We visited the bury store this morning and met a lovely lady who helped us chose my partners temporary wedding band she was very helpful and even gave us a bit of a discount. Thank you very much the r... See more
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Took my daughter to have her first ear piercing today Erica was very lovely made my daughter feel comfortable safe and calm very helpful with all the aftercare information.my daughter is so happy with... See more
We visited the Bury St Edmunds store yesterday ( 15th October) Leanne was most helpful, very polite and cheerful. Wished us all the very best for our daughter’s wedding as we left.
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Went to bury branch at 4.45 yesterday with a minor repair on a gold ring! The welcome was not what I expected!! The older lady gave me a horrible look as if I shouldn’t be there, ask if a repair can... See more
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Company details
About H.Samuel - Bury St Edmunds
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
33-34 Cornhill, IP33 1DY, Bury St Edmunds, Bury St Edmunds, United Kingdom
- 01284760747
4.4
Excellent
16 reviews
No recent history of asking for reviews
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We visited the bury store this morning…
We visited the bury store this morning and met a lovely lady who helped us chose my partners temporary wedding band she was very helpful and even gave us a bit of a discount. Thank you very much the receipt says the name Leanne so I hope you received this message if that was you
August 8, 2026
Unprompted review
Reply from H.Samuel - Bury St Edmunds
Hi Janine Cowd. Thank you very much for such a wonderful review. We work very hard to make sure that we’re offering the best experience possible. We’re delighted to hear that our commitment to our customers and excellent service have made such a good impression.
Took my daughter to have her first ear…
Took my daughter to have her first ear piercing today Erica was very lovely made my daughter feel comfortable safe and calm very helpful with all the aftercare information.my daughter is so happy with her new earings. Thankyou we will come again to choose some more earings once her ears have healed.
July 18, 2026
Unprompted review
Went in to get a watch strap adjusted…
Went in to get a watch strap adjusted and Sue was very helpful. 10 mins later went and collected it. Great service!
June 11, 2025
Unprompted review
Went to bury branch at 4.45 yesterday…
Went to bury branch at 4.45 yesterday with a minor repair on a gold ring!
The welcome was not what I expected!! The older lady gave me a horrible look as if I shouldn’t be there, ask if a repair can be done if it wasn’t to much trouble! Which it clearly was, gave me a price of £135.00 for a small repair, wasn’t happy with service so went to another jewellers got a lovely welcome and left ring to be fixed at the cost of £35.00 your staff need some customer service training! I’m in retail and she was shocking 🤨
December 14, 2024
Unprompted review
Reply from H.Samuel - Bury St Edmunds
Hi Karen,
Thank you for reaching out to us and I apologise if we have not met with your expectations when visiting the store.
Please contact us on 0800 458 1065 (opt 3), where a colleague will be more than happy to discuss this further with you. Your case number is CS2577702.
Kind regards,
Beck
Very friendly and helpful service
Very friendly and helpful service. Made me feel very welcome and valued. Would highly recommend a visit.
September 20, 2024
Unprompted review
We visited the Bury St Edmunds store…
We visited the Bury St Edmunds store yesterday ( 15th October)
Leanne was most helpful, very polite and cheerful. Wished us all the very best for our daughter’s wedding as we left.
October 15, 2023
Unprompted review
Reply from H.Samuel - Bury St Edmunds
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Erica was absolutely lovely helped me…
Erica was absolutely lovely helped me with my broken gold jewellery whilst also entertaining my toddler! Made me feel completely at ease and happy to return
August 11, 2023
Unprompted review
Don’t buy any Opal rings
Don’t buy any Opal rings. Stones fall out after 12 occasions… I complained after the 12month warranty and basically, “repair” cost on me.
April 11, 2023
Unprompted review
Reply from H.Samuel - Bury St Edmunds
Hi Dan, I am sorry to learn that the opal has fallen out of your ring, I can understand this must be disappointing for you. Please call us on 0800 458 1065 (option 3), where a colleague will be more than happy to discuss this further with you and see if there is a way to help you. Many thanks, Beck
Great experience at Bury St Eds store
We went to the Bury St Edmunds store today as we had some additional funds on an insurance card but hadn't been able to spend it at another high street jewellers as they were really awkward about it. Erica was really friendly and patient with us as we chose some watches and jewellery. We had a really positive experience and would definitely recommend the store. 👍
November 16, 2021
Unprompted review
Earrings
You had what I wanted and liked.
The assistant was very helpful and polite.
I am very pleased with my purchase.
June 12, 2021
The male shop assistant knew his…
The male shop assistant knew his products and was friendly and very helpful. All Covid safe in the shop too. I bought a beautiful gold chain and price was pretty good.
June 3, 2021
Leanne was a great help
Leanne was a great help, knew her stuff and guided us through very well.
Happy with our visit and can’t wait to wear the set :)
May 18, 2021
A very good jeweller
I purchased a lovely gold chain. Always go to H Samuel...a quality jeweller.
May 18, 2021
The assistant in the Bury St Edmunds…
The assistant in the Bury St Edmunds store was very helpful. She got two bracelets out for me to try and wiped them both before securing them on my wrist.
I was fully satisfied with her patience and service.
May 4, 2021
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