seen this lovely watch half price wanted one for our niece even though her 21st birthday was months away we love a bargain & this watch was too good to miss,the lady in the shop was very nice & couldn... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought many items from H Samuel but their recent questioning of why I had returned some items (all totally unused and in pristine condition - a mere fraction of what I'd bought) was enough for me to... See more
Company replied
I went in to purchase a new ladies watch for myself. Very friendly service from the lovely lady who served me. She altered the strap twice until I was happy with the fit. Even better that when I went... See more
Excellent customer service (A bit of a rarity in shops lately). Both members of staff were very polite and helpful. Will definitely shop here again.
Company details
About H.Samuel - Dumfries
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
141-143 High Street, DG1 2QT, Dumfries, Dumfries, United Kingdom
- 01387266509
4.2
Great
15 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Send out used items
Bought many items from H Samuel but their recent questioning of why I had returned some items (all totally unused and in pristine condition - a mere fraction of what I'd bought) was enough for me to end my patronage with them. They must be doing really well if they can afford to lose good customers such as me. They should be thanking me for all the items I have bought and kept ! PS. Read the customer feedback on their website - the biggest complaint by far being that they send people items that have clearly already been used by previous customers. Somewhat hypocritical of them questioning why I returned pristine items when it is obvious they are guilty of sending out scuffed/ marked/dirty/incomplete items to customers. The words 'shooting/ self/ foot' spring readily to mind.
October 20, 2021
Unprompted review
Reply from H.Samuel - Dumfries
Hello Jonas, Thank you for taking the time to provide this feedback to us! I am so sorry to learn that you had to return some items as they were not pristine, and the service in the store was not up to standards either. We would like to discuss this further with you, so please call us on 0800 458 1065 option 3 and quote 01770806, and we will be more than happy to discuss this with you. Kind regards Luke
seen this lovely watch half price…
seen this lovely watch half price wanted one for our niece even though her 21st birthday was months away we love a bargain & this watch was too good to miss,the lady in the shop was very nice & couldnt of been more helpful
October 10, 2021
My visit to this store was very…
My visit to this store was very pleasant and the staff were very polite and helpful
July 2, 2021
Friendly staff
I was in the shop to get a new battery for my watch and I was out again within 10 mins. Excellent service from friendly staff.
July 2, 2021
Staff were incredibly helpful.
June 30, 2021
Excellent customer service!
Excellent customer service (A bit of a rarity in shops lately). Both members of staff were very polite and helpful. Will definitely shop here again.
June 11, 2021
In store purchase of ladies watch
I went in to purchase a new ladies watch for myself. Very friendly service from the lovely lady who served me. She altered the strap twice until I was happy with the fit. Even better that when I went to pay I realised the watch had 50% off.
June 7, 2021
7.30 am
Efficient service .Great staff member and help given to choose charms excellent service
June 4, 2021
Perfectly nice staff,good service.I…
Perfectly nice staff,good service.I don't normally buy warranties but this was reasonable for 3 years' and adequately explained.
June 3, 2021
excellent service
June 3, 2021
Still Waiting
I ordered my item 11 days ago was told it would be there in 6 days went to collect after 7 days had not arrived was told I would get a text to advise when would be able to collect still waiting for text and item but I had to pay for it 11 days ago don’t think that this is good customer service.
May 25, 2021
Very coureous staff and in particular…
Very coureous staff and in particular the Manager of the Dumfries branch who served me personally.
May 19, 2021
Sleeper earrings
Bought a pair of earrings got home discovered one wouldn’t close properly exchanged in store with no issues
May 13, 2021
Couldn't have been more patient and…
Couldn't have been more patient and helpful. The whole team at Dumfries branch fantastic.
May 4, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.