H.Samuel - Glasgow Reviews 

49
TrustScore 4.5 out of 5

4.7

44 St Enochs Centre, G1 4BW Glasgow, Glasgow St Enochs, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent range and fantastic service from Harry at the St Enoch, Glasgow branch. He was patient, letting me try on one item after another until I found what I liked. No pressure or hurrying along.... See more

Rated 1 out of 5 stars

Awful experience with H Samuel St Enoch Glasgow. They offered me 2 free rhodium platings due to miss selling me what I thought was a platinum engagement and wedding band. Turns out engagement ring was... See more

Company replied

Rated 5 out of 5 stars

Recently went to the Glasgow store in st Enoch centre with my daughter who was looking for a watch for her 17th birthday. The staff were fantastic and very attentive, I hate walking into stores and n... See more

Rated 5 out of 5 stars

Recently my wife and I visited the Samuel store in St Enoch centre Glasgow. We ended up purchasing two items at a good price. The service we received from the staff, particularly the manager was exce... See more


Company details

  1. Jewelry Store
  2. Ear-Piercing Service
  3. Jewelry Repair Service
  4. Watch Repair Service
  5. Watch Store

About H.Samuel - Glasgow

Written by the company

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Contact info

  • 44 St Enochs Centre, G1 4BW, Glasgow, Glasgow St Enochs, United Kingdom

  • 01412215789

4.7

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(49)

1,672 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

my order was in before said date which…

my order was in before said date which was good 😃 the staff were very friendly and advised me on returns and refunds should my item not be up to standard could not be happier with my purchase and will definitely be going back

May 18, 2021
Rated 1 out of 5 stars

Crap service but got the job done

Got in after waiting 10 minutes which was totally fine given the current situation. Once we got in, 2 other customers were served before us. We wanted a mens wedding ring and were told to wait for an sales person. That person ended up serving someone else. Finally a woman came over very abruptly and showed the ring without speaking. It was very weird and awkward, she didnt speak and in turn I had to had ask about sizes and availability. The ring size was correct but the lady was very awkward with us. I didn't enjoy the experience and it was something my fiance and I were looking forward too as part of our wedding planning. I wish I had bought online, complete waste of time coming into store.

May 13, 2021
H.Samuel - Glasgow logo

Reply from H.Samuel - Glasgow

Hi thank you for taking the time to contact us and let us know of your experience I am really sorry to hear that we did not sparkle for you when you visited one of our stores so that we can review this for you can you please give us a call on 0800 458 1065 Option 3 - Many thanks Pamela

Rated 5 out of 5 stars

H.Samuel,once again were great and excelled themselves

On entering store very impressed by the social distance and the way staff dealt with it from hand sanitising to serving me.I was in for some items to send over to Australia for grandaughter also first commuion gift.The first commnion watch was i purchased was well recieved by parents of the boy,they passed comments on it as no one had ever seen this before me included.So H Samuels deserve the 5 star rating and more.Man who served me was very plesant and helpful,had a smile always and nothing was any bother to him.

May 12, 2021
Rated 1 out of 5 stars

I received my item in a damaged box and…

I received my item in a damaged box and the shop was of no help

May 11, 2021
H.Samuel - Glasgow logo

Reply from H.Samuel - Glasgow

Hello there, OH NO! Thank you for bring this to our attention! I am so sorry that your order was delivered not pristine. I can see that one of my colleagues has spoken to you about this and this has now been resolved. Thank you for providing this feedback! I will pass this on for you. Regards Luke

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look