Took a watch back because the face of the watch had detached on one side of the strap. As soon as I walked in the tall assistant who was just standing next to the cabinet, rolled her eyes. Anyway, I w... See more
Company replied
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Took a watch back because the face of the watch had detached on one side of the strap. As soon as I walked in the tall assistant who was just standing next to the cabinet, rolled her eyes. Anyway, I w... See more
Company replied
We decided to buy a replacement Engagement ring but after taking advice from Andrew the store manager we began a very special journey of having a bespoke designed ring by Kelly. Nothing was too much... See more
Came into shop looking for a repair job on my Seiko Automatic watch. James served me explained all about a repair and advised me accordingly. Looked for similar watch and he showed me one on sale chea... See more
Absolutely brilliant service from every single member of the team in your Bury branch. Every time I go in they always deliver top notch service with a smile. On my most recent visits I was ret... See more
Company replied
Written by the company
2 The Mall, Millgate Centre, BL9 0QQ, Bury, Bury, United Kingdom
No recent history of asking for reviews
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The young girl was very helpful. And made it a very easy choice in buying the item aa a gift
We had excellent service. Very polite and helpful at the Bury, Greater Manchester
Excellent customer service. The young lad was very helpful and friendly. It goes along way! Highly recommended. Many thanks.
The staff member was very helpful and friendly wud definitely shop there again Thss as Thankyou for excellent service
Staff where fab. They sourced our rings from other shops and called when ready to try. Really nice experience.
Treated very nice, like I was a special person not just another customer.
I collected a 'online' order and bought more items while there.
The assistant could not be more helpful, friendly whilst still professional.
A very pleasant shopping experience
Very helpful Sales Adviser. Excellent service. Purchase delivered on time. We'll be back!
The manager who served us was extremely helpful and sensitive to the piece we were buying. Very helpful would definitely recommend!!
Pleased with service. Very helpful and gave me advise. Nothing too much trouble gor them.
Really good customer service. The lady that help us was lovely, really looked after us. I felt very safe as they were only letting a certain number of customers in at one time, so no over crowding.
Went into Bury store to buy watch for hubbys birthday. We were let into the store and served by Lynn who was very friendly and helpful even suggesting some watches as an option. Purchase and alteration to strap was done quickly and whilst this was being done Lynn and her colleague were very chatty and interested in us as customers. My husband finds shopping a chore but he enjoyed this visit!
Amazing shop assistant Kim in bury.She was very hepfull.
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