Ease of ordering but very disappointed I cannot collect same day but have to wait 6 days! Click and collect should be sooner!! (This was a prompted review after online purchase from H.Samuel website... See more
Company replied
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See what reviewers are saying
I took my daughter in to H Samuel in Newton Abbot to have her second ear piercing. Super friendly and helpful staff. Ian was great from the start and very knowledgeable about piercing placement and a... See more
After collecting my rings that have just been repaired and rhodium plated beautifully , my husband spotted a bracelet that he really liked . We were served by the lovely Linda who was more than happy... See more
Bought a watch, 3 day's ago, was told could bring it back, exchange it or full refund. Basically my wife was told it had been worn... Of course it had, I'd tried it on in the shop before purchasing... See more
Company replied
Company details
About H.Samuel - Newton Abbot
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
1 Market Walk, TQ12 2RX, Newton Abbot, Newton Abbot, United Kingdom
- 01626333827
4.4
Excellent
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Looked in store
Looked in store, price checked online and found what I wanted to be the best price, also got 10% off for signing up to marketing, very pleased!
February 15, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went into Newton Abbot today
Went into Newton Abbot today, 14th Jan, to ask about getting my Dad’s wedding ring altered.
Waited 30 minutes to be served and in the end we walked out!
January 14, 2024
Unprompted review
Reply from H.Samuel - Newton Abbot
Thank you for sharing your feedback. We are disappointed to learn that your experience didn’t match your expectations. Please contact us on 0800 458 1065 Option 3 with reference CS2421729 if you wish to discuss this further - Kind Regards Pamela
Linda was welcoming
Linda was welcoming, helpful & not pushy. Phoned to let me know when the product was in stock. Many thanks
August 18, 2023
Unprompted review
Reply from H.Samuel - Newton Abbot
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Excellent service very helpful…
Excellent service very helpful explained everything differently would recommend
August 26, 2023
Unprompted review
Great service
Visited H Samuels today with my twin girls who had their ears pierced. I was very happy with the whole process. Vicky and her colleagues were great with the girls putting them at ease. The care and attention was excellent ensuring both the girls and I as their mum was happy with each step. Their cleanliness and professional service was brilliant. Thank you again.
July 28, 2023
Unprompted review
Very good service
June 25, 2021
Very helpful staff polite and courteous…
Very helpful staff polite and courteous high recommended
June 25, 2021
Friendly staff
Friendly staff, very helpful, good selection of watches, pleased with purchase.
June 19, 2021
Very quick and friendly service.
June 17, 2021
Super staff and very friendly!!
June 11, 2021
Not the best customer service…
Not the best customer service experience. Was made to feel unwelcome and told not to touch anything in store due to covid. Then the sales assistant handled my earnings?!?
I was followed around the store being watched which made me feel uncomfortable.
May 28, 2021
Very helpful service
Very helpful service, will definitely go back again, really pleased with our purchase.
May 20, 2021
New better watch for old
I was very impressed when entering your Newton Abbot shop, masks were required, there was anti viral spray and hand towels plus a qeuing system. It didnt take long. I went in to get an expensive watch repaired but was advised by two members of staff that it would cost a considerable amount and mine was about ten years old. I was given advice on new drive systems and because the Service was excellent I bought a Citizen Eco drive.
May 18, 2021
Good friendly service
May 18, 2021
Good find
Looking for a present and found it with the help of a very efficient member of your team in Newton Abbot, Devon. Thank you very much as this saved me many hours tramping around shops!!!. Well done. Excellent service and customer highly satisfied.
May 11, 2021
Great service for a great wrist watch.
May 6, 2021
The watches we purchased were of good…
The watches we purchased were of good quality but the service was very slow. There was nowhere to sit down and wait and the experience was rather tiresome. We will think twice about shopping there again. Sorry.
May 4, 2021
Reply from H.Samuel - Newton Abbot
Hello Susan, OH NO! Thank you for bring this to our attention! I am glad you love the watches you purchased, however I am so sorry that you feel the service was slow and not up to standards. At this current time with are still following government guidelines, and still working with reduced staff, which may slow things down, but we are hoping that in the next couple of weeks when the restriction are lifted again we can get more staff in and speed things up. But thank you for the feedback and the time taken. Regards Luke
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