Visited the store last weekend (Croydon branch) and had the BEST customer service from Alison & Cece. Their knowledge and patience was incredible and they had the answer for all of my questions. I cam... See more
Location
Switch location37-38 The Mall, Whitgift Centre, CR0 1UP Croydon, Croydon Whitgift, GB
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Went in to H Samuel Croydon today to but my wife an anniversary necklace. Oscar was fantastic: thoughtful, kind and insightful. The prices are v good for what looks like an excellent product. The mana... See more
Definitely I won’t be buying there again. I bought gold earrings today, however, decided otherwise after an hour and wanted to return them. The lady was nice to sell it to me but her attitude changed... See more
Company replied
Had my ears periced at h.samuel croydon on Saturday by jeylan. Amazing other than a pinch I've had no pain or problems and they look amazing 😊 really happy would highly recommend.
Company details
About H.Samuel - Croydon
Written by the company
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
37-38 The Mall, Whitgift Centre, CR0 1UP, Croydon, Croydon Whitgift, United Kingdom
- 02086814698
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You where friendly and chat and very…
You where friendly and chat and very helpful I love my earrings 😘👍
Offensive & rude customer service
Absolutely shocked how disinterested and rude the staff member was that served me, wasn't at all helpful or approachable.
I was made to feel like a burden and a time waster even when I made a purchase and the manager wasn't much better will never shop in this store again. I spent £400 pounds on a ring and was made to feel like they just wanted to go home as it was near the end of the day.
If I could give no stars I would and I would be grateful of some one was to reach out to talk to me about my experience.
Excellent service
Social distancing was observed. The customer service was excellent. I was in and out of the shop in about five minutes.
Great customer service
Great customer service, the lady looking after us was so sweet and patient with us . It was a joy to purchase our rings there
Great Service
Great customer service, always focused on the customer needs and experience.
Helpful, polite service
Helpful, polite staff and In these difficult times, felt completely safe in the store.
The Supervisor and staff at H. Samuel
The staff at H. Samuel (supervisor) was welcoming, helpful, ready to give advice when requested.
He was willing and ready to show relevant items which matched my requirements.
He showed knowledge on the merchandise on display, and could give unbiased comments/comparison to help a customer make decision on the purchase.
He took active interest in helping all customers.
Over the counter the customer service…
Over the counter the customer service was excellent.
She advised me with different ring and based on my liking she showed me the one I was looking for.
Thank you
Beautiful sparkling ring and had such a…
Beautiful sparkling ring and had such a helpful lovely man serving me
The staff who assisted me was calm
The staff who assisted me was calm, patience even though it took me long time to make my decision on what I wanted and she respected that.
She is the best customer service I have ever come across.
Keep it up😘
May use AI-assist with repliesRead more
I was served by a very pleasant and…
I was served by a very pleasant and polite young man, he was very helpful and I didn’t feel rushed. Big thumbs up for customer service. All in all a good experience.

Reply from H.Samuel - Croydon
Great Service
We were dealt with promptly and respectfully. We were able to purchase our wedding rings on the day and with no fuss
Disappointing quality
Paid for what should have been a sturdy pair of earrings for my wife. She had been wearing them for 40 minutes at home when the weight of the earrings caused the clasp to open and one of them to fall out of her ear. Very disappointed with the quality.

Reply from H.Samuel - Croydon
There was a young man who was very…
There was a young man who was very helpful and polite when I picked up my order, great customer service!!
Freida was very kind patience …
Freida was very kind patience understanding what I was really looking for hepint mevtobreally find mix n match for the occasion.over and above all r ok in the store.thanks
Great service.
The sales assistant, Hamsa was extremely helpful. He was knowledgeable, polite and very approachable.
The assistant was most helpful
The assistant was most helpful, kind and considerate. In respect of the item for a male recipient, he was well able to give an opinion from the male prospective, which was very useful.
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