More or less destroyed my wedding ring,all I wanted was it replated.this was a yellow gold ring with a hammered white gold outer ring.It came back and they plated the full ring white gold and polished... See more
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Location
Switch locationUnit LR12 Centre West, East Kilbride Shopping Centre, G74 1LL East Kilbride, East Kilbride, GB
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See what reviewers are saying
If there's one thing you can't beat it's good service, Amy at the ek store is a prime example of a fantastic employee. Her attitude in-store and over the phone is really hard to come by these days, wi... See more
Amy in EK H.Samuel was most helpful when i asked about replacing my son's GShock battery...she had the watch sent away to Casio and it was returned a week later.. excellent customer service and always... See more
“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined... See more
Company replied
Company details
About H.Samuel - East Kilbride
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit LR12 Centre West, East Kilbride Shopping Centre, G74 1LL, East Kilbride, East Kilbride, United Kingdom
- 01355239265
3.2
Average
19 reviews
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More or less destroyed my wedding…
More or less destroyed my wedding ring,all I wanted was it replated.this was a yellow gold ring with a hammered white gold outer ring.It came back and they plated the full ring white gold and polished out the hammered design,I was shocked when I saw it.they did try to return it back to what it was however as per an independent jewelry store they weakened the ring by doing this.The customer service is horrendous I am glad I will never use this shop again.
August 25, 2025
Unprompted review
Reply from H.Samuel - East Kilbride
Hi Brian, thanks for your feedback. I am sorry to hear you are unhappy with the service. Please give us a call on 08004581065 with your case reference 02698252. Kind regards Elaine
Amy in EK H.Samuel was most helpful…
Amy in EK H.Samuel was most helpful when i asked about replacing my son's GShock battery...she had the watch sent away to Casio and it was returned a week later.. excellent customer service and always service with a smile...all staff are very welcoming in EK store and would recommend a visit if you sre looking for any advice on jewelry
February 6, 2025
Unprompted review
If there's one thing you can't beat it's good service
If there's one thing you can't beat it's good service, Amy at the ek store is a prime example of a fantastic employee. Her attitude in-store and over the phone is really hard to come by these days, with a happy to help demeanour and gave a nice personal touch with remembering me as a customer and what I had ordered.An absolute credit to your business you'd be crazy to ever let go! People like this deserve this recognition and rewards 10/10
November 24, 2024
Unprompted review
things are ok about the products
things are ok about the products, the only complaint I have is your web page keep freezing on me.....
November 7, 2024
Unprompted review
Reply from H.Samuel - East Kilbride
Hi Lindsey,
Thank you for bringing your experience to our attention and i am sorry that you had issues with our website.
We have taken this on board and appreciate your feedback. If you need any assistance with making the purchase, please contact us on 0800 458 1065 (opt 3) where a colleague will be able to help you. Your case number is CS2553695.
Kind regards,
Beck
“Big thanks to Caroline the Store…
“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined the rest by far .
Caroline and Angela Welsh make an outstanding team and are both a credit to the company.
I can see the other staff in the shop have been trained to the high standards that this jewellery duo provide .
10 out of 10 from me
Keep up the great work
December 13, 2023
Unprompted review
Reply from H.Samuel - East Kilbride
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Why Not
They have Great Prices, fast delivery, and brilliant choices so why not?
July 8, 2023
Unprompted review
The customer service staff member at…
The customer service staff member at the East Kilbride H Samuels was so friendly and I had a great experience.
July 2, 2021
very good good service
June 26, 2021
Very helpful staff,know their stock…
Very helpful staff,know their stock well and friendly no pushy sales hence reason bought 3 items between us as gifts,will be back again to Olympia East Kilbride,Thanks ladies 👌
June 17, 2021
Staff were very helpful and pleasant would recommend it to friends
Staff were very helpful
June 11, 2021
Very helpful staff!
Very helpful staff!
No problem at all to adjust watch strap for gift!
Would certainly use shop again!
June 10, 2021
Purchased earrings in the store
Purchased earrings in the store. 2 ladies working and no real enthusiasm.or great customer service shown Considering I was the only customer in store . These were a gift for so.eone and I had to ask for a gift bag. It wasn't offered. When I got home the gift bag was old and stained and as I lifted the earring box out the bottom fell from it. Considering what I paid for the earrings the packaging was disgraceful
June 8, 2021
Friendly store staff
May 27, 2021
Quick and efficient
Quick, efficient service in replacing my watch battery with 1 year guarantee.
May 18, 2021
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