Poor customer experience from start to finish. The service fell below basic standards. The staff member, Debbie, handled my query in a rude and unprofessional way. This is more concerning given... See more
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Location
Switch locationUnit B17, Glasgow Fort Shopping Centre, G33 5AL Glasgow, Glasgow Fort, GB
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See what reviewers are saying
After a last minute cancellation of a booked appointment to have my granddaughters ears pieced for her birthday within a different shop, we were advised H.Samuels did piercing. Within an hour of visit... See more
Casually looked at watches in store and they suggested one that was sold out but suited what I was looking for. Ordered online after reading some reviews and will collect in store. Nice and friendly c... See more
I cannot thank Debbie enough at H.Samuel Glasgow Fort. A few stones has came out of my eternity ring that had been purchased less that a year ago. I had lost the receipt. The ring was sent away to... See more
Company details
About H.Samuel - Glasgow 17
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit B17, Glasgow Fort Shopping Centre, G33 5AL, Glasgow, Glasgow Fort, United Kingdom
- 01417714042
3.2
Average
40 reviews
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Loyal customer, always my first choice
Welcomed in straight away and directed to what we were shopping for. The assistant was really helpful and didn’t rush us at all
June 11, 2021
Girl who served me was very helpful
June 8, 2021
The assistant was very helpful and was…
The assistant was very helpful and was first class in customer service.
Made to feel welcome and wouldn’t hesitate to visit the store next time to make a purchase.
June 3, 2021
Assistant very helpful and gave us…
Assistant very helpful and gave us plenty of time to browse and try on different rings before we made our purchase.
June 3, 2021
Great service
June 1, 2021
Excellent service friendly and…
Excellent service friendly and professional definitely shop again.
May 27, 2021
Love the watch great service
May 27, 2021
When I ordered it online it said pick…order late
When I ordered it online it said pick up from Sunday . So I ordered from branch not near my house but where I knew I would be on Sunday . Even though I hadn’t received email telling me it had arrived in store as I was in area I popped in . It didn’t arrive till a few days later so u had to go back again . Staff was lovely n not there fault,but it would have been nice to give an apology or explanation but nothing .
May 25, 2021
Excelent .assistant .really looked…
Excelent .assistant .really looked after me
With a watch wich i was getting engraved.will go back .thank you
May 25, 2021
Staff training needed
Staff member didn’t realised we had made an appointment even tho we told her that to get into the store in the first place
I felt the appointment was rushed and the prices for ring sizing were quite expensive. I was quoted £51 and told 3-5weeks for resizing even tho I bought the diamond ring from Hsamuel
I went into Glasgow arcade to the working jewellers and was quoted £35 and would take 5 working days
I felt the assistant wanted me to go elsewhere to have this done as they were extremely busy
It’s put me off returning to the store in the Glasgow fort .
May 25, 2021
Happy with purchase
Bracelet purchased as a gift which the recipient loved.
Friendly helpful staff at the fort branch
May 22, 2021
friendly staff good range of products
May 21, 2021
Thanks for your help.
I had to get my wedding ring cut off because my fingers were swelling due to arthritis. I went in to H. Samuel and explained this. The assistant and he helped me to get a new wedding band and lucky for me they had one in stock. He took his time helping me so I was able to get the best ring for me. Many thanks.
May 20, 2021
Staff were very friendly and helpful…
Staff were very friendly and helpful and fully aware and observing the covid guidelines.
May 18, 2021
Excellent customer safety on entry
Excellent customer safety on entry. Felt very much at ease when buying our purchase. First class customer service. Very happy shopping experience.
May 13, 2021
Great communication
Great communication when workshop closed due to pandemic so I was reassured that you hadn’t lost my watch.
May 13, 2021
Friendly and helpful staff
The staff at the store were so friendly and very helpful, assisted me with what I was looking for.
May 12, 2021
Very happy with service provided
Very happy with service provided, kept up to date with progress frequently. Staff within the Fort store in Glasgow are professional, polite and very helpful
May 11, 2021
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