My husband and I took a Citizen watch bracelet, which we had purchased online, into the shop in Luton. The bracelet was obviously faulty, as the link pins kept falling out. We spoke to Gemma, the Sale... See more
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I had an issue with a watch and took it back to the Luton store. They went out of their way to be friendly helpful and kind. It turned out to be just the battery which had gone flat in just 6 months.... See more
Good service
Good customer service from the young lady who served me
Company details
About H.Samuel - Luton
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
53 The Mall, LU1 2TD, Luton, Luton, United Kingdom
- 01582726038
4.6
Excellent
17 reviews
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Excellent Service
My husband and I took a Citizen watch bracelet, which we had purchased online, into the shop in Luton. The bracelet was obviously faulty, as the link pins kept falling out. We spoke to Gemma, the Sales Assistant, who couldn’t have been more pleasant or helpful and resolved the problem straight away and to our complete satisfaction. Many thanks Gemma.
October 16, 2025
Unprompted review
Nice people and good service
I had an issue with a watch and took it back to the Luton store. They went out of their way to be friendly helpful and kind. It turned out to be just the battery which had gone flat in just 6 months. I was expecting it to need repairing. They changed the battery free of charge.
September 14, 2021
Unprompted review
Perfect service
June 30, 2021
Lovely piece of jewellery
Lovely, friendly customer service, nice range of jewellery to choose from. Pleased with purchase which was on a special offer
June 30, 2021
Over the moon
Very helpful pleasent staff absolutely brilliant thank you so much for your help
June 19, 2021
Last purchase
June 5, 2021
The staff was very lovely and friendly!
May 20, 2021
Great service thankyou.
May 19, 2021
Excellent service
May 11, 2021
Very good quality watches for me and…
Very good quality watches for me and the misses. Proper customer service too.
May 11, 2021
Good customer service
Good customer service. Friendly. Welcoming. Helped out when I had queries.
May 4, 2021
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