What an amazing member of staff denise at the Southend on Sea town centre was, she was so helpful, friendly, kind and such a lovely lady and we will be returning to there again due to her and the expe... See more
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Terrible service, went in to buy a Hugo boss watch and the entire time I was there did not greeted once, tried to attract the attention of one of the sales people by asking if the could also adjust th... See more
Really lovely service. Was serviced by Faiza, she was very friendly and helpful. But both ladies working have excellent customer service. Totally shop there again.
Company replied
Denise at the Southend branch was really helpful, needed to change something which was no problem at all. Pleasant shopping experience and will definitely go there again.
Company replied
Company details
About H.Samuel - Southend
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
253-255 Victoria Plaza, SS2 5SA, Southend, Southend, United Kingdom
- 01702611622
4.4
Excellent
25 reviews
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H Samuel Southend High Street
What an amazing member of staff denise at the Southend on Sea town centre was, she was so helpful, friendly, kind and such a lovely lady and we will be returning to there again due to her and the experience she gave us
October 17, 2025
Unprompted review
Terrible service
Terrible service, went in to buy a Hugo boss watch and the entire time I was there did not greeted once, tried to attract the attention of one of the sales people by asking if the could also adjust the strap and she just bark "£20", that was it. Disgusting service, walked out and went to another jewellers. Sort your customer service out.
May 23, 2024
Unprompted review
Great experience with staff member
Faiza, who helped us with our engagement rings, is an absolute credit to your company. Very knowledgable and couldn't have been more helpful.
May 19, 2024
Unprompted review
Very helpful lady in Southend on Sea…
Very helpful lady in Southend on Sea store this afternoon. 18th March @1538
Needed to buy a watch to wear to work so didn't want to spend huge amount ,but also wanted it to look nice. Did not feel pushed to buy something expensive like you might of been elsewhere. Glad I came into store as she had to take out two of the links for it to fit. Bought a nice Sekonda one.
Would use the store again
Lovely staff
March 18, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really lovely service
Really lovely service. Was serviced by Faiza, she was very friendly and helpful. But both ladies working have excellent customer service. Totally shop there again.
November 6, 2023
Unprompted review
Reply from H.Samuel - Southend
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Denise at the Southend branch was…
Denise at the Southend branch was really helpful, needed to change something which was no problem at all. Pleasant shopping experience and will definitely go there again.
September 8, 2023
Unprompted review
Reply from H.Samuel - Southend
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Thank you to Denise
Thank you to Denise, for putting in the extra links for my watch. She was very helpful & friendly. 🙂
June 2, 2023
Unprompted review
Wedding rings
Thank you very much to Theresa and Lucas for the excellent service and by going the extra mile to try and get my 25th silver wedding rings for my anniversary on time. I will definitely be back in the future and I recommend this place to everyone!!!
June 20, 2021
A very friendly lady serviced me :) I’m…
A very friendly lady serviced me :) I’m very happy with the watch I bought it.
June 19, 2021
Watch strap replacement
Served quickly and efficiently. With new watch strap. Very pleasant young man.
June 17, 2021
Teresa was so helpful and went above…
Teresa was so helpful and went above and beyond to help.
Southend on sea store
June 11, 2021
Fantastic service throughout
Fantastic service throughout, very helpful Kind and caring! Would highly recommend
June 11, 2021
The staff member Theresa was very…Happy With Service
The staff member Theresa was very friendly and very helpful.
I was very happy with the service I was given. Social distancing was observed at all times. 😊
June 11, 2021
Friendly and helpful service.
June 4, 2021
Staff extremely helpful and patient
Staff extremely helpful and patient. I bought a watch and put another watch in for a battery xhange. They couldn't get the watch back back on after trying for at least 30 minutes. They were very apologetic and have now sent my watch off to get fixed,all at their own expense.
May 20, 2021
Good personal service.
The staff were helpful and patient when helping me choose earrings for my daughter.
May 20, 2021
The shop assistant wasn't very customer…
The shop assistant wasn't very customer friendly. I don't think she liked her job. Don't let her near any milk she will turn it sour!
May 19, 2021
The assistant was very helpful and…
The assistant was very helpful and helped in any way she could.
May 13, 2021
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