Janie was my server who was great. All the staff were friendly and easy to talk too, collection off watch was super easy and links were adjusted in shop, very welcoming and friendly. Highly recommend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My 10 year old grandaughter has been desperate to get her ears pierced for ages. Tried Samuels at Fort Kinnaird today and the staff were excellent. They completely put her at ease, and explained the... See more
I have bought creole gold earrings in January 2024. Paid £150 for them and one of the earrings bended almost snapped when I was taking them off. No happy with quality of this they are soo soft and cla... See more
Online told me collect today. After placing order advised "collect on Monday ", disappointing when I wanted it today. PHONED SHOP - THEY SAID " COLLECT TODAY" Website and collect process needs... See more
Company replied
Company details
About H.Samuel - Edinburgh 2
Written by the company
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 2, Fort Kinnaird, EH15 3RD, Edinburgh, Edinburgh, United Kingdom
- 01316695239
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff at Fort Kinnaird Edinburgh…
The staff at Fort Kinnaird Edinburgh were excellent. We were looking for wedding rings and they were very helpful in helping us to choose the right rings. We had to have our rings resized and they were back within a week. I would not have any quams about recommending them to anyone.
Warm welcome and sound advice
Warm welcome from staff on arrival. Only needed a battery for my watch but this was dealt with cheerfully and timeously by a young lady. She was also able to tell me about another {expensive} watch I had been wearing and which had some fault which would need attending to (very dear, alas, at £590+/-). Most satisfied with experience.
Good service
The assistant was very polite, friendly and professional. Gave very good advice without being overly pushy
I was served by a new sales rep and was…
I was served by a new sales rep and was offered the highest standard of customer service. The lady was respectful and nothing was too much trouble.
great service,very helpful and friendly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







