Poor quality jewellery for the price wouldn’t buy anything from them again. Spent hundreds on a necklace to find the rose gold tangles itself in knots and then stretches, my necklace dropped 5 cm in 8... See more
Company replied
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See what reviewers are saying
Lilly-Anna at H.Samuel, Fareham was extremely polite, professional and knowledgable when I visited the store yesterday. Thank you.
I haven't worn a watch in years and so had many questions the Manageress was very helpful and quick a happy to give me the answers and advice regarding the benefits to of their warranty. I also... See more
Company replied
H. Samuel Fareham is an outstanding store. My husband and I have visited the store 3 times in the last 12 months and received excellent service from Sarah every time. The purpose was to get wed... See more
Company details
About H.Samuel - Fareham
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
23 Westbury Square, PO16 0PB, Fareham, Fareham, United Kingdom
- 01329286489
4.7
Excellent
45 reviews
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Very thin and cheap looking
Very thin and cheap looking no way could a man wear this chain I wouldn’t even put this on a child don’t bother wasting your money and time
June 30, 2021
Reply from H.Samuel - Fareham
HI Maria thank you for taking the time to contact us and I am really sorry you were unhappy with the item if you can give us a call please with your order number on 0800 458 1065 Option 3 we can look into this for you - Many thanks Pamela
Happy, helpful and informed Staff @ Fareham
Having negotiated the 'right' direction to move through the (covid) shop floor from helpful staff I then proceeded to make my requests known! The lovely lady who served me was interested, polite and of great help. The two other staff were also involved (one for some input the other to take payment)and they were kind and fun (laughter while shopping how good is that) and the two reasons for shopping with were dealt with professionally and efficiently. I wouldn't hesitate in going back to this branch.
June 19, 2021
The customer service was excellent
The customer service was excellent, the only thing that let the experience down was the computer system.
The chap apologised over and over but it was beyond his control.
June 19, 2021
WATCH BATTERIES
We visited the shop to have batteries fitted to ,two watches.[These watches I cannot fit myself ] The assistant was able to both while we waited and took about 10minutes to do both. He explained about the guaranty
June 19, 2021
Very helpful assistant and very…
Very helpful assistant and very pleasant, nothing too much trouble.
June 17, 2021
Recently visited the Fareham store with…purchase ring
Recently visited the Fareham store with my daughter. She wanted a silver ring. We were served by Wayne the store manager. Wayne gave excellent very helpful customer service.He also pointed out the gorgeous silver necklace which was on offer saving £100. After my daughter chose a ring for her birthday we decided to have another look at the necklace.It's my 70th birthday shortly so we purchased the necklace for my birthday. Very friendly store and always very helpful.
June 17, 2021
enjoyed our visit to your Fareham…
enjoyed our visit to your Fareham branch, impressed by the product knowledge, professionalism, and , the friendly atmosphere in the branch. well done to all.
June 12, 2021
Great service happy staff will be going…
Great service happy staff will be going there again soon.
June 11, 2021
Excellent friendly service
Sarah was extremely helpful as she always is, she's always polite and always happy and smiling. Excellent customer service
June 11, 2021
This is a lovely shop in the arcade.
This is a lovely shop in the arcade at Fareham. It’s well laid out without being too imposing. The shop is filled with good merchandise and caters for customers with expensive tastes to those who like nice things at reasonable prices. It is designed with COVID very much in mind. The young lady made me feel very welcome and safe. The wallet clip I bought was just what I was after and are quite rare to find. Well done everyone and thank you.
June 5, 2021
I recently bought a new watch
I recently bought a new watch. There was a wide choice of different styles and a very helpful assistant on hand to help me try some on and make a final choice. Very pleased with the product and the service.
May 25, 2021
Repairs completed to two separate strap…
Repairs completed to two separate strap clasps, after having imported them as very hard to find. Still holding well.
May 24, 2021
Great Staff and excellent product
The staff were very friendly, helpful and engaged. All Covid safeguards were in place. We did not feel rushed and were able to see a variety of rings. Excellent service and product
May 18, 2021
Excellent service and knowledgeable…
Excellent service and knowledgeable staff who assisted me through the sales and return process.
May 18, 2021
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