I bought a £299 white/yellow gold from the Leeds City Centre branch in 2024 and after a few weeks the clasp snapped. Took it back to the shop with proof of payment but was told that I had snapped the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service! My fiancé and I went a couple of days ago to the Leeds Briggate shop to look for wedding rings. Ella (Gabriella) showed us all options available after we advised our preference... See more
From start to finish our visit to the Leeds store was perfect. We were nervous entering to have our ears pierced but Meg put us at ease and made the whole experience more pleasurable. She was friendly... See more
Would just like to thank Izzy at the leeds Briggate store so so much, as I was buying an engagement ring for my girlfriend to propose in New York! Izzy was amazing from the very start putting... See more
Company details
About H.Samuel - Leeds
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
54-55 Briggate, LS1 6AS, Leeds, Leeds Briggate, United Kingdom
- 01132453392
3.6
Average
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy experience
Very happy experience, assistant was very helpful, chatter and pleasant.
May 28, 2021
Excellent service from Lydia
Excellent service from Lydia. Thank you. I wanted to view a few necklaces that my granddaughter had listed from the internet and for me to choose one. Her birthday was on Monday and she is overjoyed with the fantastic necklace. Yes, H Samuels and Lydia C did sparkle.
May 27, 2021
Michelle was very helpful
Michelle was very helpful, she understood what i was talking and looking for. She is a professional and very friendly.
May 19, 2021
Excellent service
May 19, 2021
Excellent service
May 19, 2021
Excellent!
Excellent!! Great some great help vinding a necklace from a lovely staff member.
May 18, 2021
Service friendly and extremely helpful…
Service friendly and extremely helpful and flexible. I selected the perfect replacement wristwatch strap and went back to collect as fitted in a short time. Been delighted with the result
May 13, 2021
The assistant was so helpful and nice…
The assistant was so helpful and nice and helped me choose the watch that I wanted and fitted perfectly
May 11, 2021
Everything perfect!
May 11, 2021
Very friendly and helpful assistant.
May 11, 2021
Delivered quickly and no complaints…
Delivered quickly and no complaints about customer service. Only 4 stars because the ring has a tiny ultimately unnoticeable scratch.
May 6, 2021
Great service and great price!
May 6, 2021
Lovely staff
Lovely staff, very patient, helpful and understanding ; good covid-19 precautions in place at store. An over all plesent experience
May 4, 2021
Good support from staff in deciding…
Good support from staff in deciding which wrist watch to get
May 4, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.