H.Samuel - Cambridge Reviews 18

Mischa and his colleague Auriela have been very patient in dealing with a gold chain that has now broken twice in the few months following purchase. They explained carefully that the chain needs to be repaired twice, and if there is a third instance the chain will then be replaced or the cost refunded. At all times, they have been helpful and efficient.

Went into Cambridge branch to replace watch battery on a watch bought at Samuel’s. Assistant unhelpful and directed me to Timpsons the locksmiths as they had more appropriate tools to do the job!!!!!!! Unbelievable!!

Friendly, honest service! Was a pleasure to shop at your store. Your store has been in my family for many years! Thank you so much!
Kind regards
Miss Tabitha Womack-Evans

Disappointing service after a great experience at the Southend store. Staff member clearly didn't want to help with our recent purchases (as it didn't = commission). Advised us to come back after Xmas to get any help! Luckily the fire alarm went off and we could leave. Absolutely awful service. I'd rather take my custom to another store after that experience

Sales person encouraged me not to just buy what was in store, arranged delivery of the ring I preferred in the right size.

The person who served me was most considerate and patient. I am very pleased with the watch that I purchased

Amazing friendly service. I think it was the manager who assisted us. She was so helpful and lovely! Thank you!

The staff member who served me was excellent. She knew exactly what I wanted and gave really good advice. I am very pleased with my watch which is precisely what I'd hoped for but hadn't been able to find online.

Smooth and easy purchase and the staff were very informative and kind being I was a new customer, very good first experience

The store in Lion Yard, Cambridge was very nice and the Manageress who served us was very friendly and helpful.

Purchased a pair of earrings first time I wore them the stone fell out. Don’t have the receipt so am unable to take them back. Very disappointed with the product.

The lady was very helpful and explained the finger size,which had to be sent away for alterations The ring arrived by post my wife was very satisfied with the outcome and thanks again.

Great service and easy online ordering. Staff in store great when collecting the gift I had purchased

The lady who helped me at the Cambridge branch of H. Samuel was very helpful, and after I had decided on my purchase, made the necessary adjustment on the spot.

Very helpful and knew what they were doing.