We came to get my ears pierced and it was a very easy , smooth process. The staff were lovely , Escpecially Mia , who did the piercing !🤩☺️🤩☺️
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The customer service received by the store manager Jaylen was exceptional. I encountered an issue after placing an order and Jaylen went above and beyond to ensure the issue was rectified in a timely... See more
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Visited the store 4th July, 2 members of staff, one customer (who was being served). I looked around and had to approach staff to ask to look at something (not an issue for me), I asked to see a few i... See more
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I bought a Seiko watch online with H.Samuel. Within a few months it was losing time so I went to the Bromley store and it was sent off for repair. On return it started gaining time so I went back to t... See more
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Company details
About H.Samuel - Bromley
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
61 The Glades Centre, BR1 1DD, Bromley, Bromley Glades, United Kingdom
- 02082900330
4.2
Great
26 reviews
No recent history of asking for reviews
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In store service is wonderful but customer service is not.
In store service is wonderful. Jane was outstanding and it’s only due to her service and personality that I continued my order with Samuels. Customer service on the phone was awful and my order was cancelled without consulting me. However Jane arranged for a replacement order to be made and sorted out resizing the ring so I still got what I wanted.
May 18, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from H.Samuel - Bromley
Hi thank you for taking the time and trouble to let us know of your experience, it is great to hear you were happy with the service and we appreciate you letting us know – Many thanks Pamela
Such a lovely shopping experience
Such a lovely shopping experience, went in to buy a gold necklace or chain with my birthday money, after waiting for retail stores to re open after lock-down.
The choice and service was so good I bought two chains.
May 6, 2021
Easy to work with and new what i needed…
Easy to work with and new what i needed , thanks Jane
May 4, 2021
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