Greeted and attended to in a very courteous manner by a lady named Karen. I went in to get get 3 new batteries for wrist watches. This was dealt with and I was told one watch battery still had life in... See more
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Was served by Karen a few weeks ago when faced with the problem she seemed rude and unhelpful, however I went in a few days later and was served by a young polite blonde haired girl who helped me out... See more
Company replied
The young lady that served me was extremely helpful . My necklace had broken whileci was out and i went in to get another one . I wanted the same length and she very kindly measured it for me. Then go... See more
We were getting rings for Ruby anniversary. The lady in the shop was excellent and helpful. She even allowed me to try the rings I wanted that she wore as my size wasn't available. I thought that was... See more
Company details
About H.Samuel - Redhill
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 21, The Belfry Shopping Ctr, RH1 1SA, Redhill, Redhill, United Kingdom
- 01737768401
4.1
Great
21 reviews
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Greeted and attended to in a very…
Greeted and attended to in a very courteous manner by a lady named Karen. I went in to get get 3 new batteries for wrist watches. This was dealt with and I was told one watch battery still had life in it but just required an adjustment so I only paid for the other two. A very satisfactory visit and at reasonable prices.
January 30, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was served by Karen a few weeks ago…
Was served by Karen a few weeks ago when faced with the problem she seemed rude and unhelpful, however I went in a few days later and was served by a young polite blonde haired girl who helped me out straight away
December 13, 2022
Unprompted review
Reply from H.Samuel - Redhill
Hello Johnathan
Thank you for taking the time to provide us with this feedback about your service in store.
I am so sorry that you were unhappy with the service the first time you went into store; we will pass this feedback onto the store for you.
However I am pleased the second set of service you had, was better and we were able to help you.
Thank you again for the feedback.
Kind regards
Luke
The young lady that served me was…
The young lady that served me was extremely helpful . My necklace had broken whileci was out and i went in to get another one . I wanted the same length and she very kindly measured it for me. Then got out a couple of trays ranging from lower to higher price range which i appreciated as i couldnt afford a really exoensive chain and i would have been embarrassed to say so . Got it insured too . Very helpful . Thank you . It was Redhill shop
June 17, 2021
Very Welcoming staff at Redhill
Very helpful and polite staff when I when in to collect my new engagement ring.
Will happily go back to shop again.
June 14, 2021
Helped with choice excellent service
June 12, 2021
We were getting rings for Ruby…
We were getting rings for Ruby anniversary. The lady in the shop was excellent and helpful. She even allowed me to try the rings I wanted that she wore as my size wasn't available. I thought that was very kind. She ordered both our rings. Mine arrived in 4 working days and my husbands arrived to be sent for enlarging but the lady asked him to go in and try as there was a space which could mean it fitted. He went and it was perfect fit. We were able to exchange both our rings on our Ruby Anniversary thanks to the ladies care.
June 11, 2021
Karen was really helpful and gave me…
Karen was really helpful and gave me attention to detail. Thanks.
June 5, 2021
Great yourself after the lockdown
Helpful assistant who showed me the earrings that I was looking for and several that were similar Earrings attractive and value for money
May 27, 2021
The service & help from the sales…
The service & help from the sales person was excellent. Thanks.
May 27, 2021
An 18th birthday gift
i purchased a Willow tree figure Surrounded by Love as an 18th birthday gift, the assistant was very pleasant and helpful.
May 25, 2021
Good service
Thank you for excellent service. My daughter was very happy with her present
May 18, 2021
The staff were very helpful polite and…
The staff were very helpful polite and professional,the repair to my my chain was dealt with very quickly.
Excellent customer service thank you.
May 18, 2021
Excellent service
May 18, 2021
I used the shop in Redhill
I used the shop in Redhill, and I can say that the young lady that help me was polite, helpful and I would certainly use the shop again.
May 11, 2021
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