I had bought a necklace extender but when I went to use it I couldn't work out how to attach it to my necklace as it only had 1 clip. I went into Hastings store to ask someone to help. sally was the f... See more
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Location
Switch locationKings Walk, Priory Meadows Shopping Centre, TN34 1PH Hastings, Hastings, GB
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See what reviewers are saying
Very helpful and friendly, excellent service, very satisfied. Thank you Kerrie
So easy to order,
Very helpful staff and pleasant environment, unfortunately the clasp on the chain is difficult to open and Samuels could not provide me with a link to adapt the chain to my pendant
Company replied
Company details
About H.Samuel - Hastings
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Kings Walk, Priory Meadows Shopping Centre, TN34 1PH, Hastings, Hastings, United Kingdom
- 01424426112
4.4
Excellent
24 reviews
No recent history of asking for reviews
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bad customer service
I had bought a necklace extender but when I went to use it I couldn't work out how to attach it to my necklace as it only had 1 clip. I went into Hastings store to ask someone to help. sally was the first person I spoke to she was very helpful but she also couldn't see how to use both part she called over her supervisor Justin but he was very unhelpful everything that I or sally suggested he went no. so in the end I went to pandora were the necklace had been bought for me. they were so helpful and sold we a clip that I could attach both pieces of the extension to my necklace If I had only been served by Justin I don't think I would shop in H Samuel again I paid £50 for a necklace extender that I could not use and he was no help what so ever.
August 9, 2023
Unprompted review
Reply from H.Samuel - Hastings
Hi Mrs Waters,
Thank you for contacting us and I thank you for your feedback.
We would like to better understand what had happened and would like the opportunity to discuss this with you. If you can please give us a call on 0800 458 1065 (option 3). Your case number is CS2332424.
Kind regards,
Beck
Very helpful and friendly
Very helpful and friendly, excellent service, very satisfied. Thank you Kerrie
February 25, 2023
Unprompted review
Great service from all the staff
Great service from all the staff, very welcoming. One of the workers called Chelsea was very helpful and polite. Had all the answers to my questions. Unfortunately Chelsea didn’t have a name badge so I did have to ask what her name was. Such a Lovely young lady.
December 10, 2021
Unprompted review
Good service.
July 1, 2021
Really helpful staff
The lady that served me in the shop tanisha, was really really helpful, as it was my first time buying and wearing a watch so I was pretty clueless but she helped me pick out the right and best one for me and my wrist.
June 30, 2021
Very helpful and patient staff
Very helpful and patient staff whilst choosing a gift. Clean and tidy store.
June 19, 2021
Excellent service xx
June 17, 2021
Just asked for some advice which was…
Just asked for some advice which was duly given by a polite sales assistant.
June 17, 2021
Excellent services from the get go
Excellent services from the get go. Professional and down to earth. 10/10
June 5, 2021
Fantastic customer service
June 3, 2021
Not great
Went to the Harrow branch in St. Anns. Staff are not very helpful at all and treat customer service as a chore.
May 26, 2021
Hastings store brilliant service
Hastings store
Always brilliant service. Was served by Lucy great member of staff always willing to help and more. Excellent staff excellent staff
May 26, 2021
Extremely helpful
The lady who helped me Lucy, was amazing. She was so chatty and made me feel right at home in the store.
May 13, 2021
Purchased a watch
Lovely young lady buy the name of Lucy i belive? Fantastic customer service. Happy to spend the time with me looking for a new watch.. can not praise her highly enough!. Will definitely be back again for another watch purchase but this time for my partner.
May 13, 2021
Nice helpful staff
May 11, 2021
Helpful with a difficult customer
Staff were wonderful, helpful and very pleasant. Helped me choose the right chain from the wide selection without any impatience or complaint, even though I was a difficult customer who struggles making choices
May 11, 2021
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