Order number: 813107042 Ordered g shock casio, selected store to collect it. When I went to collect it was veery disappointed the lady behind the till took the watch out of the box and gav... See more
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I took two silver bracelets in for cleaning Ivim made an excellent job of them. They look brand new. Thankyou so much. I always find the staff in HS center of Gloucester very friendly and helpful... See more
It was the worst experience ever in my life. I had a 60cm necklace clasp broken. Needed to repair. 13/04/2023 was the date my husband took my necklace to the shop to get repair . I went to take it b... See more
Company replied
Easy to order and navigate
Company details
About H.Samuel - Gloucester 1
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
1-3 Southgate Street, GL1 1TG, Gloucester, Gloucester, United Kingdom
- 01452520826
4.1
Great
14 reviews
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The watch was in poor condition
Order number: 813107042
Ordered g shock casio, selected store to collect it.
When I went to collect it was veery disappointed the lady behind the till took the watch out of the box and gave it into my hands. (Usually I think this is not the way it should be handed over but anyway). The watch was obviously used one with lots of finger prints and dirt on the glass and case also there was a scratch as well! They tried to pretend it’s a brand new one!
I think the fault maybe not in the staff of the shop but overall definitely not happy with my experience.
They made a new order so I am waiting to see what’s going to be the second try.
P.S. the second attempt everything looks how it should be
November 18, 2025
Unprompted review
Reply from H.Samuel - Gloucester 1
Hi, We appreciate you bringing this to our attention. We're sorry your order wasn't the new item you expected and for the condition it was in when you received it. We've made a note of your experience and are looking into it. We hope the second order meets your expectations. Kind Regards Danielle
Gloucester store
I have been buying watches at this Gloucester store for a few years now and all the staff (Clare, Sharon, Ivim and Lucy) are all very efficient and knowledgeable people. Nothing is too much trouble. I collect watches and if they don't have the watch I am looking for in store they will always get me the watch from another store. They are very personable and I usually have a chat when I'm in and find out about new watches coming in to store I don't know about. Always nice to see excellent customer service in action.
May 20, 2025
Unprompted review
The staff in Gloucester Centre HS SPARKLE!!!!
I took two silver bracelets in for cleaning Ivim made an excellent job of them. They look brand new. Thankyou so much. I always find the staff in HS center of Gloucester very friendly and helpful. Pam Wood
June 3, 2024
Unprompted review
Easy to order and navigate
April 13, 2024
Unprompted review
Easy to navigate website
Easy to navigate website.
Good discount opportunities
March 25, 2024
Unprompted review
Be careful
It was the worst experience ever in my life. I had a 60cm necklace clasp broken. Needed to repair. 13/04/2023 was the date my husband took my necklace to the shop to get repair . I went to take it back myself after the shop called me to collect it. after got back home, when I put it on again, just felt something is wrong and so weird. Because I have been wearing this for so many years and with my jade on. I found my jade is not at the same place and made me felt so uncomfortable. Then I measured it and it’s not even have 47cm left.9 which was 60cm before repairing it is 13cm short than it was. I thought that I would be fine to live on like this.
But I wear my jade necklace everyday. It just makes me feel so sick when I think about it. I don’t know what can I do with it… Because I didn’t check straight way when I got this back. but how would I think of that they are not honest. I don’t normally write a review. But here just want to let you all know. If you see this review, Be careful before you make decision to get into this shop!!! Why did I write the review so late? As I said above! It makes me sick every time when I think of this. And write to let people know the same thing not happen to you!
September 25, 2023
Unprompted review
Reply from H.Samuel - Gloucester 1
Hi Ailan,
Thank you for contacting us and I am sorry that you have concerns regarding your chain, that had been collected from repair.
We will be more than happy to discuss this with you, if you would like to give us a call on 0800 458 1065 (option 3). Please have your repair number to hand. Your case number is CS2341063.
Kind regards,
Beck
Camilia bracelet
Staff in the shop were very unhelpful, did not even offer to help with my order and told me to go away and ring customer services, this has put me off to ever go into the shop again😠😠😠😠😠😠
I rang customer services and they were very helpful and solved the matter straight away and within couple of days i got my order free of charge delivered
June 17, 2021
Very good Covid secure measures in…
Very good Covid secure measures in place and I was served by an extremely friendly, helpful and efficient assistant.
May 18, 2021
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