We had a fantastic experience today with Bella at your Reading Oracle store. I had booked online for my daughter to have her thirds pierced, but then I wanted to get my seconds done and my... See more
Location
Switch location14, Holly Brook Mall, The Oracle Centre, RG1 2AQ Reading, Reading Oracle, GB
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We came in for a man’s wedding band and Ellen treated us so well. She was professional and warm and incredibly knowledgeable. She was very patient and made sure we got exactly what we were looking for... See more
Worst online experience. Ordered something they haven't delivered yet eventhough they promised a delivery date. They only looked at the order when I asked them to do so. Customer service is rubbish, t... See more
Company replied
Amazing offers on watches and have wide variety to choose from. Hassle free experience in online purchase as well as collection from store.
Company details
About H.Samuel - Reading
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
14, Holly Brook Mall, The Oracle Centre, RG1 2AQ, Reading, Reading Oracle, United Kingdom
- 01189719023
4.7
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A little more care.
I had a repair carried out and whilst there, my wife saw a matching necklace and bracelet set she liked.
Repair fine to the fastener on a curb chain and the St Christopher was also polished. However, they kept the old fastener which they will obviously add to their scrap and make more money from it!
Regarding the set for my wife, this was a four figure item originaly priced, reduced in a sale. It was in a nice box. The box had a sticky lable on the outside of the box lid. It was unsightly and in attempting to remove it at home the box lid got damaged as the lable was exceptionally sticky!
The necklace and chain were also put back in the box, after my wife tried them on, twisted.
More attention to detail required.
Five stars would have been awarded otherwise as the staff were friendly and helpful.
May 13, 2021
Great value, great service, great jewellers!
Was looking for a watch and found exactly what I was looking for. Was even luckier as the shop was having a sale with an additional 20% off! Excellent bargain! Got myself a superb Citizen SS chronograph men's watch. The customer service was great and I left the shop feeling overjoyed. Definitely would recommend this jewellers. VERY happy customer.
May 11, 2021
I had a very good experience at this store
I had a very good experience at this store, I have left happy and satisfied because the ladies working there took their time to help me purchase what I needed. I would recommend this store to anyone. Thank you 😊
May 11, 2021
Helpful and friendly service
Helpful and friendly service. I got two very beautiful Stirling silver chains, one for under £10 and the second for under £15. A lovely selection and they even polished the chains for me.
May 4, 2021
Good staff and service
Service received by us was very good.
Made me buy another watch the same day.
May 4, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Upset and disappointed
Unfortunately the only thing delivered to me was an empty box. This was now a week ago and although my husband bought and paid for the ring.I still do not have it. I have been promised by various members of your team that it is being investigated. Meanwhile my 60th birthday has arrived and gone and I don't have my ring, or any sign that this will change. I am left feeling very upset and very disappointed in your service
May 4, 2021
Reply from H.Samuel - Reading
Hello Pauline, Thank you for taking the time to write this review! I am so sorry that your order was delivered and the item was not in the box. I can see that under case 01653822, my colleague has been in contact with you, and this seems like it is being sorted with a store. I will email her to give you a call with an update. Regards Luke
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