I bought my Grandaughter a Disney Peter Pan clock. Hartlepool Middleton Grange The service we received was outstanding friendly and would definatly buy again from H Samuel’s. Because of Gary and Eliot... See more
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Member of staff was very helpfull but had to wait quite a while to be served otherwise would have been more stars
Company replied
Hi you did brilliant thank you will buy off you again.
Just been in the hartlpool shop wonderful staff very friendly and nicola wonderful she was good at her job take my hat off to nicola spot on she was good at her job wonderful bracelet well happy 😊😊
Company details
About H.Samuel - Hartlepool
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
178 The Shopping Centre, TS24 7RR, Hartlepool, Hartlepool, United Kingdom
- 01429260765
4.7
Excellent
28 reviews
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Excellent service
Excellent customer service from all of the staff. Very friendly and gave me their honest opinion when I was asking about a watch for myself. Didn't feel pressured into buying at all and was given time to browse. Will definitely be back. Thank you!
May 13, 2021
Great experience
The 2 ladies who helped me with my purchase where brilliant, very professional and welcoming.
May 13, 2021
Fantastic customer service and very nice
May 12, 2021
Served by a helpful & cheerful member…
Served by a helpful & cheerful member of staff. Nothing was too much trouble.
May 11, 2021
Cant praise the assistant enough
Cant praise the assistant enough , very helpful and patient in my selection of a ladies watch for my wife's birthday 😁👍
May 11, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Member of staff was very helpfull but…
Member of staff was very helpfull but had to wait quite a while to be served otherwise would have been more stars
May 11, 2021
Reply from H.Samuel - Hartlepool
Hello there, OH NO! Thank you for bring this to our attention. I am pleased to hear you had a good experience in store, however I am so sorry that you had to wait awhile, We are still following government guidelines, which still restrict the amount of customers in store at one time, which may lead to a slight delay in getting served, however I will pass this feedback on for you, and see how we can improve this for the future. Regards Luke
Ring shopping
Assistant in store was very helpful when picking my engagement ring. My finger was properly measured and I was able to try many different style's of engagement rings within our price range. Although the ring was not purchased on the day my partner was able to order it online following our experience in store
May 6, 2021
Brilliant service.
May 4, 2021
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