind regards Elaine
Ear Piercing
I had my ears pierced by Paula at H Samuel in Bolton and it was a really good experience. I chose a beautiful pair of earrings at a really reasonable price which included the piercing. Paula was very friendly but at the same time professional and informative and I would definitely recommend. My kit included after care guidelines and a bottle of saline solution and my ears healed well within the usual 6 week period
March 22, 2024
Unprompted review
Went to H Samuel's in Bolton
Went to H Samuel's in Bolton. Ordered an opal ring as a gift. I was told I could collect on 21st October 2023, I would receive a phone call or text to confirm ready for collection. I received no reminder, I called the store to be told that the order had been cancelled. The ring had been paid for in full and this was a birthday gift, after investigating, it comes too light that head office had cancelled, due to lack of stock.At no point did head office contact me or the store to confirm this product was not in stock.
Had I not called to check it was ready I would still be waiting for my product.
This is unacceptable customer service I will not be making any future purchases and will not recommend this company to anyone. Substandard customer service.
October 17, 2023
Unprompted review
Reply from H.Samuel - Bolton
Hi Tracey, thank you for taking the time reach out. I am so sorry to hear of the issue you have had with your order. To see how we can help please call the team on 0800 458 1065 (option 3) quoting the reference CS02358946.
Regards
Emma
Quite enjoyable but never no stock.
Love shopping on hsamuel website the only problem is there’s never no stock.
July 21, 2023
Unprompted review
Reply from H.Samuel - Bolton
Hi thank you for taking the time to leave your 4-star review. It’s great to hear you experienced our excellent service. We would love to hear if there is any way we could have improved your experience. Kind regards Pamela
Good easy to use
July 2, 2023
Unprompted review
Reply from H.Samuel - Bolton
Hi Hayley,
Thank you for contacting us and I am sorry to learn of your disappointment with our Bolton store.
We would like to learn more about your experience and understand what has happened. Please give us a call on 0800 458 1065 (option 3), where a colleague will be more than happy to discuss this with you. Your case number is CS2278401.
Kind regards,
Beck
absolute joke of a company
absolute joke of a company , took my boss watch in for repair , told me it would take a week ,6 weeks later was still waiting, then another 2 weeks later i asked why ive had no replys about why the repair is taking so long , the shop manager kept giving me excuses ( bolton branch ) soin the end i cancelled the so called repair , then it took another 8 weeks before i could pick my watch up , avoid this shop (company) if you need a repair . just to say i took my watch to a small watch repair place the next day and got my watch back same day
August 13, 2022
Unprompted review
Reply from H.Samuel - Bolton
Hello Antony.
Thank you for taking the time to write this review.
I am so sorry to hear that your repair was taking longer than expected, I can understand the frustration, and it is not great service at all.
I would like to say I am glad you have been able to get your watch sorted now.
I will pass this onto the store for the store manager to discuss with the team in store, and see what they can do to improve this service in the future.
Kind regards
Luke
Yet again excellent service
Yet again excellent service, and attentive staff. Once again I cannot fault anything during my time spent in store.
June 25, 2021
The staff were extremely helpful and…
The staff were extremely helpful and professional. They knew exactly what I was looking for.
June 23, 2021
This is a really good watch it seems to…
This is a really good watch it seems to keep my steps. And time
June 23, 2021
Excellent customer service and great…
Excellent customer service and great value for money. I purchased 2 pairs of earrings as presents and was very happy overall. The sales assistant was friendly and informative about the products and after care.
June 19, 2021
Was served by nilma who was very…
Was served by nilma who was very pleasant and helpful nothing was too much trouble for her . We had a very nice shop at samuels in Bolton and my husband is very happy with his watch thank you
June 17, 2021
Friendly and efficient
June 11, 2021
Staff were very polite and helpful
May 27, 2021
Very helpful and pleasant staff at H…
Very helpful and pleasant staff at H Samuel in Bolton Market Hall.
May 11, 2021
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