Two members of staff were attending to a single gentleman, and when we asked for assistance, we were told they were serving that one customer. When an assistant eventually came over, she appeared mise... See more
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Location
Switch location35 High Street, Newport, PO30 1SR Isle of Wight, Isle Of Wight, GB
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I purchased a watch online during a sale. The delivery to store took a few days but I was notified when it was ready for collection and this was within the estimated time as stated. The young lady i... See more
I was looked after by Mel who was very helpful when I was looking to buy a pair of earrings and she helped me on my choice, which I was very grateful :)
The staff were very helpful helping me choose a watch for my Mums birthday. They also explained the after care. An all round pleasant experience.
Company details
About H.Samuel - Isle of Wight
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
35 High Street, Newport, PO30 1SR, Isle of Wight, Isle Of Wight, United Kingdom
- 01983821845
2.0
Poor
13 reviews
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Isle of Wight
Two members of staff were attending to a single gentleman, and when we asked for assistance, we were told they were serving that one customer. When an assistant eventually came over, she appeared miserable and unpleasant, and at times was quite rude, repeatedly saying the same things. While we understand that our purchase was just over £400, we believe that every customer should be treated with professionalism and respect, regardless of the amount they spend.
August 15, 2025
Unprompted review
Reply from H.Samuel - Isle of Wight
Hi Mandy, thanks for your feedback. Please give us a call on 08004581065bwith your case reference 02682329. Kind regards Elaine
Avoid at all costs.
Sold a wedding set of white gold cluster ring. Twice in 18 months, a stone has come out. Hsamuel have the audacity to say this happens often and wish to charge £120 for the privilege of repairing their shoddy quality jewellery. Absolutely appalling customer service. The manager from the store advised this is a common problem with their cluster rings - avoid at all costs.
September 21, 2024
Unprompted review
Reply from H.Samuel - Isle of Wight
Hi Kim,
Thank you for contacting us and I am sorry to learn there is an issue with your wedding ring set, I can understand this must be disappointing for you.
If you can please give us a call on 0800 458 1065 (option 3), we will be happy to look into this matter for you. Your case number is CS2544148.
Kind regards,
Beck
One female staff member is very helpful…
One female staff member is very helpful and pleasant, the other female assistant is very unpleasant and arrogant. I will never use that shop again because of her attitude.
January 1, 2022
Unprompted review
Reply from H.Samuel - Isle of Wight
Hello Lionel, Thank you for taking the time to provide feedback on your service. I am so sorry that one of the staff member in store was not helpful and you was not happy with their service, I will pass the helpful feedback onto the store manager so they can investigate.
However I am so pleased that one of the staff members were able to make your experience better and I hope that they were able to deal with your query. Kind regards Luke
They were very helpful and a very good…
They were very helpful and a very good service . Excellent.
June 19, 2021
Helpful staff
Very helpful lady changed my watch battery (after such a long wait (all due to lockdown) just to get it changed!). Thank you. David.
June 17, 2021
Feedback
I was looked after by Mel who was very helpful when I was looking to buy a pair of earrings and she helped me on my choice, which I was very grateful :)
May 27, 2021
Excellent service
Excellent service, Could be more helpful. Absolutely love my purchase. Highly recommend.
May 11, 2021
Great service.
I purchased a watch online during a sale.
The delivery to store took a few days but I was notified when it was ready for collection and this was within the estimated time as stated.
The young lady in the store was very polite and professional. I would use H. Samuel again for this type of purchase in the future.
May 11, 2021
Excellent friendly service and helpful…
Excellent friendly service and helpful staff.
Thank you.
D Russell
May 11, 2021
Customer service was excellent
Customer service was excellent, very quick delivery of item
May 6, 2021
Watch
The staff were very helpful helping me choose a watch for my Mums birthday. They also explained the after care. An all round pleasant experience.
May 4, 2021
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