I was delighted with the service I received from VIcoria and her manager. I bought a pair of gold hoop earrings and unfortunately the clasp was not secure. The problem was I was unable to find my rece... See more
Location
Switch location8-10 Wood Street, Grosvenor Centre, NN1 2ED Northampton, Northampton, GB
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Got quite a shirty call from someone in store telling me something had arrived. They seemed angry that I couldn't give them a time and date on the spot to come and pick it up. The woman was quite rude... See more
Company replied
I visited & purchased twice in a month and was very impressed overall with the excellent customer service friendliness and product knowledge of staff.
Brilliant customer service at H. Samuel in Northampton shopping center. Very knowledgeable about everything in store. Would definitely recommend.
Company details
About H.Samuel - Northampton 8
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
8-10 Wood Street, Grosvenor Centre, NN1 2ED, Northampton, Northampton, United Kingdom
- 01604230294
4.1
Great
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I was delighted with the service I…
I was delighted with the service I received from VIcoria and her manager. I bought a pair of gold hoop earrings and unfortunately the clasp was not secure. The problem was I was unable to find my receipt!, However, after they discussed the issue, they replaced my lovely earrings! Victoria was a pleasure to deal with and I am very pleased indeed. Thank you.
February 23, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lost my custom
Braclet marked up as £99 wanted to buy told sorry priced up wrong should be £300 cannot have it
November 28, 2021
Unprompted review
Reply from H.Samuel - Northampton 8
Hello Donald, OH NO! Thank you for bring this to our attention! I am so sorry that there has been some confusion about the price of the bracelet. So we can look into this further please contact us on 0800 458 1065 option 3 and quote 01797272, and we will be more than happy to discuss this. Kind regards Luke
Brilliant customer service at H
Brilliant customer service at H. Samuel in Northampton shopping center. Very knowledgeable about everything in store. Would definitely recommend.
July 6, 2021
Got quite a shirty call from someone in…
Got quite a shirty call from someone in store telling me something had arrived. They seemed angry that I couldn't give them a time and date on the spot to come and pick it up. The woman was quite rude.
July 2, 2021
Reply from H.Samuel - Northampton 8
HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if you can give us a call please with the details on 0800 458 1065 Option 3 we can look into this for you - Many thanks Pamela
I visited & purchased twice in a month…
I visited & purchased twice in a month and was very impressed overall with the excellent customer service friendliness and product knowledge of staff.
June 25, 2021
Excellent service.
From entering the shop to ordering my item, the whole experience & service was very good. Would definitely recommend this H.Samuel store.
May 11, 2021
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