Marcus was fantastic, as was the female sales colleague. Confident to purchase here anytime. They need a new carpet and store upgrade. Work needs to look good to sell more.
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Would not recommend! My partner brought my engagement ring from them. One of the stones fell out within 7 months of having it. To start with, the Ipswich shop refused to fix it and said it was accide... See more
Company replied
Suuuuuperb, very happy with the website and hopefully the ring when I pick it up ! 😉
Staff very friendly and helpful. Thrilled with my purchase.
Company details
About H.Samuel - Ipswich
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
5-5A Westgate Street, IP1 3DR, Ipswich, Ipswich, United Kingdom
- 01473252524
2.9
Average
23 reviews
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Would not recommend! Changed engagement ring when fixing it!
Would not recommend!
My partner brought my engagement ring from them. One of the stones fell out within 7 months of having it. To start with, the Ipswich shop refused to fix it and said it was accidental damage (I was incredibly careful with it and took it off to shower etc.) Eventually, the online customer service said it could be fixed under warranty. Then it was sent off (took ages to be fixed) and then it came back a different ring. I had three stones in my ring (All amethyst) the two small stones were changed. I was heartbroken. There was no communication, no checking it was ok. No mention when it was collected, almost like hopeful I wouldn't notice. We were given a £100 store credit as an apology, not sure how that helps as doesn't make me want to shop there again.
September 6, 2025
Unprompted review
Reply from H.Samuel - Ipswich
Hi, We are very sorry to hear about the issues you experienced with your engagement ring and the repair process. We appreciate you sharing this feedback, and we will be reviewing your concerns with our team to prevent similar situations. Kind Regards Danielle
Rings !
Suuuuuperb, very happy with the website and hopefully the ring when I pick it up ! 😉
September 3, 2024
Unprompted review
Very easy to order what I wanted thanks…
Very easy to order what I wanted thanks Baz
June 13, 2024
Unprompted review
Marcus was fantastic
Marcus was fantastic, as was the female sales colleague. Confident to purchase here anytime.
They need a new carpet and store upgrade. Work needs to look good to sell more.
January 19, 2024
Unprompted review
Reply from H.Samuel - Ipswich
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Very good company
October 28, 2023
Unprompted review
Reply from H.Samuel - Ipswich
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
I took my 15 year old daughter into the…
I took my 15 year old daughter into the Ipswich branch to have a second piercing in her ears. Sadly, the piercing was done really badly.
The ears were pierced unevenly and one of the piercings was only 1mm away from her existing piercing. It would have been impossible for her to wear two earrings in that ear and impossible to wear two studs even in the other.
The woman who did the piercing was lovely but I would strongly advise not to have ears pierced in this establishment.
July 12, 2023
Unprompted review
Reply from H.Samuel - Ipswich
Hi Rebecca,
Thank you for contacting us and I am disappointed to learn of your daughter's experience.
Please give us a call on 0800 458 1065 (option 3), we would like the opportunity to discuss this further with you, to better understand what had happened. Your case number is CS2301234.
Kind regards,
Beck
Great shop to purchase from
Staff very friendly and helpful. Thrilled with my purchase.
May 6, 2023
Unprompted review
Ever since my Daughter lost money…
Ever since my Daughter lost money buying a Disney ring from H samuel they denied the refund was paid anyone one think twice buying online as my daughter lots over £110.00.Avoid Avoid!!!!
December 13, 2021
Unprompted review
Reply from H.Samuel - Ipswich
Hello Paul, Thank you for taking the time to write this review! I am so sorry that your daughter seems to be having trouble was an order/refund. We would like to look into this further, so could your daughter please call the resolution team on 0800 458 1065 option 3 and quote 01811441, and we will be more than happy to discuss this with her. Kind regards Luke
The member off staff who served me was…
The member off staff who served me was polite ,very helpful and pleasant....top marks to her+++++
June 23, 2021
Would visit again x
Fantastic experience friendly service helpful people good prices and good quality x
June 23, 2021
Excellent customer service
Excellent customer service, would shop there again.
Very pleased with my silver chain.
June 11, 2021
Very good service
Served by a lovely young lady who was very helpful. It took me a while to pick the watch that I wanted as so many to choose from. She was very patient and informative would recommend
June 6, 2021
Gift card
Website was easy to use. Had a good variety of gift cards to celebrate different occasions. My gift card turned up very quickly and on the delivery date that was given.
June 3, 2021
Special occasion
We’re really friendly and helpful and not pushy which put us at ease when my fiancé now chose her ring
May 27, 2021
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